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Reviews of Hilton Garden Inn Mankato Downtown

3 out of 5
Hilton Garden Inn Mankato Downtown
20 Civic Center Plz, Mankato, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 691 reviews" "
Rating 8 - Good. 212 out of 691 reviews" "
Rating 6 - Okay. 78 out of 691 reviews" "
Rating 4 - Poor. 32 out of 691 reviews" "
Rating 2 - Terrible. 20 out of 691 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Devin

Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a hockey game!
Stayed 1 night in Feb 2024

10/10 Excellent

Trent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

6/10 Okay

Nicole, Arcadia

Liked: Staff & service
Liked being right next to hockey game. Didn't like the lack of map for parking/skywalk. Also, in-room pod style coffee maker had scum in it. Expected a bit better for price.
Stayed 1 night in Feb 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to Mayo civic center and great restaurants.
Stayed 1 night in Feb 2024

8/10 Good

MICHELE

Stayed 1 night in Feb 2024

2/10 Terrible

Tim

Traveled with partner
Disliked: Amenities, property conditions & facilities
Bed was hard as a counter top. There was one towel in the room. The elevators were super sketchy, got stuck for a few minutes twice and we only used them 4 times. This is no where near the quality of a Hilton hotel.
Stayed 1 night in Feb 2024

8/10 Good

Thad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice place, convenient location,
Stayed 1 night in Feb 2024

10/10 Excellent

Dustine

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. I don't like how low the parking ramp is.
Stayed 1 night in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024

6/10 Okay

Mary

Traveled with family
Disliked: Amenities
Had extreme difficulty contacting hotel to extend their me night following neurosurgery. Ended up paying much more than previous 2 nights (that were booked thru Expedia. My husband was very upset with hotel staff and really can’t see why we’d be charged so much! Impossible to get front desk to answer!
Stayed 2 nights in Jan 2024

8/10 Good

Ron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, good location.
The front counter people were great. Room was clean. The staff at the bar and restaurant were fantastic.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Business traveler
Liked: Amenities
Front desk was very quick and helpful. Clean rooms. All I need in a hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 2 nights in Nov 2023

6/10 Okay

stacy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Jens

Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Convenient access to local restaurants and Mayo Center walkway. Highly recommended to consider your stay in downtown Mankato here.
Stayed 1 night in Nov 2023

10/10 Excellent

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bedding for a good nights sleep.
Stayed 1 night in Nov 2023

10/10 Excellent

Shelley, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Alex

Stayed 2 nights in Oct 2023

6/10 Okay

Rod

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will wait to see if thy compensate me
When I checked in Saturday, I was told they gave my room away and only had a king. My companion had to have a rollaway bed brought up which he said was not that comfortable. I was told to contact them later if ai want to dispute or complain. This marks 2 straight stays there where my room was either given away or they had rooms incorrect.
Stayed 1 night in Oct 2023

10/10 Excellent

Sally

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, fairly updated feeling, comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

MELISSA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Staff very friendly and hotel was very clean!
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked the King Deluxe Suite, it was amazing and comfortable. Pricey, but we enjoyed it. The only thing i would suggest is to have the front desk and also the restaurant hosts be more knowledgeable of all the services available. And if they aren't then maybe have hotel and connected restaurant information available in the rooms, we had to call restaurant about two different questions we had and also questions we had to ask front desk. All our questions were pretty basic information that should have already been advertised inside our room, especially since we were in the King Deluxe Suite room. Oh and fyi, the restaurants bar is not actually a full bar, they didn't have 2 drinks that we had asked for so had to just make due with what the bar actually did have.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay with no complaints!
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Noe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Dana

Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Perfect location
Stayed 1 night in Aug 2023

6/10 Okay

Kenneth

No breakfast, no fresh linens.
Stayed 3 nights in Aug 2023

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Gary

Stayed 1 night in Jul 2023

8/10 Good

Gail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryan was very helpful! Don’t particularly appreciate the $20 ‘incidentals’ charge that hasn’t shown up as returned yet.
Stayed 1 night in Jul 2023

8/10 Good

Susan

Stayed 1 night in Jul 2023

2/10 Terrible

Angie

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful!!!
Had a reservation for two queen beds but when we arrived, they threw us in a king bed room. When we arrived in our room and learned we only had one bed of course I was upset. I went to call the front desk when I noticed all the wires from an outlet were pulled away from the wall and laying on the desk. Underneath the desk they were also pulled out from the wall. We started to look around and realized that the lights didn’t work and the tv did not work. I then called the operator at front desk and was told the hotel was booked and they could give me a rollaway. Because I booked through Hotels.com they told me they couldn’t do anything and couldn’t compensate me.
Stayed 1 night in Jul 2023

4/10 Poor

See

Liked: Cleanliness, staff & service, property conditions & facilities
We were just sad that there was an electrical fire in the morning and we didn't have hot water to shower.

10/10 Excellent

Andy

Stayed 2 nights in Jul 2023

8/10 Good

Anne

Stayed 1 night in Jul 2023