Ratings based on 290 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Ideal location for my business trip

Posted Sep 14, 2017
Probably about 10 minutes walk from the station, right on the edge of the city shopping district with plenty of restaurants close by
Comment from Hotel Management
Sep 15, 2017 by Sejida Z., Hotel Management
Dear Guest, thank you for our feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center
2 out of 5
by Okan

Worst Hotel ever

Posted Apr 1, 2017 on Hotels
There was a construction in the building and they haven't warned me that I could be disturbed. I had to wake up with a huge noise at 8 am. Worst service ever
Comment from Hotel Management
Apr 6, 2017 by Sejida, Hotel Management
Dear Guest, thank you for your feedback. We are looking forward to welcome you again. Your Leonardo Hotel Mannheim City Center
3 out of 5
by A verified traveler

Overpriced for bad service it offers

Posted Oct 4, 2016
Wifi too slow for any work, even email. Paid for the premium and it didn't work either. Staff at reception could not reimburse the wifi payment. Hotel looks like last refurbished in 1989 or sth. Overpriced for bad service it offers.
Comment from Hotel Management
Oct 8, 2016 by Sejida Z., Hotel Management
Dear Guest, thank you for your time and feedback. We are looking forward to welcome you again, your Leonardo Hotel Mannheim City Center
1 out of 5
by A verified traveler from M

bad

Posted Sep 15, 2016
Aircindition not work for 2 nights , internet very bad , price very high 240€ per night .
Comment from Hotel Management
Sep 21, 2016 by Sejida Z., Hotel Management
Dear Guest, thank your your feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center
3 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Mannheim center.

Posted Sep 6, 2016
Pros: Room was large, beds were big and very comfortable. The hotel Staff was great. They were embarrassed that the AC and pool were out of order.
Cons: Fix the AC. Fix the pool so people can use the rooftop deck. Post online that these things aren't working so people know before they book the hotel.
Location: It is right in the major shopping and cafe section of Mannheim. Clubs at night, however, this also made it very noisy at night.
We stayed in this hotel for the last 4 days of our trip and their sister hotel the Leonardo Royal Mannheim on the first half of our trip. The location was nice as you were close to the shopping area. However, it was very noisy until early hours of the morning, everyday. The staff were great but the AC was broken and the pool was broken so you could not go to the rooftop deck which is one of the reasons we switched hotels. The room was large and the beds were very comfortable.
Comment from Hotel Management
Sep 9, 2016 by Sejida Z., Hotel Management
Dear Guest, thank you for your time and you feedback. We are looking forward to welcome you again. Your Leonardo Hotel Mannheim City Center
2 out of 5
by A verified traveler

Posted Jul 12, 2016 on Hotels
I have stayed at this hotel when it was still under the Holiday Inn name and I think it was better then. The Hotel was overbooked and as a result the rooms I asked for with two beds in each were ended up being rooms with one double bed. I understand this is confusing in Europe (2 beds vs double beds), but I as I said I have stayed here before and did not have this problem. The best thing about this hotel is the Bar Tender, funny and makes excellent drinks.
Comment from Hotel Management
Jul 17, 2016 by Sejida, Hotel Management
Dear Guest, thank you very much for time and your feedback. We are looking forward to welcome you again. Best regards your Leonardo Hotel Mannheim City Center
1 out of 5
by A verified traveler

Hot stay

Posted Jul 12, 2016 on Hotels
It was extremely hot in the hotel. Central A/C only goes on when the temp outside is about +25C. Also noisy during the day due to drilling in the hotel.
Comment from Hotel Management
Jul 14, 2016 by Sejida, Hotel Management
Dear Guest, thank you for your time and feedback. We are looking forward to welcome you again. Best regards your Leonardo Hotel Mannheim City Center
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Great location and well looked after

Posted May 30, 2016
From initial reception through to departure the staff were extremely attentive and added to the pleasure of the stay.
Comment from Hotel Management
May 31, 2016 by Sejida Z., Hotel Management
Dear Steve, thank you very much for your feedback! My stuff and I was very happy about your words. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Heidelberg City Center
4 out of 5
by Gourav

Posted Mar 31, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Sejida, Hotel Management
Dear Gourav, thank you for your feedback. We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center
4 out of 5
by Russell

5th time back

Posted Mar 22, 2016 on Hotels
Been back 5 times now, its good. All is good, even joined the Leonardo's points club.
Comment from Hotel Management
Jun 4, 2016 by Sejida, Hotel Management
Dear Russel, thank you very much for your feedback! We are looking forward to welcome you again. Best regards, your Leonardo Hotel Mannheim City Center