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Reviews of Spruce Hill Inn and Cottages

3 out of 5
Spruce Hill Inn and Cottages
3230 Possum Run Road, Mansfield, OH

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 75 reviews" "
Rating 8 - Good. 16 out of 75 reviews" "
Rating 6 - Okay. 17 out of 75 reviews" "
Rating 4 - Poor. 11 out of 75 reviews" "
Rating 2 - Terrible. 5 out of 75 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Selina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and remote atmosphere!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Herman

Traveled with partner, Traveled with pets
It was nice and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Maizie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and cozy it was perfect for a quick getaway
Stayed 1 night in Oct 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time been there. I will go back again but this time with more people.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
It's a NO from me Dogg.
Pictures are deceiving. Seems like this place hasn't been fully taken care of for years & almost looked abandoned - We booked last min. for my hubbys birthday. When we arrived we didn't know where to go, so we drove around. There were no signs. We went back down the drive to the house and 2 peolple were pulling out of the driveway looking at us like we didn't belong there. Hubs asked where we were supposed to check in & they said to follow them. So we followed them to our cottage & they gave me a number to call if we needed anything. We spent the majority of our night texting the number & trying to get a Wifi signal. It never worked which was tough with 2 kids. We had horrible cell service and had to put our phones in a certain spot to get a signal. The place looked nice at first but we soon realised it wasn't very clean. It smelled like cheap air freshener, even the beds. It was so strong. We wanted to air it out but multiple windows didn't have screens, which is so dangerous. Toilet hadn't been cleaned, tub jets were filthy , cobwebs & spiders, small TV, dirty coffee maker & only McDs mocha flavored coffee? It was so hot. The air was on full blast but it was LOUD & made weird sounds that woke us up throughout the night. Uncomfortable beds, thin pillows & only a sheet & thin quilt, freezer was dirty and had an opened coke & opened old bag of ice in it. Didn't have the time or patience to complain over the phone when we checked out so we just got the heck out of there.
Stayed 1 night in Aug 2023

10/10 Excellent

glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
inkcarceration
Stayed 4 nights in Jul 2023

8/10 Good

David

Stayed 1 night in Jul 2023

2/10 Terrible

Brenda

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I called 30 minutes before check in to make sure everything was good for us to arrive at 3:00. They said yes and the key would be hanging on the hook behind the door. We arrived and a lady came running towards us and said can I help you. We are here to check in. We are not ready for you. The headboard to the bed needs to be put back together and we need to get you a wi-fi tower and antenna. It was not cleaned, refrigerator was rusted not updated at all. Even the toilet was not cleaned. Bugs in the bath tub We waited to be told we would have to be moved because of a water issue. Staff was very unprofessional. After driving for 10 hours no one wants to have to deal with a situation like this. The lady that checked us in and the maintenance guy were always fussing even while I was on the phone with her. The pictures on the website were very deceiving. The grass and weeds were so high could barely see our little dog. Would definitely not recommend this place.
Stayed 3 nights in Jun 2023

10/10 Excellent

Rochelle, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 174, it was really nice. The service is amazing and very professional. Thank you for a great experience. R Hudson.
Stayed 1 night in Jun 2023
Response from -Elizabeth on Jun 14, 2023
Hi, Rochelle,Thank you for staying with us. We are glad you enjoyed your stay.May we see you again in the near future.Take care and God bless. Sincerely,Spruce Hill Cottages

10/10 Excellent

Jenny

Stayed 2 nights in Jun 2023

10/10 Excellent

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the weather was starting to warm up, start of spring. The landscaping could use some help but the inside cottage were nice.
Stayed 1 night in Apr 2023

10/10 Excellent

Timothy

Stayed 2 nights in Jan 2023

10/10 Excellent

Kenton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy access. There was a Netflix account already configured. Beautiful view from the patio. Didn't like, I could hear the neighbors through the wall, which means they could hear us in bed. The toilet dispenser is broke.
Stayed 1 night in Oct 2022

8/10 Good

ERic

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy little place near race track
I'm not sure what the proper way to check in is. The address takes you to an abandoned looking building. I didn't go up to it. I elected to call from the driveway after seeing no apparent signs or indicators of where to go. This was approximately 1830 (6:30 pm). When I called I eventually got the host. They seemed a bit flustered and confused. They told me a cabin number and said they would meet me there. It appeared as they were there and cleaning/installing some dangling lights but the bed and getting the room ready for us. Again this is very late in the evening compared to typical 3-4 check in. It's a very awkward meeting. We go in and realize we didn't have a key. I ask about it and am told they will bring one. I wait around for 30 min and then decide to just go about my agenda. The jacuzzi tub was great. Need was pretty good too. The reason I think they were just installing those hanging lights is one, when I went to put my hand under the pillow I stuck a twist tie and two the two beside lamps had no bulbs in them. there were various bulbs missing throughout the room. The TV controller also barely worked, maybe batteries? Eventually I got a message saying I could get my key on the way out in the morning. We ended up leaving the place unlocked as or departure was very early. Later that day I received a message saying the find the door unlocked and left a key when they attempted to deliver the key. We left the next morning.
Stayed 2 nights in Oct 2022

