- Liked: Cleanliness, property conditions & facilities, room comfort
Improvise. Adapt. Overcome.
The room had all the cleanliness and comfort you'd expect from holiday inn, so no complaints there. By far the comfiest beds in all of Mexico. The problem for me is the location but moreso the lack of parking lot security. This is inarguably the bad part of town. There are no cameras, no fences. There is a gate but it is only monitored a few hours per day. The security guards are afraid of walking alone. The police came on our first night because someone was trying to break into a car and attacking people with a screwdriver. The bank they share a parking lot with has a history of robberies in the parking lot. I appreciate your dedication to consistency holiday inn, but you need to adapt to your environment. Other: Housekeeping kept forgetting to give us things like a bag for the ice bucket, more coffee, and almost refused to give us a 4th towel for our 4th guest. Outside smells like a sewer so the balcony is worthless (and only available on the second floor btw). The room is so hot you can't breathe when you first show up, because you have to put your key in for the air conditioning to turn on and it takes about an hour to cool the room. After that it's fine, just leave one of your keys in when you leave the room. We forgot our key twice and neither time did they ask to see ID, just asked us what room we're in and made a new key based on our word. Convenient, yes, but I'd rather see a dedication to protocol. The beans and eggs at breakfast are actually really good though.