Ratings based on 301 Verified Reviews

2.9 out of 5
47% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from FL

Could have been worse..

Posted Aug 24, 2017
Pros: Location
Cons: Cleanliness, maid services?
Location: It was next to the high way and had a McDonalds close by (which was a plus because the breakfast was only coffee and a granola bar).
The location was nice, but there was a few things I did not like. First off the cleanliness of the bathroom wasn't that great. We found a few long black hairs in our tub (neither my husband or I have long black hair). We stayed 3 nights and were not allowed any maid services. We had to go downstairs and ask for clean towels and they told us we had to bring our dirty towels downstairs to trade for clean ones.. Making the bed myself was ok..but not something I wanted to do on vacation either. Other then that it was ok..but I prefer staying somewhere where I know they can tidy up some and bring us fresh towels. The smell on our floor was AWFUL. I had our family come and visit us for a little while and they were disgusted.. all of my clothes still smell like the smoke and/or mold our room smelled like. I do not think we will be staying here again.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Jess, thank you for taking the time to give us your constructive comments. Please accept my sincere apology that we fell short of your expectations in regard to the cleanliness of the room. I have discussed your comments with my housekeeping staff to make sure that this does not happen again. We regret the inconvenience it caused. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler from Minneapolis

Posted Aug 23, 2017
My phone was stolen by a guest who was obviously high as a kite on drugs... outside there were day workers hanging around, folks looking to score drugs, the night staff was dressed in sweatpants, a tshirt, and slippers... just a gross, unsettling feeling being at this hotel.
Comment from Hotel Management
Sep 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
1 out of 5
by A verified traveler

Gross!!

Posted Jul 17, 2017
Pros: Nothing!
Cons: Everything, staff was VERY unprofesinal
We did not stay too GROSS! They did not even have the correct room for us.
Comment from Hotel Management
Jul 20, 2017 by General Manager , Hotel Management
We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Illinois

Worst Experience in years of Travel

Posted Jun 26, 2017
Hotel is a motel and a poorly ran place.The room reserved was a queen bed.I'm 6'6" tall and told on arrival they were sold out all I could have was a DOUBLE bed,yikes.The point of a reservation is to acquire what you need,not take what they have left over in there best interest.The walk in desk clerk was rude and basically told me to take it or leave it she was sold out and that's it.I stay some where close to 30 nights a year for business in hotels,this place is the pits.I'm sorry to say but the hotel isn't clean,the room furniture looks like it's 20 years old based on condition.When I arrived there were dirty laundry laying in hallway next to my door,OK those will be gone soon I hope.Nope left next morning and still laying there,smell was not pleasant.I went downstairs to check out,no body around,no bill to collect,no one to talk to about the stay and laundry in hallway.This was 8am,not what I expected or will I stay here ever again.
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Thank you for your stay and for sharing your experience. We appreciate you taking the time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you again in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

For a night it's OK

Posted Jun 13, 2017 on Hotels
It worked. Clean sheets, hot water for tea.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
Thank you for your review. We are pleased to know your overall stay was good and that you liked your clean room. We hope to have another opportunity in the future to earn your high rating. Sincerely, General Manager
1 out of 5
by William

Found out the Extened Stays overbook their rooms.

Posted Jun 12, 2017 on Hotels
What an interesting two days. First night got in late and almost didn't get a room, was told the next late reservation wasn't going to get a room, was glad it wasn't me! Didn't get the original room I had reserved, instead got a double handicap room. Then the next morning I talked to the front desk and they didn't have anyone listed in my room. Got that fixed. Then when I got back later that night and went into the room, found it has not been cleaned. Then next morning we had a big rain storm and found the window was slightly open and rain came in and got a bunch of stuff wet. (I never did open the window in the first place). Over all the room itself was nice and newly updated, bed was new and fairly comfortable.
Comment from Hotel Management
Jun 15, 2017 by Manager, Hotel Management
William, thank you for your review. We sincerely apologize if our housekeeping service was not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this to you at a minimal fee. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, General Manager
1 out of 5
by Courtney

Posted Jun 8, 2017 on Hotels
It smells. There was no breakfast as advertised. There were loud noises and it was hard to sleep. Noises in the hallway from other guests and with the pipes or refrigerator.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We are sorry your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. Your concerns in regard will shared with the respective teams in an effort to improve our service and facilities. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
1 out of 5
by Tyler

Terrible

Posted Jun 8, 2017 on Hotels
It was miserable. The only way I could stand to be in the room was to plug my nose the whole time.
Comment from Hotel Management
Jun 10, 2017 by Manager, Hotel Management
Tyler, thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
1 out of 5
by Jen

This hotel's bedding was disgusting

Posted May 18, 2017 on Hotels
I found out once I arrived late and had started unpacking that the bedding had hair on it and stains on the bedding comforter. I was grossed out- I ended up laying towels on the bedding and not removing any of my items out of my suitcase. I left right away in the morning.
Comment from Hotel Management
May 21, 2017 by Manager, Hotel Management
Jen, it was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, General Manager
2 out of 5
by John

Posted Apr 27, 2017 on Hotels
The building was dirty and it smelled.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
John, thank you for sharing feedback. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret for the inconvenience caused. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager