Outdoor pool

Reviews of City Express by Marriott Manzanillo

3 out of 5
City Express by Marriott Manzanillo
Blvd. Miguel de la Madrid No. 1845, Fracc. Playa Azul. C.P., Manzanillo, COL

Reviews

8.2

Very Good

Rating 10 - Excellent. 310 out of 738 reviews" "
Rating 8 - Good. 265 out of 738 reviews" "
Rating 6 - Okay. 101 out of 738 reviews" "
Rating 4 - Poor. 36 out of 738 reviews" "
Rating 2 - Terrible. 26 out of 738 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walking distance.
Stayed 2 nights in Mar 2024
Response from Gerencia General on Mar 21, 2024
Muchas gracias por su visita Srta. Alma, nos dio mucho gusto recibirla en casa. La invitamos a volver en su próximo viaje al puerto de Manzanillo, sera un gusto darle nuevamente la bienvenida.

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 7 nights in Feb 2024
Response from Gerencia General on Mar 1, 2024
Muchas gracias por tomarse el tiempo para compartir sus comentarios, es un gusto saber que su estancia fue placentera, lo invitamos a volver, sera un gusto recibirlo en casa nuevamente.

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in very early, which helped because I was having surgery at the hospital, so my partner was able to come back to the room to wait for me.The windows don't open, which is the same for many hotels, but I prefer being able to sleep with open windows.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Hi Mr. David, we are glad that you enjoyed your stay with us at City Express by Marriott Manzanillo, we hope to see you soon again!

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENT FOR A SHORT TRAVEL
Stayed 1 night in Dec 2023
Response from Gerencia General on Dec 13, 2023
Muchas gracias por tomarse el tiempo de compartir sus comentarios Sr. Alejandro, nos da mucho gusto saber que su estancia fue agradable y que cumplimos con sus expectativas, por esta razón le invitamos a volver, sera un gusto recibirlo de nuevo.

6/10 Okay

Cesar

Response from Gerencia General on Feb 8, 2024
Muchas gracias por hospedarse con nosotros Sr. Cesar, fue un gusto recibirlo en casa, lo invitamos a volver pronto en su siguiente visita al puerto de Manzanillo, nos dara mucho gusto darle nuevamente la bienvenida.

6/10 Okay

Linda, Lake Barrington

Traveled with family
Disliked: Amenities, property conditions & facilities
Looks like its on the water when it has a vacant lot behind them. No beach access. Our first room had alot of mold on the ceilings. Also its not in a tourist area. We we were disappointed.
Stayed 7 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Muchas gracias Linda por hospedarte con nosotros, lamento mucho los inconvenientes encontrados, compartiremos con el área responsable estos comentarios para trabajar en ellos y evitar esto vuelva a suceder a como de lugar, esperamos poder verte de nuevo y puedas recibir el servicio que mereces, sera un gusto darte la bienvenida nuevamente.

8/10 Good

Analaura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good located, enough parking, good for the night.
Stayed 1 night in Nov 2023
Response from Gerente General on Dec 6, 2023
Muchas gracias Ana Laura por tomarte el tiempo de compartir tu experiencia, fue un gusto recibirte en casa y saber que disfrutaste tu estancia, por lo mismo te invitamos a volver pronto, sera un gusto recibirte de nuevo.

6/10 Okay

Martha Elia

Traveled with family and small children, Traveled with partner
Very old bed. I asked for an upgrade and I was told I had to pay for it.
Stayed 7 nights in Oct 2023
Response from Gerencia General on Nov 8, 2023
Muchas gracias por su visita Srta. Martha, le comento que estamos trabajando en temas de mantenimiento dentro del hotel, como cambio de equipos de Aire acondicionado, cambio de colchones, entre otros, por lo que le aseguro que notara una diferencia en su siguiente visita. Sera un gusto darle la bienvenida nuevamente.

8/10 Good

José

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 2 nights in Nov 2023
Response from Gerencia General on Nov 6, 2023
Muchas gracias por tomarte el tiempo de compartir tu experiencia José, es un gusto saber que disfrutaste tu estancia con nosotros, por lo mismo te invitamos a volver en tu próxima visita a Manzanillo, sera un gusto para todos darte la bienvenida nuevamente.