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was beautiful. The property itself was disgusting. From walking into the first “cabin” and immediately asking for a refund to being shown a second cabin and deciding to try it even though it was pretty disappointing and had multiple candles burning to cover up the smells. After the airing the place out for awhile from the headache inducing candle overkill, smelling body odor from previous guests on the bed and then when we turned the lights down at night being greeted by a host of cockroaches. They were closed for the night so when I went to check out the following morning and informed them that they had cockroaches, the individual on the phone said “thanks for letting us know again” when I had never told them in the first place so I’m assuming a previous guest also reported it. And then the audacity to not offer a refund or even just apologize. I’m flabbergasted by the low quality cabin there, the inflated cost, and the disgusting state of the whole experience. Cabin 122 should be avoided at all costs but from what I saw there, honestly every one of them should be. Travelocity as a site should no longer even advertise them because it legit showed me that they don’t even look into what they advertise.
Stayed 1 night in Oct 2022
Response from Elizabeth on Oct 25, 2022
We do not have a cockroach issue in our cottages. There may be one or two that visits, who does not get in their own homes, and to be told that our cottages are infested with insane amount of cockroaches is an unfair damaging sweeping statement. I still get to wait for the photos that you have taken…

8/10 Good

Demika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Country setting
Stayed 1 night in Oct 2022

2/10 Terrible

Dyana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON’T DO IT!!!
The address has you pull up to a gravel road to an abandoned building with trash all around it… after we looped that building we went back to the road and traveled up a hill to a loop of 1/2 cabins. My husband was livid about the address to the empty building then up the hill to shabby looking cabins. There was no where to check in. Some random car pulled up to us to tell us how to check in and at that point there was no way in hell my husband was going to stay there. The pictures of the property looked as if they were taken when the cabins we built, not it’s current condition. I can’t speak to the condition of the cabins inside because we were not willing to cross the threshold. Very upset about the amount of money we spent to arrive to a dump like this
Stayed 1 night in Sep 2022
Response from Elizaberh on Oct 25, 2022
Many people do it. They enjoy their stay. Some parts may be rough and rugged, but our cottages are great. We continue to renovate and upgrade the insides and outsides of our cottages. Sorry for the first bad impression that you decided not to stay.

6/10 Okay

Bill

Traveled with group
Disliked: Room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities, property conditions & facilities
The place is in dire need of a remodel and maintenance. A lot of trash and garbage littered about the property. I’m guessing some of the units are lived in. Pretty sloppy.
Stayed 1 night in Jul 2022

6/10 Okay

Carol

Traveled with family
Could be a 5 star, needs a little work.
The room was nice and clean and comfortable. Interesting decor. Outside was a bit rough. Grounds needed some work. Trash can was left open and unemptied while we were there.
Stayed 2 nights in Jun 2022

10/10 Excellent

Dianne

Stayed 1 night in Jun 2022

6/10 Okay

Debra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was basically no check in I had to find a maid who let us in. The tv didn’t work, we couldn’t find it at first. There were no batteries in the remote control. The bed was hard as a rock. Other than that it was a nice place to stay.
Stayed 1 night in May 2022

6/10 Okay

Lori

Traveled with partner
Disliked: Amenities
Had to call for coffee. Beds only had one thin comforter. No wi-if. Limited towels. Electric fire-place blower was extremely noisy and needs to be repaired, removed or replaced. Just ‘meh’…
Stayed 2 nights in Feb 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at Spruce Hill multiple times and it never disappoints! This stay was great as always!
Stayed 1 night in Oct 2021

10/10 Excellent

Damber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable cottage
Excellant stay at the Cottages. I would definitely go back! Very relaxing and enjoyable. Our cottage was clean. It was very peaceful and the bed was comfy!
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
The room could have been cleaned better and the Bed was Very Uncomfortable, Found candy in bed and toilet was dirty
Stayed 1 night in Sep 2021

6/10 Okay

james

Stayed 1 night in Sep 2021

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
For being the first time ever visiting the property we were in awe!! Very beautiful, quiet, and peaceful!! Have made plans to visit more often and more than likely will be a yearly visit!!
Stayed 1 night in Aug 2021

