Exterior

Reviews of Holiday Inn Express Hotel & Suites Seaside-Convention Center, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 936 reviews" "
Rating 8 - Good. 231 out of 936 reviews" "
Rating 6 - Okay. 67 out of 936 reviews" "
Rating 4 - Poor. 34 out of 936 reviews" "
Rating 2 - Terrible. 35 out of 936 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, amenities
Very clean, everyone was nice and professional and very helpful
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 12, 2024
Thank you for your kind review!

10/10 Excellent

Jonai

Beautiful! Can’t wait to come back. Amazing breakfast and front desk people! Thank you all!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 4, 2024
Thank you for the kind review! We hope to see you again soon.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you so much for the kind review! We hope to see you again soon!

8/10 Good

Ashlee

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for the kind review! We hope to see you again soon.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and great stay
Stayed 1 night in Nov 2023
Response from Front Desk on Feb 16, 2024
Thank you for your kind review!

6/10 Okay

Aleksandr

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for your input. If there are ways we can serve you better in the future, please feel free to let us know. We hope to see you again soon!

6/10 Okay

Tatiana

Stayed 2 nights in Jan 2024
Response from Front Desk on Mar 22, 2024
Thank you for your input. If there are ways we can serve you better in the future, please feel free to let us know. We hope to see you again soon!

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big room!
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you for your kind review!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When the website says " view room" and at best what you can see is a very narrow gap between buildings....
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear William,It's disheartening to learn that you were disappointed with the view from your room, and we apologize for your frustration. In the future, please let our team know about any concerns you may have, as we are more than happy to assist. Though your entire stay wasn't flawless, we hope you'll give us another chance to provide you with a five-star experience.

8/10 Good

Catherine, Gresham

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 28, 2024
Thank you for your kind review! If we can serve you better in the future, please feel free to let us know how.

4/10 Poor

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
When my family and I went for New Year’s Eve night we booked through Expedia. When we booked it was said that it was a river view and had everything else we were looking for. Then we get there and the two receptionists were rude and talking to me and my partner like we were stupid when we were asking questions. Once we got to our room it wasn’t a river view so we went back down to figure it out and basically told us we couldn’t get one unless we canceled the reservation we made and did a new one and hope we’d get our money back even after she said their booking cancellation rules. So then after over an hour and a half of trying to figure it out with support and them not answering the calls the receptionists denied us being able to move rooms KNOWING they had them available but because I wouldn’t let her be disrespectful to us she didn’t like that and treated us poorly and being unprofessional.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Elizabeth,We're truly sorry to hear about your experience, as this is not a typical occurrence for us. First of all, please accept our sincere apologies that the level of service you received clearly fell below our standards. Rest assured that we will be speaking with our team to ensure this does not happen again in the future. Regarding your reservation, while the third-party site you used to book will be best equipped to assist you with questions about your reservation, we also invite you to reach out to us offline so that we can obtain more details about what occurred. Thank you for your patience and for bringing this matter to our attention.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the friendly, helpful staff. The breakfast was well prepared and much better than other hotels where we have stayed. The propery is clean, safe, and well maintained.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Richard,Thank you for visiting Holiday Inn Express-Seaside and for your fantastic review! We are pleased you enjoyed our helpful team, delicious breakfast, and clean facilities. It was a pleasure having you as a guest, and we would like to invite you back again anytime.

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 28, 2024
Thank you for your kind review!

8/10 Good

Samuel, Scappoose

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 25, 2023
Thank you so much. We appreciate your feedback, and we're glad you chose to stay with us, and we hope to welcome you back soon. If you have any suggestions for improvement, we'd love to hear them. Safe travels!

10/10 Excellent

Andrey, Hillsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only a few hundred feet away from restaurants/bars
Stayed 1 night in Dec 2023
Response from AGM on Dec 20, 2023
Thank you sincerely for your outstanding rating! We're thrilled to hear your positive experience. Your mention of enjoying the proximity to downtown restaurants and bars is wonderful feedback.

10/10 Excellent

Iwalani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, ambience, breakfast, amenities, location!! Clean rooms.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Iwalani,Thank you for your succinct yet wonderful review! We are thrilled we were able to exceed your expectations and look forward to welcoming you back to Holiday Inn Express – Seaside.

10/10 Excellent

Carmen

Stayed 2 nights in Dec 2023
Response from AGM on Dec 20, 2023
Thank you so much for your generous rating! We truly appreciate your positive feedback and are delighted to hear about positive experience.

10/10 Excellent

A W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from AGM on Dec 20, 2023
Thank you so much for your generous rating! We truly appreciate your positive feedback and are delighted to hear about positive experience.

10/10 Excellent

Steve, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine in this hotel
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 3, 2023
Thank you for your kind review! We hope to see you again soon.

