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Reviews of Quality Inn

2.5 out of 5
Quality Inn
741 US HWY 250 East, Ashland, OH

Reviews

6.6
Rating 10 - Excellent. 24 out of 80 reviews" "
Rating 8 - Good. 17 out of 80 reviews" "
Rating 6 - Okay. 11 out of 80 reviews" "
Rating 4 - Poor. 10 out of 80 reviews" "
Rating 2 - Terrible. 18 out of 80 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Julia

Traveled with partner
Unfortunately my exposure with booking through Expedia did not go as planned. I thought I booked the hotel in Ashland, KY but mistakenly booked the hotel in Ashland, OH. I did not realize this mistake until I actually got to the Quality Inn in Ashland, KY. The front desk told me there are 3 Ashlands (Ohio, Kentucky and nearby West Virginia). I was past my cutoff time and was charged for a missed stay. Disappointed that the Quality Inns are not connected because I did get a room at the Quality Inn in Ashland, KY.
Stayed 1 night in Apr 2024
Response from jay on Apr 23, 2024
Hello Julia,hotel has cancelation policy-24 hour prior to check in if you cancel -no charge but within 24 hour cancel or no show charge for 1 night. you should have this by Expedia. you booked this hotel room on april4 so you had enough time to cancel-but you did not do that. so you need to check before you book it. hotel policy for everyone will be same.

2/10 Terrible

Tierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jay on Apr 17, 2024
Hello Tierra,first you did not allow to stay & try to misuse property.when you know you are 4 or 5 people you should book 2 queen beds before come to hotel. that day hotel sold out 2 beds.you booked by expedia one bed king size and that room only two peoples maximum can go. if one little kid is ok, we let it go but first you said 3 adult and then you said two adult and two kids. told her that many peoples we are not allowed in one bed for safety & security purpose.

10/10 Excellent

Winnifred, Niagara Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly, professional, caring staff made the difference between this last-minute stay being stressful (car issues) and, instead, being exceptionally pleasant and relaxing. Really appreciated the 24-hour-accessibility to bottled water. Exceptional customer care that made us feel welcome and at home. Kudos!
Stayed 2 nights in Jan 2024
Response from jay on Mar 4, 2024
Hello Winnifred,Thank you for staying with us & positive feedback.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from jay on Mar 4, 2024
Hello Jared,Thank you for staying with us & positive feedback.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean, and comfortable.
Stayed 1 night in Jan 2024
Response from jay on Mar 4, 2024
Hello Cynthia,Thank you for staying with us & positive feedback.

10/10 Excellent

Emmanuelle

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from jay on Jan 20, 2024
Hello Emmanuelle,Thanks for staying with us & positive feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from jay on Jan 17, 2024
Hello Jonathan,Thank you for staying with us .

2/10 Terrible

Darryll

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No receipt as i was told i would have 1. Also charged second day without my authorization.
Stayed 2 nights in Jan 2024
Response from Jay on Jan 9, 2024
Hello Darryll -your reservation on Expedia still be showing us 2 nights so it means you didn’t modify your reservation that day while you checked in . Hotel front desk educated to you need to cancel second night from Expedia because hotel have to pay commission to Expedia for 2 nights . We happy to sent receipt but hotel doesn’t see your email on file so call hotel & provide email. Thanks

4/10 Poor

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jay on Jan 17, 2024
Hello Jeff,Thank you for staying with us.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, quiet and the price was right.
Stayed 1 night in Nov 2023
Response from jay on Jan 17, 2024
Hello Carl,Thank you for staying with us & positive feedback.

8/10 Good

Ronald, Whitinsville

Traveled with family
Liked: Staff & service
Nice enough place to stay. We were there overnight. Staff was friendly and kind. Breakfast wasn't the best, but available.
Stayed 1 night in Nov 2023
Response from jay on Jan 17, 2024
Hello Ronald,Thank you for staying with us.

8/10 Good

Michelle

Stayed 1 night in Sep 2023
Response from jay on Oct 4, 2023
Hello Michelle,Thank you for staying with us.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stunk like rotten corpus. Mold in the bathroom. floors dirty as hell. exhaust fan inop. No tissue in dispenser. Door would not lock properly nor would it close right. Breakfast sucked. not sure what the "meat" links were

8/10 Good

Rick

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from jay on Sep 28, 2023
Hello Rick,Thank you for staying with us.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room stinks to high heaven. And dirty as hell
Stayed 1 night in Sep 2023
Response from jay on Sep 23, 2023
Hello Mark,we are very sorry to hear from behalf of our team, but we always tell our guest if you have any concern regarding room we are happy to change different room. we have 24 hours front desk open so please update to front desk. we would like to see all our guest happy stay.