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 2 nights in Oct 2023
Response from Gerencia General on Oct 30, 2023
Muchas gracias Monica por compartirnos tu experiencia, es un gusto para todo el equipo saber que tu estancia fue placentera, por esta razón te invitamos a volver en tu próxima visita al Puerto de Manzanillo, nos dara mucho gusto darte la bienvenida nuevamente.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Gerencia General on Oct 30, 2023
Muchas gracias Karina por elegir hospedarte en City Express by Marriott Manzanillo, fue un gusto poder recibirte en casa. Compartiremos tus comentarios y valoración al equipo como una forma de reconocimiento por parte de quien mas importa, tu. Esperamos poder darte la bienvenida pronto nuevamente.

8/10 Good

John, Fayetteville

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from Gerencia General on Oct 19, 2023
Muchas gracias por hospedarte con nosotros John, fue un gusto poder recibirte en casa, esperamos muy pronto poder darte la bienvenida nuevamente.

2/10 Terrible

Rene, Laredo

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The internet doesn't work and the A/C spill water on the bed.
Response from General Manager on Oct 17, 2023
Dear Mr. Rene, I am very sorry for the inconvenience during your stay, the issue with the internet is due to an equipment update, on your next visit this will be resolved. We hope you can visit us again soon

8/10 Good

Luis Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good.
Stayed 2 nights in Aug 2023
Response from Gerencia General on Aug 28, 2023
Muchas gracias Luis por compartir tus comentarios, es un gusto saber que disfrutaste tu estancia, esperamos verte pronto de nuevo.

10/10 Excellent

Maria F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Gerencia General on Aug 1, 2023
Muchas gracias Maria por hospedarte con nosotros, fue un gusto tenerte en casa, esperamos verte pronto de nuevo.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is right next door to a great restaurant and mall
Stayed 1 night in Jun 2023
Response from Gerencia General on Jul 3, 2023
Hola Cesar, gracias por elegir City Express Manzanillo, es un gusto saber que disfrutaste tu estancia en el Hotel, te invitamos a volver pronto.

8/10 Good

Blanca

Stayed 2 nights in Apr 2023
Response from Gerencia General on Jun 6, 2023
Gracias por hospedarte con nosotros Blanca, es un gusto saber que tu estancia fue placentera, te invitamos a volver pronto.

10/10 Excellent

Esteban

Traveled with family
Liked: Cleanliness
Nice
Stayed 2 nights in Jan 2023
Response from Management on Mar 28, 2023
Dear Esteban:It was a pleasure to have you at home Hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gerencia on Apr 1, 2023
Estimado David:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto

2/10 Terrible

LORENA, Johor

Traveled with partner
Disliked: Cleanliness, staff & service
I didn’t like the service, durty bedsheets, bathroom
Stayed 1 night in Feb 2023
Response from GM on Mar 1, 2023
Dea Lorena:I appreciate your feedback about your recent stay with us.Wee are going to put special effort on itHope you can give us a second chance, and see you soon

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, will definitely stay again
Stayed 1 night in Feb 2023
Response from Gerente General on Feb 19, 2023
Estimada Fabiola:Agradecemos tus comentarios , ha sido un placer tenerte en casa Esperamos verte pronto

8/10 Good

Brandon

Stayed 1 night in Jan 2023
Response from Gerencia on Mar 6, 2023
Estimado Brandon:A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderleEsperamos verlo pronto

8/10 Good

Walter, CALGARY

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to beach and restaurants.
Stayed 1 night in Jan 2023
Response from Management on Jan 29, 2023
Dear Walter: We appreciate your comments Hope to see you soon!

8/10 Good

martin

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel , one of the girls at the counter was very nice , she gave us recommendations to where to go and where to eat , breakfast is good and the beds are comfortable.
Stayed 2 nights in Jan 2023
Response from GM on Jan 5, 2023
Dear Heather:We appreciate your feedback!Hope to see you soon!

