Water park

Reviews of Great Wolf Lodge Sandusky OH

3.5 out of 5
Great Wolf Lodge Sandusky OH
4600 Milan Rd, Sandusky, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1002 reviews" "
Rating 8 - Good. 336 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kathryn

Traveled with family and small children
Water park was a bit disappointing if you’ve been to other lodges - much smaller, fewer slides and no wave pool. Internet was very slow. Room was clean and adequate for our family of 5.
Stayed 4 nights in Mar 2024
Response from Willow on Mar 19, 2024
Thank you so much for your feedback! I will forward your feedback to the appropriate departments.

2/10 Terrible

Jenni, New Bethlehem

Stayed 1 night in Mar 2024

6/10 Okay

Stevie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were terrible. This was our first time and didn’t know everything. I got yelled at the first 10 minutes in the water park! There was maybe 2 staff members made for the job and was nice. I spent a lot of money to be disappointed. I will never return to that location!
Stayed 2 nights in Feb 2024
Response from Willow on Mar 5, 2024
Thank you so much for your feedback! I will pass your concerns along to the appropriate departments for review. We hope you will reconsider, and stay with us again in the future.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Smells so clean everywhere
Stayed 1 night in Feb 2024
Response from Willow on Mar 5, 2024
Thank you so much for your feedback! We hope to have you back again soon!

6/10 Okay

Melissa

Traveled with family and small children
Disliked: Staff & service, amenities
Very average experience for the cost. Seems that you pay for the Great Wolf name more than the actual stay and experience. Accommodations were average and very worn. Sofa bed in my room had duct tape covering a large tear. Children were cold and I requested extra blankets for each of the beds and was told that they were out of blankets. How can a HOTEL be out of bedding or towels? I would imagine such items would be considered essential to a hotels operations? I will never pay to go back to Great Wolf again…had a much better experience at both the hotel and water park at Zenders in Frankenmuth, Michigan and at a better price. Extremely disappointing.
Stayed 2 nights in Jan 2024
Response from Willow on Feb 15, 2024
Howls! Thank you so much for your feedback; we do take your comments seriously. I am so sorry that your stay was not what you were expecting from us. I will be forwarding your feedback to the appropriate departments for improvement in the future.

8/10 Good

Sukanjan

Stayed 2 nights in Dec 2023
Response from Willow on Feb 15, 2024
Thank you so much for staying with us! We hope to have you back again soon! Howls!

4/10 Poor

Hilda

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Willow on Nov 21, 2023
Thanks for staying with us! We hope to have you back again soon! :)

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there is extra event options and I like the payment band and it’s our room key. We really are enjoying our stay
Stayed 1 night in Sep 2023
Response from Willow on Sep 28, 2023
Thanks for this feedback! We hope to have you back with us again soon! :)

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
MY BABY TURNED 10 WE HAD AN AMAZING TIME HERE!
Stayed 1 night in Sep 2023
Response from Willow on Sep 25, 2023
PAWsome to hear! We hope to have you back soon!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property. Room was great. Waterpark is perfect for younger children. Only complaint is they need to clean better along the area of the lazy river. If my children were younger, we would definitely return.
Response from Willow on Sep 22, 2023
Howls! Thank you for staying with us! We hope to have you back soon! :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Recommend for Family Vacations
It was great! I wish the restaurants would open a little earlier for the early risers, and it would be nice to have the waterpark stay open a little later. But overall it was amazing!
Stayed 5 nights in Aug 2023
Response from Willow on Sep 23, 2023
Thanks for staying with us! We hope to have you back soon! :)

8/10 Good

Kuljeet

Stayed 1 night in Jul 2023

8/10 Good

DEBORAH

Stayed 1 night in Jul 2023

2/10 Terrible

Davi

Liked: Staff & service, property conditions & facilities
Took a long time to check in because they could not find any record of the Expedia reservations. Luckily they had open rooms and were able to accommodate but next time I will book directly through the hotel to avoid issues.
Stayed 1 night in Jul 2023

8/10 Good

Adam

Stayed 2 nights in Jun 2023

8/10 Good

Katrina

Stayed 1 night in May 2023

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness, staff & service
Not Sdult friendly
Excessively noisy all night. Kids never settled down ran the hallwsys all night. Both Hot Tubs was full of kids, allthough there were numetous kud friendly pools. Recognizing the hotel catered to kids, but traveling Adults like waterparks as well. There should be an area FOR ADULTS ONLY
Stayed 1 night in May 2023
Response from Willow on May 10, 2023
Howls! Thank you for your feedback. We will pass this along to the appropriate departments.

10/10 Excellent

Gulnara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place clean
Stayed 1 night in Mar 2023
Response from Guest Services Leadership Team on Mar 21, 2023
Howls!Thank you so much for your feedback. We are happy to hear that you had a Great Wolf stay with us! High Paws!

10/10 Excellent

Renee

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2023
Response from Guest Services Leadership Team on Mar 21, 2023
Thank you so much for your feedback about our Lodge! We are glad that you enjoyed your time here. Have a Great Wolf Day! Howls & High Paws!

