Ratings based on 167 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 21, 2017 on Hotels
4 out of 5
by A verified traveler

Clean & Comfy

Posted Dec 5, 2016 on Hotels
the staff was very accommodating! I checked in quite late and they were still cheerful and pleasant. It was very appreciated! The bed was also very comfortable- would come back and stay again!
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for the kind comments, we strive to be at our best no matter the time of day! We look forward to having you back in the future. Carter Hord General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
The hotel was nice. I don't want to write 50 characters.
Comment from Hotel Management
Dec 14, 2016 by Carter Hord - General Manager, Hotel Management
Thank you for taking the time to provide us feedback from your stay.
5 out of 5
Recommended
for Families
by A verified traveler from NY

Great hotel near the Aristide wedding venue.

Posted Oct 30, 2016
Pros: The staff could not have been more accomodating.
Cons: More small refrigerators for non suite rooms.
Location: Plenty to do in the area, lots of shopping, Elmer W Oliver Nature Park very close, the Aristide wedding venue.
We occupied about 15 to 20 rooms for a family wedding. The service was great and we were able to utilize the breakfast room to socialize at night. The average stay of our group was 3 nights. It was wonderful to all be together. Breakfast was accomodating with choices for all, both hot and cold. My only complaint is our weekend went too fast. I would recommend this hotel to any looking for a place to stay in the Mansfield area.
Comment from Hotel Management
Dec 14, 2016 by Carter Hord - General Manager, Hotel Management
Thank you for the great response, we are so happy that you enjoyed our hotel during the special time with your family. Hopefully you can stay longer should you come back through Mansfield in the future.
5 out of 5
by A verified traveler

Comfortable

Posted Oct 22, 2016 on Hotels
Comfortable
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We are glad to hear you had a comfortable stay and look forward to having you back should your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would definitely stall here again.

Posted Oct 4, 2016
Pros: The room was great and the breakfast was very good.
Comment from Hotel Management
Dec 14, 2016 by Carter Hord - General Manager, Hotel Management
Thank you for your response, we are pleased to hear that you enjoyed the room and breakfast. We hope to see you again in the future!
4 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
We rented a suite. The room was big. Beds were comfortable. The TV was on the small side and the AC might not have been big enough for the size of the room. Overall it was ok for the price.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Thank you for sharing your experience about your most recent stay here with us at the Hampton Inn & Suites in Mansfield. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We appreciate your comments as it will helps us get better for the future. Your feedback is integral to our ability to continue to improve our service. Our goal is to provide you with a home away from home experience, I am very pleased to hear that we were able to provide this for you during your stay. Thank you again for your time and we look forward to seeing you again the next time you are in the Mansfield area
3 out of 5
by A verified traveler from Houston, Tx

Ok hotel, check your bill and sheets

Posted Sep 6, 2016 on Hotels
My family and I stayed here Labor day weekend for our family reunion. The hotel is close to shopping and restaurants. It was also convenient to the highway. The service was not the best because the front desk was new and gave us false information concerning a $25 fee they charge daily to your card for incidentals, which I have never heard of. My cousin was given the wrong room, she reserved a double but was given a single king. The hotel was booked so they couldn't correct it. Also, at the end of the trip they charged her card twice for the stay and wouldn't refund it because the manager was on vacation and we was told that he could only do it. This is a real inconvenience when you are traveling and need funds right away. Also, cleaning was done daily on the room but the sheets was Not changed. Makeup was still on them from the night before so the cleaning person just pulled up the same sheets and made the bed, which made us wonder if the tub, toilet or anything else was neglected. Overall, the hotel was nice, service sucked, cleaning of the rooms was average and breakfast was ok.
Comment from Hotel Management
Sep 9, 2016 by General Manager, Hotel Management
Thank you for sharing your experience about your most recent stay here with us at the Hampton Inn & Suites in Mansfield. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you for bringing to our attention on your bill. I will inform guest to always go over each item before check in. Thank you again. Your feedback is integral to our ability to continue to improve our service. Our goal is to provide you with a home away from home experience, I am very pleased to hear that we were able to provide this for you during your stay. Thank you again for your time and we look forward to seeing you again the next time you are in the Mansfield area
5 out of 5
Recommended
for Everyone
by A verified traveler from TX

Great Hotel

Posted Sep 4, 2016
Staff is super friendly. The room was very nice and big very comfortable! Totally recommend it.
Comment from Hotel Management
Sep 9, 2016 by Jeffrey E, Hotel Management
Thank you for sharing your experience about your most recent stay here with us at the Hampton Inn & Suites in Mansfield. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will relay your kind words to the staff as they take great pride in there customer service skills and appreciate the kinds words. Your feedback is integral to our ability to continue to improve our service. Our goal is to provide you with a home away from home experience, I am very pleased to hear that we were able to provide this for you during your stay. Thank you again for your time and we look forward to seeing you again the next time you are in the Mansfield area
4 out of 5
by Israel

Posted Aug 14, 2016 on Hotels
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Thank you for sharing your experience about your most recent stay here with us at the Hampton Inn & Suites in Mansfield. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We appreciate the kind review that you left and hope to see you again. Your feedback is integral to our ability to continue to improve our service. Our goal is to provide you with a home away from home experience, I am very pleased to hear that we were able to provide this for you during your stay. Thank you again for your time and we look forward to seeing you again the next time you are in the Mansfield area.