8/10 Good

Carolina, Santa Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was quick. The bottle of wine amenity was not given at check in, I had to ask for it later on, staff could not find the amenity on the reservation details. They ended up giving the wine after I showed them the details on my reservation.
Stayed 1 night in Dec 2022
Response from GM on Dec 29, 2022
Dear Carolina:I appreciate the comments about your past stay with us, were are going to put special effort on the trainning process of the front desk staff so we can give you a better service on your next stay.Hope to see you soon

10/10 Excellent

ADOLFO, hialeah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Good location
Stayed 2 nights in Sep 2022
Response from Management on Sep 24, 2022
Dear Adolfo:We are glad you liked our property and serviceHope to see you soon

10/10 Excellent

Martha

Stayed 1 night in Sep 2022

4/10 Poor

Ana Mónica

Business traveler
Disliked: Staff & service, property conditions & facilities
I don´t feel people staffing this hotel are wanting to serve clients. I had problems with the front desk person who answered my questions like wanting me not to ask more. I also felt dissapointed as I was leaving the hotel early in the morning to the airport, the food was already served in the buffet area, but I could not grave anything, not even milk, because opening hour was at 7:00am. It was 6:51am!!! The lady was more worried that there where cameras surveiling than letting us grab some milk. VERY DISSAPOINTED!!!
Stayed 1 night in Aug 2022
Response from Roxana Hernandez on Aug 22, 2022
Dear Ana:I appreciate the time ypur spent at dharing us your past experience.I'm sorry your stay wasn't happy at all.We are going to put special effort on this issues to make your next stay as good as you deserve.Hope to see you soon!

8/10 Good

JUAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic hotel. Breakfast needs to offer more protein foods.
Stayed 1 night in Jul 2022
Response from Gerencia on Jul 15, 2022
Dear Juan: We appreciate your response about your past stay with us. we are going to put special effort on the comment you kindly told us l, to improce on your next stay. Hope to see you soon !

8/10 Good

JUAN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Would be nice to have a bigger tv.
Stayed 1 night in Jul 2022
Response from Gerencia on Jul 14, 2022
Estimado Juan: A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su más reciente experiencia, con gusto canalizaremos sus comentarios con el área correspondiente.

6/10 Okay

Carolina, Santa Ana

Stayed 1 night in Jul 2022

10/10 Excellent

Jorge

Stayed 2 nights in Jun 2022
Response from GERENCIA on Jun 21, 2022
Estimado Jorge: Agradecemos su favorable puntuación acerca de su reciente estancia con nosotros. Esperamos verlo pronto !

4/10 Poor

Kenneth

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is in a great location and central to eating and activities. The issue is that its so noisy outside with people blasting music all night in an abandoned lot. The restroom in all 4 rooms we had booked had a very strong foul odor like sewage that we had to ask the staff and they said its normal for it to smell that way. The last issue I had was that we requested late check out for all 4 rooms and the night person approved the check out until 3 pm. The morning staff called us at 1pm and said we had to get out, that we only had approval for 1 out of the 4 rooms. We discussed with the lady in the front that looked to be the manager and she said that she decided that one room was only allowed and that we can all share one room for late check out. Overall terrible customer service and experience.
Stayed 1 night in May 2022
Response from Gerencia on Jun 10, 2022
Dear Miss Kenneth: We appreciate your feedback about your past stay with us. We are going to put special effort on the customer service and manteinnance in rooms to make your next stay as good as you deserve. Hope to see you soon

10/10 Excellent

Jose, Chicago

Stayed 1 night in May 2022

8/10 Good

Raquel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff
Stayed 3 nights in Apr 2022
Response from Roxana Hernandez on Apr 19, 2022
Dear Raquel: I'm glad you liked our service and property. Hope to see you soon! Best regards

10/10 Excellent

Rafael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Roxana Hernandez on Apr 11, 2022
Estimado Rafael: A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderle Esperamos verlo pronto

10/10 Excellent

Katherine

Stayed 1 night in Apr 2022
Response from Gerencia on Apr 11, 2022
Estimada Katherine: A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderle Esperamos verla pronto

6/10 Okay

Ana

Traveled with family
Liked: Staff & service
Good Locations. The lobby of the hotel was dirty
Stayed 2 nights in Mar 2022
Response from GM on Mar 22, 2022
Dear Ana: We appreciate your feedback, we are going to put special effort on cleaning services Hope to see you soon !

