- Disliked: Room comfort
Not What We Expected at ALL
Upon arrival into our room, the temperature was 33 degrees Celsius (91.4 Fahrenheit). We turned the A/C unit on and set it to a cooler temp, but it only got down to 29C (84.2F). We notified the front desk, who let us know that it would be repaired during the day. Later that afternoon, we were assured that the problem would be fixed by 5:30pm. Upon our arrival back to the hotel after dinner, we were told that the problem would be fixed the NEXT day, as a part had to be ordered. We were then offered another room which we took, even though it was not direct oceanfront which our original room was. That was essentially move #1. Next day, we were told that the A/C was indeed fixed, and that we could move back into the original room. Essentially move #2. After several hours, the temperature was only down to 27C (80.6), so back to the front desk we went. We were told that they couldn't guarantee any cooler air, so back to the alternate room we went. At this point, three moves in three days. We ended up staying in the alternate room for the remainder of our stay. We inquired at the front desk that we felt inconvenienced, and thought a one night refund was in order. We were offered an additional night's stay, but were told that no money would be refunded. As we had other plans in place in another city in Mexico, we could not stay an extra night. The hotel overall was less than average, and I would not recommend it.