10/10 Excellent

Cindy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the price! The room was very spacious and comfortable!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Cindy,There is nothing we like to hear more than a guest who had an awesome, comfortable time with us at Holiday Inn Express – Seaside. We thank you for choosing. We are delighted you enjoyed our awesome location and spacious accommodations, and we hope to have the honor of welcoming you back again soon.

10/10 Excellent

Ilona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everything was clean and good. I also enjoyed included breakfast and jacuzzi/pool time. Great place, would love to come back!
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you so much for your amazing review! We would love to see you again soon.

8/10 Good

Logan

Liked: Cleanliness, room comfort
Would stay again. Clean and affordable. Nice hot tub.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Thanks for your kind review. We hope to see you again soon!

10/10 Excellent

wei

Liked: Staff & service, property conditions & facilities
good
Stayed 3 nights in Nov 2023
Response from Front Desk on Nov 6, 2023
Thank you so much for your amazing review! It means so much to us. We hope to see you again!

8/10 Good

Jeffrey, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for your kind review!

8/10 Good

Timothy

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 11, 2023
Thank you for your kind review!

8/10 Good

Amanda

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for your kind review!

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
We are happy to hear that you enjoyed your experience at our hotel, and we hope to see you again soon!

8/10 Good

Celia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 7, 2023
We are glad to hear that you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 3, 2023
Thank you for your kind review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and the hot tub looks dirty. Needs to take a good care on hotel amenities
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear John, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. That said, your feedback will be shared with maintenance to ensure our high standards of cleanliness are being met. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

8/10 Good

Kathy L

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful! Breakfast was typical free breakfast, but nice and plentiful. Fitness room was nice. Modern facility and room was clean. Bathroom was largest of all hotels we stayed in on our vacation.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Kathy,Thank you for taking the time to share your feedback! We're glad our staff was courteous and you found our breakfast enjoyable. It's also great that you appreciated our fitness room and found our modern facilities. We hope you had a fantastic vacation and will choose to stay with us again at Holiday Inn Express – Seaside!

10/10 Excellent

Veng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff very friendly and helpful and the room very clean and big
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for your kind review! We hope to serve you again in the future.

10/10 Excellent

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for your kind review! We hope to serve you again in the future.

10/10 Excellent

Anita

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 26, 2023
Thank you for your kind review! We hope to serve you again in the future.

10/10 Excellent

Sean E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only a short walk from the beach area.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Sean,It was a pleasure to have you stay with us at Holiday Inn Express – Seaside while you were enjoying a beach getaway, and we are thrilled you were impressed. Thank you for sharing your kind review. We look forward to welcoming you back again for another memorable visit.

10/10 Excellent

DANIEL CHARLES

Stayed 4 nights in Sep 2023
Response from Front Desk on Oct 9, 2023
Thank you for your kind review!

2/10 Terrible

Oana Gabriela

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 19, 2023
I'm sorry that we did not meet your expectations. Thank you for your feedback.

8/10 Good

Shay

Stayed 3 nights in Aug 2023
Response from Front Desk on Oct 4, 2023
Thank you for your kind review!

10/10 Excellent

anatoliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 12, 2023
Thank you for the kind review!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 28, 2023
We are happy to hear that you enjoyed your experience at our hotel, and we hope to see you again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 11, 2023
Thank you for your kind review!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast,esp the cheese eggs.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 9, 2023
Thank you for visiting us at Holiday Inn Express - Seaside. It is fantastic to learn that you liked our delicious breakfast options, and we trust you had pleasant interactions with our friendly staff. Please come back and see us again soon.

10/10 Excellent

Vanassa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to shops and restaurants.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 5, 2023
We are happy to hear that you enjoyed your stay with us. Thank you so much for the feedback and we hope to see you again soon!!

10/10 Excellent

Alecia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 4, 2023
Thank you for your kind review!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 31, 2023
Thank you for the feedback. We are happy to know that you enjoyed you stay with us, and we hope to see you soon!

10/10 Excellent

Marichu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay as always.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 31, 2023
Thank you for the feedback. We are happy to know that you enjoyed you stay with us, and we hope to see you soon!

2/10 Terrible

Joe

Stayed 1 night in Aug 2023
Response from Front Desk on Aug 28, 2023
I apologize that we did not meet your expectations.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, especially the bedding!! Definitely felt clean & fresh. Would stay again.
Stayed 3 nights in Aug 2023
Response from Front Desk on Aug 21, 2023
Thank you for your kind review.

8/10 Good

Josh

Traveled with family and small children, Traveled with family
Liked: Amenities
Smooth and quick check in, helpful staff. Awesome spot. Would easily stay again. In fact extended this stay.
Stayed 1 night in Aug 2023
Response from Front desk on Aug 15, 2023
We are glad to hear that you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 15, 2023
Thank you for the kind review!