Deluxe Apartment, 2 Bedrooms, Mountain View | Living area | TV
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Reviews of Alzburg Resort

4 out of 5
Alzburg Resort
39 Malcolm Street, Mansfield, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 688 reviews" "
Rating 8 - Good. 260 out of 688 reviews" "
Rating 6 - Okay. 52 out of 688 reviews" "
Rating 4 - Poor. 27 out of 688 reviews" "
Rating 2 - Terrible. 6 out of 688 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place safe quiet and convenient
Stayed 2 nights in Apr 2024
Response from The Alzburg Resort on Apr 16, 2024
So happy you enjoyed :)

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a comfortable and safe stay with all the essential amenities included. Excellent location. Walking distance to the town centre. Friendly staff. A big thank you for our Easter Gift Bag surprise on Easter Sunday. Highly recommended.
Stayed 3 nights in Mar 2024
Response from John on Apr 2, 2024
Hi Diana,We are so happy you enjoyed your stay with us and hope to welcome you back again soon :)

10/10 Excellent

Ashlee

Stayed 1 night in Mar 2024
Response from The Alzburg resort on Apr 3, 2024
Thank you so much for a 5 out of 5 :)

4/10 Poor

Neil

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
There was a private pool party with live band from 6-10. At the desk we were told only that there was a provate function so we couldn't use the pool, and it finished at 9. No mention was made of a loud live band. We came back from dinner elsewhere after the party had started and after reception had closed. I would have asked for a refund and gone elsewhere. If accommodation is going to make money by hosting loud private parties, they should let other guests know with the option to cancel booking and go elsewhere. I will never book here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jodie on Dec 21, 2023
Dear Sandra,Thank you for staying at our resort. We hope you had a wonderful time during your visit.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

4/10 Poor

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud party above us late into the night. Our room was right next to spa so it was lit up outside and couldn’t block the light out at night (Louvers not block out) and also very light in our room 6am. Disappointing not to be able to sleep.
Stayed 1 night in Nov 2023
Response from Jodie on Dec 21, 2023
Dear Guest,Thank you for posting a review and we’re sorry to hear that.Our resort team takes quick action towards any noise complains. We did have a big family staying at the same time and addressed the complaint the next day. Once again our apologies.Kind RegardsThe Alzburg Team

10/10 Excellent

Paul

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable bed Staff were excellent
Stayed 1 night in Oct 2023
Response from The Alzburg Team on Nov 4, 2023
Thank you for your lovely feedback from your recent stay with us.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Alzburg Resort Team on Oct 30, 2023
Hi David, Thank you for your 10/10 rating after your stay. We are very happy that you enjoyed our resort so much.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alzburg Resort Team on Oct 30, 2023
Hi Liz, Thank you for your great rating, we really appreciate it!

10/10 Excellent

Wen i

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, will visit again!
Stayed 1 night in Sep 2023
Response from Alzburg Team on Sep 27, 2023
Hi Wen, thank you for the great rating and review. We will see you next time!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Alzburg Team on Sep 23, 2023
Hi Susan, thank you for the perfect rating!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay with everything we needed
Stayed 1 night in Sep 2023
Response from Alzburg Team on Sep 23, 2023
Hi Michelle, thank you for the perfect rating. We are happy to hear that your stay was so enjoyable!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with easy off street parking. Room was exceptionally clean and well stocked. Within walking distance to town. Overall a fantastic location and property
Stayed 2 nights in Sep 2023
Response from Alzburg Team on Sep 23, 2023
Hi Belinda, thank you so much for this great review! We are very happy that you enjoyed yourself so much at our resort and we hope to welcome you again.

10/10 Excellent

Lynden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room. The decor was lovely. Very clean, new and smart . Big TV with complimentary Netflix . Very comfortable bed. And quality linen. I would definitely return and stay there again. Thank you.
Stayed 1 night in Sep 2023
Response from Alzburg Team on Sep 18, 2023
Thank you so much for your positive feedback.We appreciate your kind words and are so glad that you had a great experience with us. We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again.The Alzburg Team

10/10 Excellent

Tingting

Stayed 1 night in Sep 2023
Response from Alzburg Team on Sep 14, 2023
Dear Tingting,Thank you for staying at our resort. We hope you had a wonderful time during your visit.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

