Ratings based on 923 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from iowa

great people

Posted Sep 12, 2017
Pros: I love this hotel and the people who work there. They are amazing, especially the person checking you in late at night. Great place.
Location: Denny's right next door for breakfast.
Always a pleasure to stay here. Clean, professional, easy check in and out.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Irishgal, thanks so much for reviewing your stay at LivINN Maplewood. It’s a pleasure knowing you loved all the aspects of your stay and we were able to exceed your expectations. We hope to see you again soon. Malissa Gjerdahl, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Sep 8, 2017
It was a okay visit would recommend for others such as family and friends.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Morris, thank you for being our guest. We are glad you had a pleasant stay and that you were satisfied with all that we have to offer. We appreciate your recommendation and hope to have the honor of hosting you again soon. Malissa Gjerdahl, General Manager
3 out of 5
by A verified traveler from NYC

Posted Sep 4, 2017
Pros: good location off freeway, nice staff, very helpful.
Cons: let me know when the Under Construction sign is lifted.
hotel under re construction. Bulldozers all over. None or poor out side signage. Hard to find from road.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Auxil, thanks for sharing your experience of your stay with us. We're sorry for the inconvenience you had due to the ongoing renovation work. We want our guests to enjoy the best of service and facilities that we can offer and therefore, it is important that we keep updating ourselves time to time. On a positive note, we're glad you at a great time at our convenient location and that you loved the friendly service provided by our team. We value your feedback and hope you will visit with us again soon. Malissa Gjerdahl, General Manager
1 out of 5
by A verified traveler from Maplewood, MN

COMPLETELY RUDE STAFF

Posted Sep 1, 2017
There were two women who work there, a taller blonde and a shorter brunette and I cannot BELIEVE how outlandishly rude they were. They were posturing me when I asked to talk speak with a manager and told me their wasn't anyone else there I could speak to. They cut me off when I would try to speak, and were condescending and sarcastic to me. You would think I was being bullied by the mean girls in high school because that's definitely how they were acting. Worst experience ever.
Comment from Hotel Management
Sep 4, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Good place to stay

Posted Aug 31, 2017
Pros: Friendly, clean, safe, quiet.
Cons: No complaints
Location: Denny's across the parking lot was very convenient
Was convenient to the highway to get to downtown or MSP airport.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Thank you for the great review. We are so glad that our location was perfect for your needs. We're very fortunate to be located right off I-94. And although there are several restaurants nearby, we agree that having Denny's right next door is very convenient. We appreciate that you posted feedback about your stay so that future guests can discover what makes the LivINN Maplewood an excellent choice. We look forward to your next stay. Malissa Gjerdahl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkville, Il.

Nice place, convenient to St. Paul/Miinneapolis.

Posted Aug 31, 2017
There is some construction going on at the far end of the hotel but overall its real nice place to spend a night or two.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Mark, it was a pleasure having you as our guest at the LivINN Maplewood. We are delighted to know you were impressed with most aspects of our hotel, especially with our convenient location. We look forward to being of your service again whenever your plan brings you our way! Malissa Gjerdahl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wichita

Nice hotel across from lake.

Posted Aug 31, 2017
Pros: Location, price and cleanliness.
Nice hotel, missing some refinements. A towel bar and hook on the back of the bathroom door would have been a nice addition. Bed pillows were very large, a smaller choice would have been nice. Clean,remodeled nice staff. Next door to Denny's and 22 minutes from MSP airport.
Comment from Hotel Management
Aug 31, 2017 by General Manager , Hotel Management
Kevoman, thank you for sharing your nice review of the LivINN Maplewood. We are glad to know you were impressed not only with our convenient location and the great value, but also with the courteous service provided by our associates. I have also made a note of your suggestions. We hope to welcome you again whenever your travels bring you back here. Malissa Gjerdahl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Three day stay at Liv Inn

Posted Aug 31, 2017
Pros: It was near to where I had to go .
Cons: The staff should have a resource or reference book with places of worship. This would have been a great help to me since there was no telephone book.
Location: N/A
Did not expect the person at the counter, when I arrived to be folding laundry. Towels were changed even with my not putting them on the floor.
Comment from Hotel Management
Sep 2, 2017 by General Manager, Hotel Management
Thank you for staying at LivINN Hotel Maplewood. We're pleased to know our service and facilities were to your satisfaction. We value your suggestion and look forward to having you back with us soon. Malissa Gjerdahl, General Manager
1 out of 5
by A verified traveler from waupaca wi

Posted Aug 30, 2017
Toilet didn't work-had to use plunger EVERY time! We were told no maintenance on weekends- No parking spaces available
Comment from Hotel Management
Sep 1, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We are sorry that you experienced maintenance issues in your bathroom and that we did not handle the situation to your satisfaction. We will be reviewing your concerns with our maintenance supervisor to ensure a better outcome going forward. Additionally, we are sorry for the inconvenience you experienced with the lack of parking spaces when you arrived. We try to accommodate all of our guests to the best of our abilities, so we're sorry that you encountered this frustration during your visit. Please alert our front desk on your next visit and we will be happy to assist you with this situation. Thank you again for your feedback, and we hope you will give us another chance to make a better impression in the future. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Please double check room

Posted Aug 30, 2017
Besides a dirty tub and not a great vacuum cleaning I liked my stay -
Comment from Hotel Management
Aug 30, 2017 by General Manager, Hotel Management
Thank you for staying at the LivINN Maplewood. We are glad your overall visit was a pleasant one. Your feedback in regard to the cleanliness of your room has been shared with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Malissa Gjerdahl, General Manager