Ratings based on 246 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice place to stay and very accommodating

Posted Feb 14, 2017
Pros: Location, cleanness, smoke free and great management.
Cons: N/A
Location: Nice location Hwy 287 and Broad st
This is a nice place to stay and I recommend it to everyone. Although my initial experience was less than perfect due to reservation, the management went above and beyond expectation to gain my satisfaction. That tells me they put high value in guest satisfaction. The hotel is nice and clean, also reasonably priced. Hot breakfast is a plus too.
1 out of 5
by A verified traveler from Mansfield, Texas

Beware hidden charges.

Posted Jan 30, 2017
Cons: Quit hiding charges. Let pet owners know on websites that you charge a different price if pets are included.
I stayed at this hotel because it is pet friendly, however, the price is different if you have a pet. The room was shown at one price, the front desk charged me a higher price because of my dog. Total with tax made the room the same price as a suite down the street where pets are okay and no hidden up charge. Though the hotel conditions and staff were clean and polite, I never return to businesses that are not upfront and honest.
3 out of 5
by A verified traveler

Could have been better.

Posted Nov 22, 2016 on Hotels
Not the greatest hotel but it was OK for a place to sleep for a couple of nights.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
To Whom It May concern, Thank you for taking the time on giving us a review. I am glad you slept ok during your stay. Thank You, Chris Patel General Manager Comfort Inn Mansfield Texas
5 out of 5
by A verified traveler

Great place to stay

Posted Nov 15, 2016 on Hotels
Close to nice restaurants. Nice complimentary breakfast.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
To Whom It May Concern, I am glad you had an awesome stay at our hotel. I will let my staff know about your positive comments. Yes many guests say, we have a lot of options on nice restaurants nearby. Thank You, Chris Patel General Manager Comfort Inn Mansfield Texas
3 out of 5
by A verified traveler from US

Shower from room above streaming into our tub

Posted Nov 13, 2016
Hotel as a whole was pretty pleasing with a friendly staff and good complimentary breakfast but it was hard to look past the shower from the room above streaming into our tub leaving a brown spot in our tub which I am assuming was rust from pipes. It appeared that this had been an ongoing problem by the looks of the ceiling where the water was coming out. There were other repairs in the room and looked like repairs were done by unskilled contractors. One of the smoke alarms was missing with the old alarm base and wires were hanging from it. I wouldn't stay there again.
Comment from Hotel Management
Dec 8, 2016 by CP, Hotel Management
Steve, Again, I am very sorry for the inconvenience you had during your stay. The leak coming from the tub above has been fixed and the ceiling has been fixed. There is no more leaks as of today. The smoke detector has been replaced already. I hope you give us another chance in the future when you visit Mansfield Texas. Sincere Apology, Chris Patel General Manager Comfort Inn Mansfield Texas
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
To Whom It May Concern, Thank you taking the time on giving us a rating of 5. We do appreciate it very much and let my staff know as well. We will see you all soon on your next trip to Mansfield Texas. Have a wonderful day and Thanksgiving!!! Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by A verified traveler

One night for athletic eent

Posted Nov 5, 2016 on Hotels
The breakfast was good and there was a refrigerator and microwave, but the cord on the microwave did not reach the outlet. Had to move it to warm up coffee. Also, bulbs were not in side table lamps, but they were quickly found and replaced. Nice bedding and bathroom.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
To Whom It May Concern, Thank you for giving us a review. I do apologize for the cord not being there for the microwave and for the light bulbs not in the lamp. I have taken care of the cord already. The bulbs were taken care of immediately by my staff that evening. I am glad that you enjoyed your breakfast and the room was fresh and clean. Please come and visit us again on your next athletic event in Mansfield Texas. Have a wonderful day and Happy Thanksgiving!!!! Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice

Posted Nov 5, 2016
Nice stay at hotel. Would really recommend this particular one, my bath towels were not a full amour. Overall a good stayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyYyytyyyyyyyyyyyyyyyyyyyyyyyyyyyyy P Very much in controllllllll
Comment from Hotel Management
Nov 14, 2016 by Chris , Hotel Management
To Candace, Thank you for taking the time to give us a review. I am glad you enjoyed your stay apart from the towel not being to big. Please let your friends and family know about our hotel. We will see you soon on your next visit to Mansfield Texas. Have a wonderful day and Happy Thanksgiving!!! Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
We had a nice relaxing stay, until they put a fan in fron of our door to dry the room across from us, everytime we had to get out we had to deal with the air in out faces... not a nice thing
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
To Whom It May Concern, I am glad you had a relaxing stay while visiting Mansfield Texas. As far as the fan, that is not right and I will make sure it does not happen to our future guests. Please do come and see us again on your next visit. Have a wonderful day and Happy Thanksgiving!!!! Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas
3 out of 5
by A verified traveler

Only for sleep

Posted Oct 27, 2016 on Hotels
The lady at the front desk was wonderful! She did tell us that the room had complimentary bottles of water. We get to the room and there is no complimentary water. There was left over pint of Bluebell ice cream in the fridge from the guests before. The chair and ottoman in the room was stained. Gross. The bed was comfy and clean and so was the bathroom. The bathroom is small, but we were only staying for a short stay! Close to the hospital, which is what we needed. All of that being said...we will not stay again, unless it is a short visit...meaning just to sleep. The best thing was the price we received from Hotels.com.
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
To Whom It May Concern, I am very sorry that your stay was not great. As far as the bottled water not being in the room, I have told my housekeepers to make sure they put water in room no matter what. Also, the ice cream left in the fridge is not acceptable. I have spoken to my staff about it as well. On the other hand, I will let my front desk staff know that they gave excellent service. If for any reason you come back to Mansfield Texas, please do give us another try and will make sure this time your stay is Pleasant. Have a wonderful day and Happy Thanksgiving!!!! Sincere Apology, Chris Patel General Manager Comfort Inn Mansfield Texas