8/10 Good

David

Liked: Staff & service
Expecations
Stayed 1 night in Sep 2023
Response from jay on Sep 21, 2023
Hello David,Thank you for staying with us.

4/10 Poor

christina

Disappointing
The hotel was dated, the front desk tried to charge me before I got there; then didn’t give me the king room I reserved but a queen room with a pull out couch. I normally choose Choice Hotels but this one has me rethinking my decisions.
Stayed 1 night in Sep 2023
Response from jay on Sep 19, 2023
Hello Christina,your reservation was cancelled on hotel.com because of your credit card was decline.that is why when you check in all king bed occupied by other guests so only queen bed available at that time.

8/10 Good

Mark

Stayed 1 night in Aug 2023
Response from jay on Sep 19, 2023
Hello Mark,Thank you for staying with us

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and property was very clean. Staff was super nice and very peaceful
Stayed 1 night in Aug 2023
Response from Jay on Aug 23, 2023
Hello Brandy,Thank you for staying with us & positive feedback.

2/10 Terrible

Rachel

Disliked: Staff & service, amenities, property conditions & facilities
Dirty!!
Stayed 1 night in Aug 2023
Response from jay on Aug 12, 2023
Hello Rachel,you never come to hotel & your reservation is no show

10/10 Excellent

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing unique,comfortable bed but on metal frame that made loud noise when getting into & out of bed . Carpeting dingy except in hallways. Sofa &chairs in rooms dingy and dirty. No room service. Would not recommend.
Stayed 3 nights in Jun 2023
Response from jay on Aug 12, 2023
Hello Thomas,thank you for staying with us

4/10 Poor

Thomas Brian

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I would not stay here again you are expected to plunge a toilet that was already known to be plug before we got there
Stayed 1 night in Jun 2023

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from jay on Jun 27, 2023
Hello Gary,you did not stay with us because you have total 6people which is not allowed by ohio law maximum 4 people can go.

6/10 Okay

FAITH

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Our room smelled musky we had to air it out by opening the window...there was stains on the chair and carpets in the halls. Also the hot tub was out of order and that was a big part of why the hotel was chosen. There was only 2 towels in a room meant for 4
Stayed 1 night in Jun 2023

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from jay on Jun 9, 2023
Thank you for staying with us.

4/10 Poor

Darren

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from jay on Jun 5, 2023
Hello Darrenthanks for staying with us

2/10 Terrible

Mark

Traveled with family
Disliked: Staff & service, property conditions & facilities
Clean yes...HOWEVER...
Would you like to receive a lecture about the evils of booking online through sites like hotels.com? Would you like to have printed or hand-written signs everywhere you look exclaiming, "Don't do this..." "No doing this..."? If such elements add to your stay, this is certainly the place for you! Add to this how there are no options to adjust the length or dates of your stay once they are booked. In short, yes the place was clean. Updated? Ehhh...not overly. But the various other elements of our stay made me decide that I would recommend nearly ANYWHERE else if you have an option.
Stayed 1 night in May 2023

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from jay on May 21, 2023
Hello Mark,Thank you for staying with us.

10/10 Excellent

Jeannie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from jay on May 20, 2023
Hello Jannie,Thank you for staying with us & positive feedback.

2/10 Terrible

John

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Idk we didnt stay there they messed up our reservation they said we didn't have one
Stayed 2 nights in May 2023
Response from jay on May 9, 2023
Hello John,because of your credit card decline your reservation got cancel on hotel.com or Expedia.com.thank you

2/10 Terrible

Karen

Stayed 1 night in Apr 2023
Response from jay on Apr 23, 2023
Hello Karen,your reservation was no show.Your reservation was prepaid with hotel.com so when you called hotel we have no control to cancel reservation because you chose prepaid option to hotels.com & very important you never paid to Quality inn Ashland Ohio as well.so there is no point to write review to us

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Advertised pool through expedia but it has been broken since December and the person behind the counter could have cared less about it and refused to even talk us about it.
Stayed 2 nights in Feb 2023
Response from jay on Feb 13, 2023
Hello Michael,I am very sorry you feel that way.I never rude with you , I simply explain you pool was closed from December 24-2022 due to mother nature(-50 F DAMAGE POOL FACILITY )which was already update on choice hotels website from december-24-2022 pool is temporary out of order. we are working on it put back hopefully soon. Thank you

10/10 Excellent

Angeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient from the freeway.
Stayed 1 night in Feb 2023
Response from jay on Feb 3, 2023
Hello Angeline,Thank you for staying with us and positive feedback.

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from jay on Feb 3, 2023
Hello Kristina,Thank you for staying with us and positive feedback.