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the hotel rooms were clean, the water park was great. They had activities for the little ones throughout the day, i will definitely be taking my kids back.
Stayed 1 night in Mar 2023
Response from Guest Services Leadership Team on Mar 21, 2023
Howls!Thank you very much for your review about our Lodge. We are so happy to hear that you enjoyed your stay with us & that you would like to return! Whenever you would like to visit again, please let us know. We hope that you have a Great Wolf Day!

10/10 Excellent

Drew, Northville

Stayed 1 night in Feb 2023

10/10 Excellent

Antonina, Mayfield Heights

Stayed 1 night in Dec 2022

10/10 Excellent

Dustie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family resort paradise
A wonderful place for families with infants, toddlers, and adolescents! There was so many activities for our toddlers outside of the water park! Our kids loved the cabin room with the bunk beds. We enjoyed that our wristbands to the water park were not only our room keys but also a way to pay for things. We will be going here again!
Stayed 2 nights in Dec 2022

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized. Good location.
Stayed 2 nights in Nov 2022

10/10 Excellent

Shauna trela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our daughter had a blast playing here. We did too!
Stayed 1 night in Nov 2022

10/10 Excellent

JACKLYN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Oct 2022

10/10 Excellent

Tijen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for small children.
Stayed 2 nights in Sep 2022
Response from Guest services supervisor on Sep 30, 2022
Thank you so much for your feedback!!

10/10 Excellent

Kristin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very fun for families with kids 12 and under.
Stayed 2 nights in Sep 2022
Response from Guest services supervisor on Sep 30, 2022
Thank you so much for your feedback!!

8/10 Good

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very comfortable. The only issue beingthelackofelectricoutlets
Stayed 1 night in Aug 2022
Response from Guest services supervisor on Sep 1, 2022
Thank you!

10/10 Excellent

Daniel

Stayed 3 nights in Aug 2022
Response from Guest services supervisor-Haley on Aug 27, 2022
Thank you!

6/10 Okay

Linda

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Dimly lit, the balconies were all closed due to construction. Complained about the condition of the room but got a oh well attitude. Not recommend
Stayed 1 night in Aug 2022

6/10 Okay

Heather

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not great
We’ve stayed at the Great Wolf in Cincinnati and figured they would be about the same. Definitely not. This one is definitely geared more towards young children. The slides were not exciting for older children (12 & 14).
Stayed 1 night in Jul 2022

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed wvrything about our trip except that our Patio was closed due to construction
Stayed 1 night in Jul 2022
Response from Guest services supervisor on Jul 26, 2022
I'm sorry about that. We have notified guests through email about this. I'm not sure how this is being communicated with 3rd parties. If you would like to speak with anyone at the lodge, please give us a call at 419-609-6000.

6/10 Okay

Linda

Stayed 1 night in Jul 2022
Response from Guest services supervisor on Jul 26, 2022
If you would like to speak to someone at the lodge, please give us a call at 419-609-6000.

10/10 Excellent

Kari

Stayed 1 night in Jul 2022
Response from Guest services supervisor-Haley on Jul 26, 2022
We are glad you enjoyed your stay!

10/10 Excellent

Emily

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had fun
Stayed 1 night in Jul 2022
Response from Guest services supervisor on Jul 17, 2022
Awesome! We are so happy to hear this.

6/10 Okay

Lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell & bugs. They only clean your room every 3 days/you have to call if u need new towels. Our air conditioner didn’t work well & room was warm. For the price you pay I expect more.
Stayed 1 night in Jun 2022
Response from Guest services supervisor on Jul 6, 2022
I'm sorry to hear about your experience on your previous stay. If you would like to speak with someone about your experience, please give us a call at 419-609-6000 and dial 0. Thank you.

4/10 Poor

Melissa

Disliked: Staff & service, amenities
Stayed 2 nights in Jun 2022

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Mounirah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. However, felt food venues were understaffed with somewhat long lines and wait time. The pull out couch in our room was terrible to sleep on. Would also like to see the waterpark opened later than 8 pm. Was pleased with the quality of the food. The Birthday Bash was a nice addition to our birthday celebration. The cake was a good size and ballons, decorations, arcade card, and other decorations made a nice presentation. The cleanliness of the place was top notch.
Stayed 1 night in May 2022
Response from Haley on Jun 13, 2022
Thank you so much for your feed back. I will pass your suggestions along to the appropriate departments. We hare so happy you enjoyed your stay.

4/10 Poor

Ann

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Tianna

Stayed 2 nights in May 2022

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Haley on May 4, 2022
Awesome!

10/10 Excellent

Lakitta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family vacation but little expensive
Stayed 1 night in Apr 2022
Response from Haley on May 4, 2022
I'm so happy you enjoyed your stay!

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was filthy and bugs on ground.
Stayed 1 night in Apr 2022
Response from AMS on Apr 11, 2022
I am so sorry to hear that your stay was not up to par with your expectations. I will be passing along your comment to the appropriate department so we can learn how to better serve you and future guests.

10/10 Excellent

Emma A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and friendly, room was clean. Lots of activities and fun things to do, my son had a blast!
Stayed 2 nights in Apr 2022
Response from AMS on Apr 11, 2022
Thank you so much for the compliments! We are so glad you and your family enjoyed your stay here at Great Wolf Lodge Sandusky!

4/10 Poor

richard

Stayed 2 nights in Mar 2022