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Rachel, Thank you for the great review. Please reach to us anytime you need to come back to Mansfield. We look forward to seeing you again. Harry Crum General Manager
The property is in a great location for shopping and restaurants. The only negative thing about it was the fact that it was under construction on the other floors. Not noisy though.
Stephen
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thank you for the review, but We are sorry about the noise. But we hope you understand that we are in the middle of a renovation. Thank you.
Thank you for the great review. We are glad that you enjoyed your stay. Please come back and see us again.
8/10 Good
Erin
Traveled with group
Feb 18, 2024
Liked: Cleanliness, staff & service, amenities
The rooms were nice. We didn’t realize it was under construction/renovation, so we didn’t have wifi. But overall the stay was nice. I will be excited to see the improvements after renovations are complete.
Erin
Stayed 1 night in Feb 2024
Response from GM on Mar 10, 2024
Thank you for the review. We are glad that over all you enjoyed your stay.
They were under construction and had not had that information on their site and so half the hotel was closed and features were not available
Etan
Stayed 3 nights in Jan 2024
Response from GM on Jan 15, 2024
I am sorry that the website was not updated about the renovations happening at the hotel. But our website does say that the pool area ( including the fitness room) is closed. I am having the website updated. Thank you for your understanding.
10/10 Excellent
BArbara
Dec 30, 2023
BArbara
Stayed 1 night in Dec 2023
Response from GM on Feb 2, 2024
Thank you for the great review. We are glad that you enjoyed your stay.
I am sorry that you did not enjoy your stay. We will work very hard to make your next stay better. Thank you
6/10 Okay
John
Oct 20, 2023
Liked: Staff & service, amenities
Was not told hotel was under renovation and stuff and you could tell with room now i know whyvi was given that rate. Front desk personal were great and all but the renovation made it uneasy.
John
Stayed 2 nights in Oct 2023
Response from GM on Oct 21, 2023
I am sorry that you did not see the notice on the websites stating the hotel was under renovation. I will have them make it know in bigger print.
Carpets were stained in numerous spots. There were dried up puddles in the bathroom under the vanity making the bathroom floor appear dirty and the toilet would not flush. I called to notify the front desk of the issue with the toilet and Lewis told me there was absolutely nothing they could do about it at all. I had to repair the toilet myself so we could use the bathroom during our stay. very disappointed in the lack of cleanliness and concern from staff.
Tonya
Stayed 1 night in Oct 2023
Response from GM on Oct 18, 2023
I am so sorry about the issues that you had during your stay. The hotel is currently being renovated, starting on the 3 floor. The rest of the guests rooms will be renovated soon.
Bed and bathroom were OK but the room was dirty, furniture was broken and beat up, air conditioning/heater unit gave off dust and a terrible smell. Badly in need of renovations.
Matt
Stayed 2 nights in Oct 2023
Response from GM on Oct 18, 2023
I am sorry about the issues that you had during your stay. The hotel is currently under renovation on the 3rd floor. The rest of the guest rooms will be starting soon. Thank you for your understaning.
6/10 Okay
Sarah
Traveled with family and small children
Oct 15, 2023
Liked: Cleanliness, staff & service, amenities
Everyone was amazing in the faculty. The room we got was really run down though. Cracked tile in the bathroom, holes in the walls. Random bosses throughout the night. My daughter was convinced it was haunted. Lol. Really empty inside, no homely decor. Didn't feel like the price matched the property.
Sarah
Stayed 2 nights in Oct 2023
Response from GM on Oct 18, 2023
The hotel is currently being renovated starting on the 3rd floor , which is nearly completed. The rest of the guest rooms will be renovated soon. Thank you for your understanding.
We stayed here for a quick weekend getaway (1 night stay). The service was friendly and our room was close to the vending machines which was nice. We enjoyed the continental breakfast too.
Beth
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
We are glad that you enjoyed your stay
6/10 Okay
Delbert
Oct 7, 2023
Disliked: Amenities
This hotel is in need of a remodeling and updating. It was clean and quiet with a limited breakfast and is right off of the highway. Price was lower than the nicer hotels nearby.
Delbert
Stayed 3 nights in Sep 2023
Response from GM on Oct 9, 2023
The hotel has started its renovation already. The 3rd Floor is nearly completed and we will be moving the rest of the floors soon. Thank you for your understanding.
6/10 Okay
Pam
Traveled with family
Oct 2, 2023
Liked: Staff & service
Disliked: Amenities
There was trash left in our room and no hand soap.
Pam
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
I am so sorry about that I will speak to the staff.
Hotel in really poor condition. Upon check in there were no king rooms available. Was told we have to speak to GM on Monday for a bill adjustment. Employee on site cannot do that. First room we occupied had wet carpeting near HVAC unit. Will not return.
Scott
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
I am sorry that you did not enjoy your stay. The hotel is currently renovating the 3rd floor and the rest of the rooms are going to be finished soon.
6/10 Okay
Daniel
Traveled with family
Sep 29, 2023
Liked: Cleanliness, staff & service
Overall value 👍
Daniel
Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Thank you for your review
10/10 Excellent
Ali
Sep 19, 2023
Ali
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
Thank you for the great review. We are glad that you enjoyed your stay.
10/10 Excellent
Robert
Traveled with group
Sep 18, 2023
Liked: Cleanliness, staff & service, room comfort
Robert
Stayed 2 nights in Sep 2023
Response from Kim on Sep 19, 2023
Thank you for the great review. We are glad that you enjoyed your stay.
2/10 Terrible
Karen
Sep 18, 2023
Karen
Stayed 2 nights in Sep 2023
Response from GM on Sep 19, 2023
We are sorry that you did not enjoy your stay. I am sorry about the issues you had and I will have those fixed right away.
Great staff. Looking forward to seeing renovations!
Kim
Stayed 3 nights in Sep 2023
Response from GM on Sep 17, 2023
Thank you for taking the time to tell me about your stay. Renovations should start soon.
8/10 Good
Michael
Traveled with family
Sep 16, 2023
Liked: Cleanliness
My stay
Room is worn and maybe in process of upgrading. Jet tub was out of order and internet was off. That was disappointing.
Michael
Stayed 1 night in Sep 2023
Response from GM on Sep 17, 2023
I am sorry about the jetted tub being off. The renovations are causing some interference with the WIFI, but there is a notification on the websites stating the guest WIFI is not working. Again we are sorry about the issues that you had.
2/10 Terrible
Kara
Sep 16, 2023
Kara
Stayed 1 night in Sep 2023
Response from GM on Oct 9, 2023
I am sorry that you did not enjoy your stay. We hope your next stay with us is better.
We are sorry that you did not enjoy your stay. I will take care of the issues that you had.
4/10 Poor
Kimberly
Traveled with family
Sep 4, 2023
Disliked: Property conditions & facilities
The property needs a full renovation. The carpet in my room had stains. The sofa was nasty looking. The curtains looked they never been cleaned. I sprayed Lysol on the bed before getting in it. It was ok for the 2 night stay and the reason I was in town. The breakfast was good.
Kimberly
Stayed 2 nights in Aug 2023
Response from GM on Sep 4, 2023
We are so sorry that you did not enjoy your stay. The hotel is already under renovation and the 3rd floor soon be up and ready to go .
10/10 Excellent
Jeffrey
Sep 2, 2023
Liked: Cleanliness, staff & service
Jeffrey
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Thank you for the great review. We are glad that you enjoyed your stay.