2/10 Terrible

mary

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room in advance for a family member who attempted to check in at 10:00 pm with two children only to be treated with such disrespect and absolutely NO customer service skills except to say” that is the oolicy@. I was not present to show an ID but my D-in-law tried to convey this and present her ID. The credit card for payment was already registered with the hotel. The receptionist was rude, and not helpful what so ever. Expedia was notified to see if this hotel payment could be cx and applied to a hotel across the street. I was told “no”. Again, “ that is the policy “. I will NEVER use Expedia again AND I will convey to everyone wanting to book to NOT use Expedia. I do not give reviews (good or bad) normally, but for the type of experience we encountered a BAD review is justified!!! I am assuming that this review will /will not be reviewed and if it is, their will not be a response back . Very very disappointed!!

8/10 Good

Bradley

Stayed 2 nights in Jul 2022

8/10 Good

Stacie

Business traveler
Liked: Cleanliness, staff & service
It as ok.
Bed was not very comfortable and pillows were also not comfortable. Our room was also missing the safely door lock. It was completely missing...so if we wanted to answer the door, not knowing who was there, then someone could just open the door since there was no safely lock. Was not comfortable without that.
Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Service
Room was not clean. AC unit had a lot of bird droppings. Refused another room when requested. Terrible Service
Stayed 1 night in Oct 2022

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
All of the staff were friendly and helpful. The facility was very clean.
Stayed 1 night in Oct 2022
Response from Jay on Oct 18, 2022
Thank you for staying with us & positive feedback.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has always been fantastic. It was my second stay and I’d stay there again.
Stayed 1 night in Oct 2022
Response from jay on Oct 17, 2022
Thank you for staying with us & positive feedback.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly a good stay and I would return again
Overall I had a good stay. The first room I was assigned had an odor of urine, but when I reported it to the front desk the next room they took me to was clean and smelled good. The bed was very comfortable - average firmness with a nice, soft and comfortable topper. No other issues except the breakfast. The eggs and sausage were just ok and the juices did not taste good at all. They did have waffles and other carbs that looked okay and they also had fruit, so I did at least get a breakfast before hitting the road.
Stayed 1 night in Oct 2022
Response from jay on Oct 14, 2022
Thank you for staying with us & positive feedback.

6/10 Okay

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff (especially night shift) were extremely courteous, helpful, professional. The rooms were nice, beds and bedding very comfortable. Some of the areas and the rooms were dirty.
Stayed 1 night in Oct 2022
Response from jay on Oct 9, 2022
Thank you for staying with us.I am very sorry to hear that.. Behalf of our team i am assuring you your next visit we will take care. please let us know right away upon checking if you are not happy with room than we are very happy to change room for you.

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.. Very nice staff.. Was clean and everything was at our fingertips.. 5 Stars
Stayed 1 night in Oct 2022
Response from jay on Oct 8, 2022
Thank you for staying with us & positive feedback.

10/10 Excellent

Randy, Lilburn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 2 nights in Sep 2022
Response from jay on Oct 8, 2022
Thank you for staying with us& positive feedback.

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved the pool, location is close to everything, staff accommodated our needs.
Stayed 2 nights in Sep 2022
Response from jay on Sep 29, 2022
Thank you for staying with us & positive feedback.

2/10 Terrible

Erin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would choose somewhere else
Stayed 2 nights in Sep 2022

10/10 Excellent

William

Stayed 1 night in Sep 2022
Response from jay on Sep 17, 2022
Thank you for staying with us& positive feedback.

4/10 Poor

Timothy, Troy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a very disappointing stay in my hometown of Ashland. While the young lady who met us at the desk was pleasant, she kept telling me about all the things we can't do. That must have included the broken down hot tub, which we really wanted. The real issues came from cleanliness. The hallways had a certain odor that was not welcoming. Our room was VERY musty and smelled of old basement. The windows have not been cleaned in forever. The carpet had a damp, squishy quality to it. The lights were unwelcome hospital lights. On a good note, the bed was okay and the sheets were clean from what we could tell. The in room chair was moldy, which made it hard to sleep with the smell. Finally, not all the lights in the bathroom did not work. While we would have said something, I feared I would just be told nothing else was available. We just endured for one night. Breakfast was okay at best.
Stayed 1 night in Sep 2022

8/10 Good

Jules

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The king size bed made a bit of noise as you moved positions. Bed needs to be updated
Stayed 2 nights in Aug 2022
Response from jay on Oct 8, 2022
Thank you for staying with us

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Dont expect much
It was clean but neglected. Many things were broken or not usable. Even the vending machines stay empty.
Stayed 5 nights in Aug 2022
Response from jay on Aug 27, 2022
thank you