10/10 Excellent

Joseph

Traveled with group, Traveled with partner
Liked: Amenities, property conditions & facilities
Great place to stay for the snow. Nice facilities. A little older but very well maintained. Will stay here again!
Stayed 2 nights in Sep 2023
Response from Alzburg Team on Sep 10, 2023
Hi Joseph, thank you for the review. We are very happy that you enjoyed your stay and our facilities. We hope to welcome you back again!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alzburg Resort ticked all of the boxes for our first ski trip in 5 years. My teenage son and I stayed two nights and had a full day skiing at Mt. Buller. We hired our ski gear at the Alzburg, and caught the bus up the mountain from the resort’s front door. The convenience of ski hire and bus pick up at the resort was fabulous. Our accomodation at the Alzburg was modern and spotless. The bed was super comfortable and the room smelt citrusy fresh. The staff at the ski hire shop were super kind and very helpful. We will be back next ski season for sure!
Stayed 2 nights in Sep 2023
Response from Alzburg Team on Sep 10, 2023
Hi Michelle, thank you for this great review. We are always trying to help everyone the best we can and we are very happy that the resort/staff was so helpful. We will see you next season then!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alzburg Team on Sep 3, 2023
Dear Daniel,Thank you for staying at our resort. We are happy you had a wonderful time during your visit.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from Alzburg Team on Aug 30, 2023
Hi Ryan, Thank you so much for this excellent scoring, 10/10 is wonderful! We hope to see you again.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Mt Buller. Bus transfers and ski hire available at resort, making it easy to drop off ski gear after a long day at the snow. The kids loved the under cover pool which was warm enough to swim in, in winter. Large modern (renovated) 2 bedroom apartment. Staff went above and beyond to post back an item my son left behind in the room
Stayed 2 nights in Aug 2023
Response from Alzburg Team on Aug 27, 2023
Dear Catherine,Thank you for staying at our resort. We are so pleased you had a wonderful time during your visit.Thank you for the great review.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

10/10 Excellent

KRANTHI KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alzburg Resort Team on Aug 27, 2023
Thank you for your beautiful rating!

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a family get away
Stayed 3 nights in Aug 2023
Response from Alzburg Resort Team on Aug 27, 2023
Thank you Hao for your beautiful rating. We do get a lot of families that enjoy the resort and its facilities!

8/10 Good

roxy

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for easy access to Mt Buller and walking distance to some good pubs and cafes.
Stayed 2 nights in Aug 2023
Response from Alzburg Resort Team on Aug 27, 2023
Thank you Roxy, We are also very happy with our location and surroundings!

10/10 Excellent

Grant

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alzburg Resort Team on Aug 27, 2023
Thank you for your great rating!

10/10 Excellent

Suiting

Stayed 1 night in Aug 2023
Response from Alzburg Team on Aug 30, 2023
Hi Wotif, Thank you for this excellent scoring. We really appreciate it!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2023
Response from Alzburg Team on Jul 28, 2023
Thank you for your feedback we look forward to seeing you again in the future.The Alzburg Team

10/10 Excellent

HAO

Stayed 2 nights in Jul 2023
Response from Alzburg Team on Jul 28, 2023
Thank you for the great feedback :)We look forward to seeing you again in the future.The Alzburg Team

10/10 Excellent

Amanda

Stayed 2 nights in Jul 2023
Response from Alzburg Team on Jul 28, 2023
Hi Amanda,We appreciate the great feedback :)We look forward to hosting you again in the future.The Alzburg Team

8/10 Good

Kunal

Stayed 1 night in Jul 2023
Response from Alzburg Resort Team on Aug 27, 2023
Thank you for your rating.

8/10 Good

Gilles Jules

Stayed 1 night in Jul 2023
Response from Alzburg Team on Aug 25, 2023
Dear Gilles ,Thank you for staying at our resort. We hope you had a wonderful time during your visit.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

6/10 Okay

Thao Khamphanh

Stayed 1 night in Jul 2023
Response from Alzburg Team on Aug 25, 2023
Dear Thao ,Thank you for staying at our resort. We hope you had a wonderful time during your visit.We sincerely hope to have the opportunity of welcoming you again in the future. Please do not hesitate to reach out to us if you plan to visit our resort again. Kind regards,The Alzburg Resort Team

8/10 Good

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and spacious room and family friendly.
Stayed 3 nights in Jul 2023
Response from Alzburg Team on Jul 30, 2023
Thank you for your review Joel.We hope to see you again in the future Take CareThe Alzburg Team

