“I booked a stay to recover from a knee surgery. We intentionally booked an extra night the day before to swim in the pool since I couldn’t swim after surgery. At no time during booking or check in that the pool is being used all day by the British Swim School. We walked in no one acknowledged us or welcomed us addressed us. The entire middle of the pool was occupied so we got in the deep end and had a tiny strip to swim. Fine we went alone with it. The child was very well behaved. However 6……
“I was thrown off by the pictures online versus in person. Most of the time, staff members were not at the front, on their phones, or just hanging outside the building, which made it difficult to get help. I was staying for 3 days, and the entire time, my door wouldn't lock, even after it was shut. All it took to open was a light push, which made me uneasy about leaving personal items in the room while attending to business. The cart in the lobby that was meant to help bring in personal items was……