The lady at the front desk was wonderful! She did tell us that the room had complimentary bottles of water. We get to the room and there is no complimentary water. There was left over pint of Bluebell ice cream in the fridge from the guests before. The chair and ottoman in the room was stained. Gross. The bed was comfy and clean and so was the bathroom. The bathroom is small, but we were only staying for a short stay! Close to the hospital, which is what we needed.
All of that being said...we will not stay again, unless it is a short visit...meaning just to sleep. The best thing was the price we received from Hotels.com.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
To Whom It May Concern,
I am very sorry that your stay was not great. As far as the bottled water not being in the room, I have told my housekeepers to make sure they put water in room no matter what. Also, the ice cream left in the fridge is not acceptable. I have spoken to my staff about it as well. On the other hand, I will let my front desk staff know that they gave excellent service. If for any reason you come back to Mansfield Texas, please do give us another try and will make sure this time your stay is Pleasant. Have a wonderful day and Happy Thanksgiving!!!!
Comfort Inn Mansfield Texas