Ratings based on 839 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Great value

Posted Feb 26, 2017
Pros: Price, location, modern place.
Cons: Cleanliness could be better and the pillows, they were horrible.
Location: Its located in Saint Paul, but in a 15 min drive you could be at downtown Minneapolis.
Hotel is very inexpensive for what it offers. The bed is really comfortable and the hotel facility looks nice and modern. The lady that checked me in wasn't helpful, but, on the other hand, the one that checked me out was great. Its located in Saint Paul, but in a 15 min drive you could be at downtown Minneapolis. Also close to an Interestadual, so there's easy and quick access to Minneapolis airport, Mall of America, Twin Cities Outlet and you can even easily cross the border to Wisconsin. For the price that I paid I couldn't get anything better, its the second time we stay there already, and I'll be definitely back if prices are still good.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for returning to the LivINN Maplewood. We appreciate you highlighting the location of our hotel in your review and are glad you felt we offered a great value for the price paid. Thank you for sharing your observations as it will help us step up our game. We look forward to your next stay. Malissa Gjerdahl General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Decent accommodations for the price.

Posted Feb 25, 2017
Nothing special. The place doesn't feel as clean as other hotels. Again, it's decent enough to to crash a couple of nights.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to evaluate our hotel. We are happy you were comfortable here and our pricing was to your satisfaction. We appreciate your feedback regarding the area where we can improve. Thanks again, we hope to see you again soon. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Midwest

Excellent

Posted Feb 13, 2017
Pros: Price, Cleanliness, Location, Friendly Staff
For this price range through double this price range I've never stayed in a nicer hotel. It was exceptionally clean. The furniture was nicer and plusher than average. The overall floor plan was roomier than most. TV screen was nicer size than I've been used to in other hotels for the price. The staff were very nice. They didn't serve any form of breakfast but a Denny's is immediately next door. Access to the place is nicely located just off the interstate and right on a small lake. So far it's my best hotel experience ever for the money. If you're looking to keep it simple and don't care about a pool or continental breakfast you would be hard pressed to find a nicer more economical hotel to stay at than this one. I actually stayed for 2 consecutive nights and left feeling like I found the needle in the proverbial haystack for a economical but comfortable hotel to stay at.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
We appreciate your five star endorsement! It is absolutely wonderful to read you felt we are a great value for money and how much you appreciated our spotless accommodations and in-room amenities. Our goal is to provide you with the most comfortable stay at affordable rates, so it’s especially nice to know that we exceeded your expectations in this regard. Thank you also for your nice comments about our convenient location and friendly staff. We look forward to your next stay at LivINN Maplewood. Malissa Gjerdahl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sparta, WI

Will return in the Spring

Posted Feb 12, 2017
Pros: Towels were awesome
Cons: Bathroom renovations completed.
Location: Close to Denny's restaurant.
Very nice room with the exception of the bathroom (which is okay, but dated). The hotel is updating bathrooms and this is supposed to be completed by Spring (2017). Then, this will be a first-rate stay in every respect. Even now it's good. Great water pressure, good toiletries, very nice towels. I was nicely surprised when I returned to my room for the second night's stay and found that it had been serviced despite me having a Do Not Disturb sign on the door until well past Noon. Most hotels would not have serviced the room that late in the day. The room is quite comfortable and room temperature is managed by a wall mounted thermostat, not the usual window unit that is either too hot or too cold. Lots of outlets and USB ports for charging devices. WiFi works okay. I would stay here again, for sure after the renovations are completed. Next door to a Denny's which served a decent breakfast. The hotel has a few items in the morning for their Dash and Go, no actual breakfast is served.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Gary, thank you for being our guest at the LivINN Maplewood and sharing your review with other travelers. We are glad you enjoyed your clean, well-equipped room, and that our location was convenient for your visit. We also appreciate your observations and look forward to welcoming you back to our updated hotel! Malissa Gjerdahl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Nice Hotel! Only complaint is the toilet plumbing was SO loud. I know they're currently remodeling the bathrooms, so maybe I stayed in a room pre- remodel. Would stay again.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at the LivINN Maplewood and for sharing your review. We are pleased you had a great stay and loved our well-kept property. However, we are sorry if any inconvenience caused during your visit. Thanks again, we look forward to welcoming you back soon. Malissa Gjerdahl, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice, quiet and convenient to our destination next

Posted Feb 1, 2017
We only needed a room for the evening. room was clean, lobby was clean and hotel staff was friendly. Hotel is not upscale - its a journeyman hotel for business person on the go.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at the LivINN Maplewood and sharing your review with other travelers. We are pleased to read that you liked our friendly associates, convenient location which was perfect for your needs and your well-appointed room as well. It was a pleasure to have you as our guest, and we hope to see you again soon. Malissa Gjerdahl, General Manager
2 out of 5
by A verified traveler from uk

Basic and very tired

Posted Jan 28, 2017
Has signs of some renovation underway...but seriously needs it!
Comment from Hotel Management
Jan 29, 2017 by GM, Hotel Management
Thank you for being our guest and for taking time to review you recent stay. I am sorry that you had to endure the dust, noise and mess associated with our renovations during your stay. We are very excited about this project and would love for you to come back to see the final results. Thank you again for your kind words and recommendation. We look forward to your next visit.
2 out of 5
by A verified traveler from minnesota

un nice general manager

Posted Jan 27, 2017
Pros: the room was comfortable clean and nice
Cons: guess relations
Location: not much of anything to do
the over all staff was nice and understanding, helpful but the General manager took it as her personal job to tell me that i could not get refills on breakfast and i was embarrassed because i was getting food for my self and my husband. I watched all of the guest at breakfast time get more food and more food and take back food to their rooms and we were the only one of color there so we felt it was race based upon how we were addressed.
Comment from Hotel Management
Jan 31, 2017 by Manager , Hotel Management
Thank you for taking the time to share your feedback. On behalf of our entire staff, I sincerely apologize for the service and housekeeping issues you experienced. Based on your comments, I will be taking action to make sure that we are more consistent in providing the level of service you expect and deserve. I hope that you will consider giving us another chance so that we can restore your confidence in our hotel. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2017
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Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you so much for the five-star rating of the LivINN Maplewood. We are glad you were impressed with our location, service and facilities. It was a pleasure to have you as our guest, and we hope to see you again soon. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MN

Great Room!

Posted Jan 23, 2017
Pros: Everything!
My room had a large King size bed and plenty of space for sitting with 2 easy chairs and a desk area with chair. The hotel is very easy to access, just off a major highway route through St. Paul. It also was only 10 minutes from the function I was attending. The room was very clean and quiet! This was my second stay and I will definitely stay there again.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Ken, thanks for being loyal to our hotel and choosing the LivINN Maplewood. We are delighted to know you had an excellent stay and were impressed with your clean and comfortable room along with a great location which was perfect for your needs. Thanks again for being our guest, we look forward to your next visit to Maplewood. Malissa Gjerdahl, General Manager