8/10 Good

Anita

Stayed 2 nights in May 2023

10/10 Excellent

MARK

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, handy to everything and staff were extremely helpful.
Stayed 1 night in Apr 2023
Response from The Alzburg Resort on May 9, 2023
Thank you for spending time with us. We're very glad you enjoyed your stay. We hope you'll join us again soon.The Alzburg Resort Team

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2023
Response from The Alzburg Resort on May 9, 2023
Thank you for staying with us. We're very glad you enjoyed your stay. We hope you'll join us again soon.The Alzburg Resort Team

10/10 Excellent

Bell

Stayed 2 nights in Apr 2023
Response from The Alzburg Resort on May 9, 2023
Thank you for staying with us, we're so glad you enjoyed your stay. We hope you'll join us again soon.The Alzburg Resort Team

8/10 Good

Jenny

Liked: Cleanliness, staff & service
A sofa to relax in would have been nice
Stayed 3 nights in Apr 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 30, 2023
Hi Jenny, Thank you for your review and rating, we appreciate the feedback. The larger rooms do include sofas if you choose to visit us again. Best wishes, Alzburg Resort Team.

10/10 Excellent

Jenny

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Kristie

Stayed 2 nights in Apr 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 26, 2023
Hi Kristie,Thank you for your rating, we appreciate it and are glad you enjoyed your stay.Hope you visit us again soon :)Best Wishes,Alzburg Resort Team.

8/10 Good

Rachel

Stayed 1 night in Apr 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 30, 2023
Hi Rachel, Thank you for your rating, we're glad you enjoyed your stay. We hope you visit us again soon. Best wishes, Alzburg Resort Team.

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 20, 2023
Hi Scott,Thank you for taking the time to rate us, we really appreciate it and are glad you enjoyed your stay.Best Wishes,Alzburg Resort Team.

8/10 Good

Barbara

Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 26, 2023
Hi Barbara,Thank you for your rating, we appreciate it and are glad you enjoyed your stay.Hope you visit us again soon :)Best Wishes,Alzburg Resort Team.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Mar 27, 2023
Hi Elizabeth,Thank you for choosing to stay with us and for taking the time to rate us.We hope youbvisit us again soon.Best Wishes,Alzburg Resort Team.

6/10 Okay

Dean

Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Mar 21, 2023
Hi Dean, Thank you for choosing to stay with us. If possible are you able to provide us with any further clarification on your rating? Best Wishes, Alzburg Resort Team.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Mar 21, 2023
Hi Rachel, Thank you for choosing to stay with us and for leaving a great rating, we're so glad you enjoyed your stay and hope you visit again soon. Best Wishes, Alzburg Resort Team.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March Trip
Nice stay, lovely staff, great facilities
Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Mar 19, 2023
Hi Julia,Thank you for choosing to stay with us and for leaving a lovely review, we're so glad you enjoyed your stay and hope you visit again soon.Best Wishes,Alzburg Resort Team.

10/10 Excellent

Mcdonald

Stayed 1 night in Mar 2023
Response from Hannah Nichols-Bono - Front Office Manager on Apr 20, 2023
Hi there,Thank you for taking the time to rate us, we really appreciate it and are glad you enjoyed your stay.Best Wishes,Alzburg Resort Team.

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly reception, rooms were very clean and comfortable. Easy access to the Main Street. Coffee machine in the room was a bonus. Only down points were other visitors, people next door had the television up loud to 1am and someone else was flying a drone around early morning.
Stayed 4 nights in Feb 2023
Response from Hannah Nichols-Bono - Front Office Manager on Mar 6, 2023
Hi Gavin,Thank you for taking the time to review and rate us, we're glad you enjoyed the staff at reception, the room and location.We hope you visit us again.Best Wishes,Alzburg Resort Team.

8/10 Good

Viktoriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 3 nights in Feb 2023
Response from Hannah Nichols-Bono - Front Office Manager on Feb 26, 2023
Hi Viktoriya, Thank you for your rating, we appreciate it! Hope you visit us again. Best Wishes, Alzburg Resort Team.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always worth the visit
Stayed 2 nights in Feb 2023
Response from Hannah Nichols-Bono - Front Office Manager on Feb 26, 2023
Hi Peter, Thank you for your fantastic rating and review, we appreciate it! Hope you visit us again. Best Wishes, Alzburg Resort Team.