8/10 Good

Lana

Traveled with partner
Liked: Staff & service
Location is great, next to a Shopping Mall and other grocery/shopping stores. Restaurants for great and reasonably priced meals. Located on the main street and not far from the Central Bus Station/Terminal. Good breakfast with freshly squeezed orange juice. Staff was very helpful and friendly. Did not like the small bedroom, nor shower. Uncomfortable bed, beddings and very worn towels. Maid mopped rooms with the same bucket of water and an ancient string mop.
Stayed 3 nights in Feb 2022
Response from Roxana Hernandez on Mar 2, 2022
Dear Lana: I appreiate your feedback about your past stay with us, we are going to put special effort on fixing this issues to make your next stay more comfortable. Hope to see you soon

10/10 Excellent

Gregorio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exelent location close to all business and restaurants, easy parking, super clean!! 👌✅👍
Stayed 1 night in Jan 2022
Response from GM on Jan 24, 2022
Thank Gregorio! We appreciate your feedback Hope to see you soon!

6/10 Okay

Carol, Santa Maria

Disliked: Property conditions & facilities
To just sleep in, it’s fine. But our toilet was leaking, when we got back from exploring there was a puddle, we called the front desk to ask them for towels to clean up and they didn’t care it was leaking. Just shrugged us off. All over the sink there were ants. Couldn’t leave any of our toiletries on the sink because they were all over our stuff.
Stayed 1 night in Dec 2021
Response from Roxana Hernández on Dec 30, 2021
Dear Carol: Thank you for your feedback, I'm really sorry you were unhappy on your past stay. We'll fix the issue about the toilet and service with the front desk. Hope to see you soon Best regards

8/10 Good

sal

Stayed 2 nights in Dec 2021

6/10 Okay

Osvaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
parking was good and facility was good
Stayed 3 nights in Nov 2021
Response from Roxana Hernandez on Nov 29, 2021
Dear Osvaldo: Thanks for you stay, we are glad you liked the service and our property See you soon !

6/10 Okay

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms do not have fridge and there was no ice at the hotel. It is a beach ( manzanillo, colima, mex )and weather is always warm.
Stayed 7 nights in Nov 2021
Response from GM on Nov 29, 2021
Dear Aida: Thank you for your comments, we already fixeed the ice machine for your next stay See you soon!

10/10 Excellent

LAURA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything okay
Stayed 3 nights in Oct 2021
Response from Roxana Hernández on Oct 29, 2021
Dear Laura: Thank you for your feedbakc, we are glad you liked the service Hope to see you soon!

6/10 Okay

salvador

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
bathroom has mold no hot water
Stayed 3 nights in Oct 2021
Response from Gerencia on Oct 26, 2021
Estimado Sr Salvador: A nombre de todo el staff que labora en esta institución le agradecemos por el tiempo tomado para compartirnos su más reciente experiencia. Lamento mucho el incidente que tuvo en nuestro hotel, con mucho gusto tomaremos en cuenta sus comentarios para mejorar esas áreas de oportunidad que tenemos Esperamos verlo pronto

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 5 nights in Sep 2021
Response from Roxana Hernández on Oct 5, 2021
Estimado Sr Juan: A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderle Esperamos verlo pronto

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Gerencia on Sep 15, 2021
Estimado Sr. Arturo: A nombre de todo el staff le agradecemos por tan favorable puntuación, ha sido un placer poder atenderle Esperamos verlo pronto

10/10 Excellent

Verified traveler

Business traveler
Highly recommended
Awesome hotel and great wifi. I worked comfortably from the hotel during my trip.
Stayed 3 nights in Aug 2021
Response from Roxana Hernández on Aug 7, 2021
Dear guest: We are glad you lieked the service and pur property on your last stay with us. Hope to see you soon ! GM