Staff gave conflicting information on cost
Posted Jan 20, 2016
I booked online through Expedia for a two-night stay, but there was no place that I could see to indicate that I was bringing my small dog. She's quiet and laid-back. Just after checking in, I returned to the desk, remembering that I had not indicated I had a dog with me, and I wanted to have that cost added to my bill. The check in clerk said that he would just mark my room for a dog, and switched my room, but said he would not charge me extra. I thanked him, but upon getting in my room, I read in the hotel ring binder that there is no charge for dogs anyway, so I felt kind of funny about his nice gesture. Upon checking out two days later, a different staff surprised me by charging me an additional $20 for my dog. I let him know that the other clerk had waived the fee and that the notebook appeared to indicate there was no charge anyway, but he insisted on the extra charge. It wasn't handled well.
Additionally, my room had a very loud blower on the heater, which was on continuously even when the room had achieved the selected temperature.
Finally, my room was not cleaned on my second day there. I had my "do not disturb" sign out until 10:30 a.m., but I thought that it certainly could have been attended to sometime after I removed the sign.
I regret to say that on my next trip to New Ulm, which has much to offer for history/architecture buffs, I will pay a little more and book elsewhere.