Ratings based on 1,396 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

All great but the location

Posted Mar 21, 2018
The hotel is a great for relaxing by the pool or for people with a car. Sadly we misjudged the distance into town which meant we had to get Ubers everywhere and order a take away or two. But the bed and room were great. Well worth it.
4 out of 5
Recommended
for Everyone
by A verified traveler from westbury

Comfortable hotel away from the town Centre

Posted Mar 9, 2018
Very friendly staff, convenient shuttle service into town. Easy to book tours. Lovely pool and good breakfast choice.
3 out of 5
by A verified traveler from Sydney

Old hotel in process of renovation

Posted Feb 26, 2018
Pros: Large room, comfortable bed, staff tried hard to please us.
Cons: Stains on carpet, door very difficult to open, plumbing issues.
Location: It is a little bit out of town.
If you stay at Palm Royale you must insist on a room that has been renovated. The room we were allocated was terrible, we were moved to one that was acceptable with some minor issues. Best rooms seem to be reserved for coach tour members. The air conditioning is ancient but the noise does drown out the traffic noise from busy road where the hotel is built. The room balcony faced the busy road so we did not use it. We had stayed the previous 3 nights at Ramada, Port Douglas which is genuine 4 star and found it difficult to adjust to the 2 to 3 star Palm Royale.
Comment from Hotel Management
Mar 2, 2018 by Guest Relations Manager, Hotel Management
Dear Rick, Thank you for taking the time to review our property. Please note that our Resort is a self rated 4* hotel not a typical certified 4* hotel you are probably used to staying in. The tropical gardens and 2 lagoon pools definitely provide for a relaxing stay! We are also excited about our restoration project that will see the resort returned to it's former glory days.
2 out of 5
by A verified traveler from SA

Bad part of town

Posted Feb 14, 2018
Security questionable.!!?? No eating houses except one nearby.!
Comment from Hotel Management
Feb 15, 2018 by Guests Relations Manager, Hotel Management
Dear Peter, Thank you for taking the time to share your experience with us. We couldn’t agree with you more that our ideal location is away from the hustle and bustle but within walking distance to all the sights and sounds our beautiful city has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Lovely place to stay

Posted Feb 12, 2018
Hotel is a little way from the centre of cairns cbd but they have a bus that runs several times a day from the hotel into town. Staff are so friendly and helpful. Giving great advice on local history and places to see and the most cost effective way to do things. We were extremely happy with our stay
Comment from Hotel Management
Feb 15, 2018 by Guests Relations Manager, Hotel Management
Dear Kylie, Thank you so much for your kind review. We are lucky enough to be not so far of the action of Cairns Esplanade but still 'tucked away' enough to make it feel like the hidden gem that it is. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from queensland

It was lovely and very peaceful

Posted Feb 11, 2018
I loved everything about it. We will be back xx The pools are amazing, not one but 2 pools and a spa sitting above one of the pools. The shops are nice and close and town isn't far away.
Comment from Hotel Management
Feb 15, 2018 by Guests Relations Manager, Hotel Management
Dear Leanne, We are delighted you enjoyed your stay with us here at the Palm Royale. We look forward to welcoming you back again in the near future and hope you will enjoy the facilities and service of our Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from country victoria , Australia

Great place to stay and very affordable.

Posted Jan 20, 2018 on Wotif
This is my 4 visit. Very clean and comfortable rooms. The pools are very spacious especially the lap pool. Very affordable prices staff are great and eager to help.No complaints
Comment from Hotel Management
Feb 5, 2018 by Guest Relations Manager, Hotel Management
Dear Sooz, Thank you Its great to hear such wonderful feedback. We pride ourselves in being able to offer comfortable rooms and large swimming pools so you can enjoy your time away from home in comfort. We are delighted to hear you enjoyed your stay and look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Price Good Shuttle Service Clean Rooms

Posted Jan 19, 2018
Pros: Good Price Good Shuttle Service Clean Rooms
Location: Shopping Centre next to the hotel, fast food outlet next to the hotel. Shuttle bus takes you to town regularly so plenty of options :)
Good Price Good Shuttle Service Clean Rooms. Shopping Centre next to the hotel, fast food outlet next to the hotel. Shuttle bus takes you to town regularly so plenty of options :)
Comment from Hotel Management
Feb 5, 2018 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you Its great to hear such wonderful feedback. We pride ourselves in being able to offer larger than normal suites with all the amenities so you can enjoy your time away from home in comfort. We are delighted to hear you enjoyed your stay and look forward to welcoming you back again soon.
3 out of 5
by A verified traveler from Israel

Nice swimming pool but thats it

Posted Jan 19, 2018
The hotel is far away from the main atractions in cairns. It is also far away from the tourist area. There is a shuttle to town but it costs 5$ each way. You would expect a hotel so far away from every thing to at least have a free shuttle. The room was OK, no microwave or toster. No BBQ arround the hotel. Bathroom full of ants... The swimming pool at the hotel was great, bot I would not recommend it to my friends justbecause the swimming pool. Worst location that I could have picked in cairns!
Comment from Hotel Management
Feb 5, 2018 by Guest Relations Mananger, Hotel Management
Thank you for your review. Please do accept our sincere apologies that your experience was not up to our usual four star standards in quality accommodation that we very much pride ourselves on, rest assured your feedback is duly noted and will be shared with our team for review. As an older property, we definitely have our fair share of challenges! Fortunately we are in the early stages of a significant restoration project which we expect will resolve most of the issues that you experienced. Thanks for taking the time to share your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good Hotel near the Airport

Posted Jan 17, 2018 on Wotif
Pros: Great swimmimg pool
Cons: Need some refreshing. Facilities are outdated
Location: Slightly out of town but nearer to the airport
Good facilities, but slightly dated (old). Some refreshing would be good.
Comment from Hotel Management
Feb 5, 2018 by Guests Relations Manager, Hotel Management
Dear Jimmy, thank you for your feedback. As an older property, we definitely have our fair share of challenges! Fortunately we are in the early stages of a significant restoration project which we expect will resolve most of the issues that you experienced. Thanks for taking the time to share your comments.