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed multiple and has always beengreat
Stayed 1 night in Aug 2021

6/10 Okay

Dawn

Stayed 1 night in Aug 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was away
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Ok but not worth the price
Visible mold/water damage, bathroom had one working light, was never given a key to the room despite asking twice, jacuzzi tub water was cold as we ran the tub after the unit beside us. They were able to accommodate our request for a later check out due to our travel plans which was appreciated. Location convenient and lots of potential, but overall not what we were expecting for the cost.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
Nothing
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Liked: Staff & service
It was nice that this place was set back from noise and very peaceful setting in the woods. But the walls are extremely thin and you can hear everything that goes on in the cottage beside you since a wall is shared. There were some spiders and a yellow jacket that I had to kill. And the toliet is not attached at the bottom when you sit down you feel like it’s going to cave in. Also the table was very wobbly, bugs and cobwebs in the ceiling and a big gap at bottom of both doors that allows for more bugs to get in. The bed had some lint/ grass on the sheets. The TV and heater was nice and it was nice to have a microwave and refrigerator in the unit. And parking was fine.
Stayed 3 nights in May 2021

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021

4/10 Poor

Steven

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with partner, Traveled with pets
Liked: Amenities
Disliked: Property conditions & facilities
Elizabeth provided great guest service. The cottage was clean with the exception of the stove and oven. Maintenance is needed my stove was missing two burners, used A/C units around the grounds, old carpets under decks, rusted chairs around the lake and in the lake. Also the cottage had a couple water damage spots on the ceiling. Also their were no dishes to be found so went out to eat for every meal. If your looking for a holiday get away this is not the location as their is not a single holiday decoration or light around the grounds. Located right next to a ski lodge but it wasn’t open yet. Not a memorable experience that would make me come back.
Stayed 2 nights in Dec 2020

8/10 Good

Sandra

Liked: Room comfort
Nice stay.
It was a very nice cottage. Just needs to be cleaned up a bit. It was dusty and some cob webs about. Some of the units had a lot of old broken items just sitting around. The customer service was excellent. We would stay here again in warmer weather when we can enjoy the outside.
Stayed 2 nights in Nov 2020

8/10 Good

Sharla

Liked: Cleanliness
Stayed 1 night in Oct 2020

8/10 Good

Edward

Liked: Cleanliness, room comfort
It was beautiful and very peaceful.
Stayed 1 night in Aug 2020

8/10 Good

Ella

Traveled with family
Liked: Room comfort
Gorgeous grounds
Beautiful place. Very quiet and breath taken. My dog loved it, so did my toddler. Our reception was very spotty. So we got to enjoy the simple country life.
Stayed 1 night in Jul 2020
Response from Elizabeth on Jul 19, 2020
Thank you for a rave review! Glad you all enjoyed your stay! (We waived the $25 fee for your beautiful dog!) May we see you again when you pass our area. Take care and God bless! :)

8/10 Good

Danielle

Liked: Cleanliness, room comfort
Very peaceful and relaxing. Just what we were looking for.
Stayed 3 nights in Jul 2020
Response from Elizabeth on Jul 19, 2020
Hi, Danielle, Thank you for a great review. Glad you found our place peaceful and relaxing. May we see you again soon. Take care and God bless! :)

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Honestly could not recommend this place Room smelled Carpet dirty
Stayed 2 nights in Jun 2020
Response from Elizabeth on Jul 19, 2020
We're sorry that you had an unsatisfying stay. We are doing upgrade now in the cottages. We are replacing the carpet to wood floors. May you try us again. Just mention that you want a cottage with wood floor. I'm sure you will love us the second time. Take care and God bless! :)

10/10 Excellent

Chrystal

Liked: Cleanliness, room comfort
Yesssss
The absolute most comfortable bed I've ever slept on, the most beautiful view.. complete with comfy outdoor furniture. We almost asked to stay another night, it was so great.
Stayed 1 night in May 2020
Response from Elizabeth on Jul 19, 2020
Thank you for a perfect score review! Glad you enjoyed your stay. May we see you again soon. Take care and God bless! :)

4/10 Poor

JAS, Pittsburgh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It has a lot of potential. My entry was a complete hazard. The step up was missing and it was covered in ice. Muddy, not adequate parking and not communication with the check in process. Phone service (no cell towers near by so any communications with the property management, I would have to leave the site to call them) no phone in suites. No wifi. But the place has potential, but the set up was odd, the furnishings did not make sense and only added to clutter the linens and towels, etc. were old rip or torn. I did not feel clean while in the room. The person trying to help, I believe her name was Elizabeth was very nice and tried to be helpful, but that could not overcome the other deficiencies
Stayed 2 nights in Jan 2020