Ratings based on 99 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Bargain!

Posted Nov 20, 2017
Pros: Location, staff, spacious, beach access
Location: El Milagro (just across the street from the main entrance) is a fantastic place for coffee, snacks, or a nice meal! Tons of places to talk to
We booked our "room" at Los Altos at the last minute, and weren't expecting anything too fancy. We just needed a nice clean room for two people. Given the price, I was shocked to learn that we had gotten a very large and very nice 3 bedroom condo! The staff was incredibly helpful and polite. The location was great. The amenities are lovely. My only word of warning - its a very large space, and a very warm climate. Don't expect the AC to magically cool the rooms very fast. Once its on for a while, it definitely cools down. Just be patient - you have a lot of space to cool!
Comment from Hotel Management
Dec 12, 2017 by EV, Hotel Management
Hello! Thank you very much for your nice comments. We are indeed very proud of our location within the heart of this charming town, that's really a plus having lots of places to get to without strenuous walks . It's great to know you enjoyed your stay with us and you were pleased with level of service and product provided. About the A/C you are correct, it may take a few minutes to cool the entire unit. regularly for programed check ins we keep the A/C on so it's already cool when guests arrive. In case of unexpected arrivals or walk ins it may take a few minutes for it to feel cool but we are already upgrading our A/C units to better and more efficient equipments. Thanks!
5 out of 5
by Caitlin

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Veronique, Hotel Management
Hello Caitlin. Thank you for the 5 star review. It was a pleasure accommodating you and your friend. Whenever you want to come back please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend this hotel

Posted Aug 20, 2017
The room was incredibly spacious and had great views of the ocean. It was also easy to get to the beach. Also, our boys really enjoyed the playroom (ping pong, pool, air hockey). The food was delicious and the staff was exceptionally friendly. Highly recommend this place.
Comment from Hotel Management
Aug 30, 2017 by EV., Hotel Management
Thank you very much for your kind words. There's not much to say to your nice comments only that we feel very happy to be able to provide our guests with great experiences. We are blessed every time we have guests like you staying with us. Please do visit us again, we will be happy to see you here in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Friendly staff good food clean rooms nice trails beautiful views with a nice pool. Beach was a little to rocky but close to public sandy beach and national park
Comment from Hotel Management
Aug 30, 2017 by EV., Hotel Management
Thank you very much for your comments. Guests continuously make mention of the great service our staff provides and how friendly and helpful they are so we are very proud of that. Our beach can be a bit rocky on some parts and other parts are sandy. Our beach staff can recommend where the sandy parts are. Good thing is that by having almost a complete beach only for you, one can always go to the best parts... Also our privileged location gives you easy access to many beautiful beaches whenever you feel like exploring as well. Thank you for staying with us. Hopefully you can visit us again!
5 out of 5
by esther

Perfect

Posted Aug 14, 2017 on Hotels
Just 1 word amazing
Comment from Hotel Management
Aug 30, 2017 by Veronique, Hotel Management
Hello Esther. Thank you very much. It does feel good when the hard work pays off. It's a great feeling to know that we were able to exceed your expectations. Hope to see you again!
4 out of 5
by Jennifer

Monkeys, monkeys, monkeys!

Posted Aug 5, 2017 on Hotels
The staff is amazing and very accommodating. Titi monkeys were all around the hotel and very friendly!! Huge condos, great for families with kids. I was charged by the hotel and hotels.com so looking into that now.
Comment from Hotel Management
Aug 30, 2017 by Veronique, Hotel Management
Hello Jennifer. Thank you very much for your good comments. We are really blessed to have a beautiful property surrounded by rainforest, that means we also get friendly visits of monkeys and sloths which is great for our guests to see from up close. We enjoyed having you here with us and hope to have you visit again sometime soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location and close to beach!

Posted Jun 9, 2017
Our experience here was great, however we did have a few minor complaints which were that there was construction going on during our entire stay and we had a hard time getting house keeping up to our room. We would definitely come back here!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Beautiful and relaxing hotel in the middle of the

Posted Jun 5, 2017
Pros: Relaxing surroundings with friendly staff
Cons: They were doing some repairs in the hotel but once they are finished it should be perfect
Location: Snorkelling, swimming in waterfalls, taking tours in the jungle, horse back riding, etc
Perfect experience where very body seemed designed to make your life comfortable
1 out of 5
by A verified traveler

you don't wanna stay here

Posted Apr 24, 2017
Pros: nothing
Cons: move the whole building to a new location which is not possible i know:)
you don't wanna stay here if you wanna experience manuel antonio with a spectacular view cause hotel facing the parking lot with a partial ocean view i upgraded the penthouse so i can have the best view it still didn't help on the top of everything hotel is located next to some kinda bar that plays live music which you can here loud and clear from your room. i booked this place for 4 night i had to check out after first night and moved to a different hotel so i ve been to costa rica 3 times take my word and do not stay at this hotel if you wanna experience wild costa rica
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Favorite hotel in Costa Rica

Posted Mar 25, 2017
Super friendly and helpful staff. Gabrielle at Karolas restaurant was awesome as was Aiden at the beach. Front desk staff answered all our questions and went above and beyond (laundry service, kids activity room, ride to the beach). Rooms were spacious and well appointed, breakfast was excellent, pool staff and view was amazing, especially at sunset. Great 2 for 1 happy hour at pool. Beach was a bit rocky, but nicest one outside of Manuel Antonio. Only a $10 cab ride to Manuel Antonio. Trails to beach were well cared for and fun way to get some hiking in. Monkeys, sloths, porcupines, and toucan you could see from pool area. We had a great stay - thank you Los altos!