Ratings based on 187 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Love it

Posted Jan 13, 2017
Always a good stay never any problems. Everything is always good except for this part the won't you to write to much shit in this section to give a review.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Thank you for choosing the LivINN Maplewood once again and for the wonderful remarks provided. I am absolutely delighted to see that we were able to impress you with our service and facilities once more. We look forward to having you stay with us the next time your travels bring you to St. Paul. Thanks for your loyalty! Malissa Gjerdahl General Manager
3 out of 5
by A verified traveler

Need to update bathrooms

Posted Dec 27, 2016
Pros: The only "nice" thing about our room was the maple furnishings. Lobby was nice.
Cons: Everything but the maple furnishings.
Location: We Ubered to the event we were going to and left right away the next morning. Didn't do anything nearby.
My "Disappointing" rating was due to the bathrooms. In serious need of updating. Neither of us bathed during out stay due to the grossness of it. Thank goodness we only stayed one night. Other than that, the next disappointing thing was the bed. You could feel every spring.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for staying with us and for sharing your comments. Your feedback is invaluable and provides the opportunity to address areas where we can improve. We are very sorry that your experience was less than satisfactory but ensure you that we will use this information to help us achieve our goal of being the most comfortable hotel in the St. Paul area. We hope that you will give us another chance to prove it to you on a future stay. Malissa Gjerdahl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chippewa Falls, WI

Best motel stay I have had

Posted Dec 24, 2016
Pros: Beds and staff. Best price
Cons: Have a swimming pool
Best beds and comfort. Very relaxing and warm. I have not found another motel. Not that I travel much but so warm and relaxing
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the LivINN Maplewood and for sharing your review. We are absolutely delighted to read how much you enjoyed your stay with us and had a great night’s sleep on the comfortable bed. It’s also a pleasure knowing you loved the service provided by our staff and the facilities we offer. We hope to have you stay with us again the next time your travels bring you to St. Paul. Malissa Gjerdahl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Des Moines

Nice Hotel. One thing to upgrade.

Posted Dec 12, 2016
Pros: great rooms, Lovely staff and great potential for scenery, though not when 6 inches of snow is on the ground.
Cons: There could be more of a selection on breakfast, even something like cereal and milk.
Location: Mall of America was 15 minutes away, Minnesota Wild was 10 minutes, lake right outside.
The room I stayed in was great, the staff was delightful. The only problem that I had was that breakfast was coffee some pre-packaged food and that was it. Not even cereal. But Everything else about the hotel was great and I would love to go there in the summer time to see the lake unfrozen.
Comment from Hotel Management
Dec 13, 2016 by General Manager , Hotel Management
Thank you for reviewing your visit to the LivINN Maplewood. We are delighted to read how much you loved your room and appreciated the service our staff delivered. We value your feedback about our breakfast selections and look forward to seeing you again. Malissa Gjerdahl, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice location and nice hotel

Posted Dec 10, 2016
I don't have words to describe is just wonderful hotel nice and peaceful
Comment from Hotel Management
Dec 11, 2016 by General Manager, Hotel Management
Thank you for writing such a lovely review about your stay at the LivINN Maplewood. I was absolutely delighted to read how much you enjoyed your stay with us and that you loved our peaceful location overlooking Tanners Lake and conveniently close to downtown St. Paul. It was a pleasure to have you as our guest and we hope to see you again soon. Malissa Gjerdahl,  General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, we loved the location

Posted Dec 8, 2016
Room was clean and nice. Staff was excellent. Very convenient to the Ecelenergy center
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Terri, thanks for choosing to stay at the LivINN Maplewood and for sharing your review with other travelers. I was absolutely delighted to read how much you enjoyed your stay, especially our convenient location close to several restaurants, shops, and attractions of the city. I will be sure to share your wonderful comments with our staff. We hope that you will stay with us again the next time that you visit St. Paul. See you soon! Malissa Gjerdahl  General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
The bathrooms could be a little cleaner. Walked in and saw the toilet was clogged.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your review. I apologize for the service issues you encountered during your stay. I am working with our housekeeping team to see where we failed and to ensure that it does not happen again. We are committed to providing you the best accommodations and service. I sincerely hope that you will give us another chance to prove it to you on a future stay. Malissa Gjerdahl General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

disappointed

Posted Nov 20, 2016
I accidently left my orthopedic neck pillow behind. When I called I was told housekeeping would call and they never did so I called again and was told the same thing again. No one has ever called me back
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your pillow. Let me assure you that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Let me assure you that we are doing everything in our capacity to investigate this matter and resolve it as soon as possible. We appreciate your business. Malissa Gjerdahl, General Manager
1 out of 5
by A verified traveler from Iowa

Never ending problems with the rooms.

Posted Nov 13, 2016
Pros: Staff was very friendly and had maintanence fix the problems immediately.
Cons: Very old and yucky looking. Each room I stayed in needed repairs.
Location: Lakeside. Maplewood Mall & Mall of America. Downtown St. Paul.
First I had to endure a non-handicap room because the staff on the phone assured me the bathroom would be big enough. Not true. I was finally transferred to a handicap room, but the bathtub was clogged and the 1 mirror in the whole room was too high for me to see myself. The previous room had trouble with the lights.
Comment from Hotel Management
Nov 16, 2016 by Manager , Hotel Management
Thank you for taking the time to share your feedback. On behalf of our entire staff, I sincerely apologize for the service and housekeeping issues you experienced. Based on your comments, I will be taking action to make sure that we are more consistent in providing the level of service you expect and deserve. I hope that you will consider giving us another chance so that we can restore your confidence in our hotel. Malissa Gjerdahl General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

best weekend stay I have had. wish it had a pool

Posted Nov 8, 2016
Location: Denny's next door. easy on and off freeway
Great place comfortable. Best weekend stay I have had. Room great staff excellant
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for the great feedback. We are so glad that our location close to the freeway and Denny's right next door was very convenient for your needs. I appreciate your nice comments about our associates as well as your room. Thanks for being our guest at LivINN Maplewood, and we hope to welcome you back soon! Malissa Gjerdahl General Manager