Ratings based on 263 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Canada

great hotel to stay

Posted Jun 6, 2017
Pros: new modern hotel, staff great, pool good, breakfast very good
Cons: nothing
Location: off the major roadway... no noise, fenced off for parking. not much to do around hotel but mall is nearby with short drive
good price, location is very good and safe... nearby shopping malls.. need vehicle to reach mall and walking is not recommended ... very easy to get anywhere as major highway is right next to it... No noise from road that can be heard in room
4 out of 5
Recommended
for Everyone
by A verified traveler from Conroe, TX

GREAT BED

Posted May 3, 2017
Everything was good, the bed is super comfortable.
Comment from Hotel Management
May 12, 2017 by chris, Hotel Management
Thank you for taking the time in giving us a review. We appreciate it very much. I am glad the bed was comfortable and your stay went well. We will see you soon on your next visit. Have a wonderful day
2 out of 5
by A verified traveler

Too noisy.

Posted Apr 1, 2017
Pros: Nothing
I had to hunt down the person that was supposed to be at the desk so I could check in and he was not there also when I tried to check out so I left. Air conditioner was noisy, I was awakened by a wakeup call at 11:00 pm which I did not authorize and people were noisy late at night.
Comment from Hotel Management
Apr 27, 2017 by Chris , Hotel Management
To Whom It May Concern, I am very sorry that you had to wait to be checked in. I did speak to my staff regarding that matter. They are aware that this should happen going forward. The AC has been fixed by replacing with a new unit. Sincere Apology, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by John

Posted Mar 27, 2017 on Hotels
It was a nice room, we were by the side door keep hearing people coming in and out. Will stay again just in different room.
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
John, Thank you for taking the time in giving us your feedback. I am glad you enjoyed your room. I am sorry for all the noise you dealt with guests coming in and out of the building. I recommend next time when you visit our property to get rooms away from the entry doors. Have a wonderful day John. We will see you all soon. Thank You, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by Jennifer

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
Jennifer, Thank you taking the time in giving a feedback. We appreciate it very much for you giving us a 4 Star rating. I hope to see you soon on your next trip to Mansfield Texas. Have a wonderful day Jennifer. Thanks, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by John

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
John, Thank you for taking the time in giving us a feedback. We appreciate it very much for giving us a 4 Star rating. I hope to see you soon on your next visit to Mansfield Texas. Have a wonderful day John. Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas
4 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
To Whom it May Concern, Thank you for taking the time in giving us a feedback. We appreciate it very much. Thanks Chris Patel General Manager Comfort Inn Mansfield Texas
5 out of 5
by IKECHUKWU

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
Ikechukwu, Thank you for taking the time in giving us a feedback. We appreciate that you gave us 5 Star rating. I will share it with my team members as well. I hope to see you soon on your next visit to Mansfield Texas. Thank You, Chris Patel General Manager Comfort Inn Mansfield Texas
5 out of 5
by A verified traveler

Posted Mar 10, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
To Whom It May Concern, Thank you for taking the time in giving us a feedback. We appreciate it very much. I will let my staff know you gave us a 5 Star rating. Have a wonderful day. Thanks, Chris Patel General Manager Comfort Inn Mansfield Texas
5 out of 5
by A verified traveler

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017 by Chris, Hotel Management
To Whom It May Concern, Thank you for taking the time in giving us a feedback. We appreciate it very much. Have a wonderful day. Sincerely, Chris Patel General Manager Comfort Inn Mansfield Texas