Ratings based on 537 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow, UK

Amazing views

Posted Jan 18, 2018
The views from our room were the best we’ve ever had in a hotel. They are even better in the infinity pool. Just amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore md

Awesome views, best choice for area

Posted Jan 17, 2018
Good breakfast and panoramic views Lots of monkeys and infinity pools beautiful sunset
2 out of 5
by A verified traveler from myrtle beach

badly management that can ruin your vacation

Posted Jan 9, 2018
The receptionist decided to give us a room next to a new construction.After a long drive of 6hours we could not get a quiet time to relax.Only after the second complain about it and I had to record the noise and treat them..the work stopped. We went to eat at the hotel restaurant.The food was bad and we actually refused to eat it and we left the place despite the fact that we were hungry. Definitely not recommended!!!
3 out of 5
by A verified traveler from Chicago, IL

Nice views and good breakfast

Posted Jan 3, 2018
Pros: The view and the breakfast
Cons: Fix the Internet access. WiFi needs to be provided.
Overall the experience was decidedly mixed. The view from the restaurant is spectacular and the breakfast buffet is nicely served with some nice items. Cooked to order eggs and pancakes were great. The staff are also very nice and attentive. Few items to note. I booked 2 rooms. A partial ocean view and a deluxe full ocean view room. The latter is a good deal more expensive and yet the views were very similar. The room sizes were also similar. The only real difference was the included refrigerator for the deluxe room. The second issue was a lack of internet access everywhere in the hotel. The restaurant and the lobby had the strongest signals and even there the speeds were not anything you would expect in a 'deluxe' hotel even in Costa Rica. Many restaurants offered faster WiFi speeds.
Comment from Hotel Management
Jan 11, 2018 by Manfred Arias | Guest Relations Manager, Hotel Management
Greetings K, Thank you for staying at La Mariposa and thank you for your review. It is always important to have this reports before you leave the hotel, so we could be able to take action and solve your problem. We have improved our internet service; Now we offer high speed internet with optic fiber and also added stronger antennas to optimize the signal all over the property. We hope you can come back any time you want so you can enjoy our new facilities. Unfortunately we do not agree with your opinion about the views from the rooms are the same or similar, this is completely not true as well as indicated in the names of the different room categories that the Hotel offers. We have rooms without views, with partial view and full view. This is something that is well defined through the 45 years of history we have. We want to make clear, that all our rooms are different from one category to another and that the rates are based on the comfort, views and luxury that each category offers. All the best, Manfred Arias Guest Relations Manager Hotel La Mariposa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2018
Wonderful hotel, great staff, location , and bar and food service
Comment from Hotel Management
Jan 11, 2018 by Manfred Arias | Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. Best Regards, Manfred Arias Guest Relations Manager Hotel La Mariposa
2 out of 5
by A verified traveler from canada

Posted Dec 30, 2017
Manager was extremely rude, not helpful at all, felt like didn’t want the tourists to stay at this hotel
Comment from Hotel Management
Jan 12, 2018 by Manfred Arias | Guest Relations Manager, Hotel Management
Greetings Jim, We are very grateful to hear your opinion about your stay in La Mariposa. Unfortunately, you do not give us more details about the inconvenience you had during your stay at La Mariposa, for which we greatly appreciate you contact us directly in order to know more about the things we did not do well and see how we can compensate you for these . We await for your reply. Sincerely, Manfred Arias Guest Relations Manager Hotel La Mariposa
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Beautiful hotel.

Posted Dec 28, 2017
Best views in Manuel Antonio area, really nice hotel, excellent and attentive staff, generally great food, everything spotless! Also within walking distance to stores, restaurants, bank, and beaches. Local buses every 15 minutes, ~.60 cents, to beach or Quepos.
Comment from Hotel Management
Dec 31, 2017 by Manfred Arias | Guest Relations Manager, Hotel Management
Dear Shirin, Thank you for being our valued customers. We are grateful for the pleasure of serving you and I hope we met your expectations regarding our hospitality and the property. Thank you for mentioning that our hotel is centrally located in Manuel Antonio very close to the best restaurants, supermarkets, pharmacies, shops, ATM's and the bus stop. Thank you really much for your kind vote and review. We wish you a joyous year. Best Regards, Manfred Arias Guest Relations Manager Hotel La Mariposa
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Amazing views!

Posted Dec 27, 2017
Pros: The view and the location, lots of restaurants within walking distance.
Cons: I notice some rooms being completed renovated which is nice. The rooms are nice, but smell a bit musty from the AC. But lovely anyway.
Location: The beach is about a 15 minute walk (the hotel has a shuttle) and plenty of bars and restaurants close by.
This is a lovely, older hotel, and the views are spectacular! The food was very good, we had dinner on the gorgeous terrace one evening and it was delicious! The staff go out of their way to help and they are extremely friendly and very, very professional. The pool is quite nice with that view! We thoroughly enjoyed our stay and would recommend to everyone.
Comment from Hotel Management
Dec 31, 2017 by Manfred Arias | Guest Relations Manager, Hotel Management
Dear Christine, Greetings from La Mariposa! Thank you for sharing your experience at Hotel La Mariposa. We appreciate your comments and are delighted that you had a great stay. Your feedback is important to continue improving our service. We are listening to your comments and taking action to improve day by day. Thanks again for your time and come and visit us again soon! Best regards, Manfred Arias Guest Relations Manager Hotel La Mariposa
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent hotel with great views and staff

Posted Dec 24, 2017
Pros: We liked everything about the hotel and would return in a minute!
My family (including children aged 2 and 5) stayed one week at La Mariposa Hotel. The hotel and staff are excellent. The view from the property is beautiful and one can see the beaches and ocean of Manuel Antonio. The food in the restaurant was superb, better than most all other places we ate in the area. The staff are friendly and very patient with small kids. The hotel is a very nice size, not too big and having nice facilities. The pool was beautiful and never crowded when we went. We very highly recommend this hotel!
Comment from Hotel Management
Dec 24, 2017 by Manfred Arias | Guest Relations Manager, Hotel Management
Dear Heather, Greetings from La Mariposa! We love it when we help families to be happy and to create many beautiful memories in La Mariposa. It is our specialty, we love children. We have made improvements to our rooms, the food of our restaurant, the new cafeteria and many more beautiful things that we have recently added, all with the desire to provide better services and quality to our guests. We appreciate your taking sharing your experience with others, it means a lot reading comments as yours, when you clearly experience the hospitality from La Mariposa family, our employees make us very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best Regards, Manfred Arias Guest Relations Manager Hotel La Mariposa
5 out of 5
Recommended
for Everyone
by A verified traveler from Bennett

Best view in Costa Rica

Posted Dec 16, 2017
Pros: Everything from the food to the fantastic view. Manuel Antonio is one of the best towns I have ever been to.
Cons: Nothing.
Location: Any kind of adventure tour you can imagine that Costa Rica has to offer. Some of the best saltwater fishing on planet earth.
I think there is no better view from a hotel than this one. Amazing to sit by the pool and watch the sunset. I could post pictures but they would describe the beauty you will see from this hotel. The staff is great. The food is great. One of the best hotels I ever stayed in.
Comment from Hotel Management
Dec 17, 2017 by Manfred Arias | Guest Relations Manager, Hotel Management
Dear Warren, Greetings from La Mariposa! We appreciate your taking sharing your experience with others, it means a lot reading comments as yours, when you clearly experience the hospitality from La Mariposa family, our employees make us very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the La Mariposa Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Costa Rica. Kind regards, Manfred Arias Guest Relations Manager Hotel La Mariposa