Ratings based on 99 Verified Reviews

4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nuevo, Ca

Great Service

Posted Feb 12, 2017
After a Long flight, i had originally made a reservation at hotel victoria, the damm lady sold my reservation after it was already paid for no other hotels in the area would accomidate the 6 of us... the holiday inn manzanillo not only took us in but sent and extra bed, blankets, and sheets to our rooms... TOTAL LIFESAVER
Comment from Hotel Management
Feb 22, 2017 by ANafarrate, Hotel Management
Thank you for your nice comments. Will be a pleasure to attend you again in a future here in Holiday Inn Express Manzanillo.
1 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
Everything was good, but as soon I used the restroom my happiness end, toilet doesn't work I called to the lobby asking for help, They send me someone with a bucket and pump water that means I have to work on the problem.... TERRIBLE SERVICE.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for tour comments. We are so sorry about this experience. Thank you for let us know. Definitely that person made a serious error and I am very sorry for it. I ask a sincere apology and thank you again for letting us know. A.Nafarrate Gerencia General.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Gracias por sus recientes comentarios. Nos dará gusto volver a recibirle muy pronto.
5 out of 5
Recommended
for Everyone
by A verified traveler from solano

Posted Aug 1, 2016 on Orbitz
Was calm and conformity, also well knowledge any information I need
Comment from Hotel Management
by General Manager / Ale Nafarrate, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Port City

Posted May 17, 2016
Manzanillo is a port city at Mexico! The hotel is well located if you are going to be visiting the ports for q business meeting.
Comment from Hotel Management
May 17, 2016 by JUANMA, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. we value your feedback. We hope you will visit us again in the best hotel of the port of Manzanillo Sincerely, Juan Ramírez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2016
Pros: Very clean
Cons: The signs to guide you to the hotel are too small. Should be at least double the size
Location: There's a burger place you can call for room service....burgers are so good ...hotel has the phone #
Very nice hotel...small,but nice and very clean swimingpool.everything in the hotel is well maintaing..
Comment from Hotel Management
Mar 31, 2016 by juanma, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, we value your feedback. We hope you will visit us again son. Sincerely, Juan Manuel Ramírez Gerente General
5 out of 5
by Kenneth from Alberta, Canada

Great Staff

Posted Mar 31, 2016 on Hotels
Comfortable, despite many young families during Easter holiday, it was quiet at bed time. Bus stops close to front entrance. Ten minutes to downtown, five to ten minutes to Las Brisas beaches, restaurants, shopping malls on Blvd. Miguel de Madrid. Front desk Staff were very helpful, pleasant,fluent in English. Rooms were very clean and comfortable.
Comment from Hotel Management
Jun 4, 2016 by Dieter, Hotel Management
Dear Kenneth, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in, so we value your feedback. We hope you will visit us again in manzanillo. Sincerely, Juan Manuel Ramírez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday inn

Posted Mar 29, 2016
Very good customer service and services. Very clean and neat. not very close too beach view, but u do feel safe and secure.
Comment from Hotel Management
Mar 29, 2016 by Juanma, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. so we value your feedback. We hope you will visit us soon again in this beautiful port. Warmest Regards Juan Ramírez General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Business Manzanillo

Posted Mar 7, 2016
Pros: Business Hotel
Cons: Nothing
Location: Manzanillo has one of the busiest port in Mexico and beautiful beaches around.
I feel it is the best hotel business when you go to Manzanillo, is not on the beach but is well located in the port. Their breakfast is decent.
Comment from Hotel Management
Mar 8, 2016 by juan Ramirez, Hotel Management
Jorge,thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Juan Manuel ramirez General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast

Posted Mar 2, 2016
Breakfast is always served 30 minutes after schedule, I had to leave without eating because of it.
Comment from Hotel Management
Mar 3, 2016 by Juan Manuel Ramirez, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations about the time of the breakfast, We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Juan Manuel Ramírez General Manager