Ratings based on 433 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

newer, clean hotel in NW suburbs

Posted Jun 21, 2018
Hotel is in good shape; rooms and bathroom updated and clean. Free Breakfast was above average - good coffee, eggs, etc. TV and internet worked well. Close to corporations and lots of restaurant choices in Arbor Lakes development. Quiet, safe.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2018
Had better breakfasts at other hotels. Nice room & staff.
Comment from Hotel Management
Jun 19, 2018 by Lindsey L, Hotel Management
Thank you for sharing your feedback with us - is there anything in particular we can be doing to improve the breakfast experience? Feel free to let us know! We are glad that you enjoyed our guest rooms and staff! Please come see us again :)
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2018
4 out of 5
by A verified traveler

Posted May 30, 2018
It was great after we had to change rooms because the one they gave us was not cleaned but the other was and they were very accommodating to us
Comment from Hotel Management
Jun 5, 2018 by Lindsey L, Hotel Management
We are so sorry that your first room was not ready for you as it should have been but are glad to hear that we were able to get you into another room promptly and that our team was accommodating to you! Please come see us again!
4 out of 5
by A verified traveler

Posted May 30, 2018
Hotel was fine, but the stocking in the room was deficient (ran out of toilet paper both days I stayed).
Comment from Hotel Management
Jun 5, 2018 by Lindsey L, Hotel Management
Thank you for providing your feedback - I will let our head of housekeeping know about the shortage of toilet paper to ensure our team members are stocking the rooms more efficiently. Thank you for bringing this to our attention! We hope you otherwise had a comfortable and satisfactory stay with us and hope to see you again soon!
5 out of 5
by A verified traveler

Posted May 30, 2018
A little freeway traffic noise, but drowned that out with the AC fan set to constantly on...
Comment from Hotel Management
Jun 5, 2018 by Lindsey L, Hotel Management
Sorry to hear that you had to deal with traffic noise but am glad the AC was able to counteract that. Thank you for your feedback, we hope you otherwise had a comfortable and satisfactory stay with us. Thank you for the high score! We hope you'll come back to see us again soon!
4 out of 5
by A verified traveler

Posted May 25, 2018
Comment from Hotel Management
Jun 5, 2018 by Lindsey L, Hotel Management
Thank you for your review! We hope you had a comfortable and satisfactory stay with us and that you'll come back again soon! :)
5 out of 5
by A verified traveler

Posted May 19, 2018
Comment from Hotel Management
May 26, 2018 by Lindsey L, Hotel Management
Thank you for the perfect score! We are pleased that you enjoyed your stay! Come back and see us again! :)
5 out of 5
by A verified traveler

Posted May 12, 2018
Comment from Hotel Management
May 13, 2018 by Lindsey L, Hotel Management
Thank you for the 5 star review! Making you happy makes us happy! Come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2018
Pros: Very clean rooms and friendly staff.
Staff was very accommodating and the hotel is kept up to date.
Comment from Hotel Management
Apr 4, 2018 by Lindsey L, Hotel Management
Thank you so much for your kind review! We appreciate you staying with us and hope you will come back to see us again soon! Take care!