Definitely not a recommended hotel
Posted Jan 15, 2016
Started our trip with a not ready for check in room despite we arrived at 4.30 pm!!, very rude and non-polite stuff, tried to ask a question to one of the waitress so I started by saying Hi and the answer we got is "WHAT DO YOU WANT"!!! the beach stuff is a very rude and are not able to communicate properly in English. The main beach was booked for a gays marriage party without any notifications despite travelling with a three young kids, a big sign was put there with the 2 men names and the kids read it and started querying what this means??. Very non responsive and inexperienced management. Many safety issues such as exposed electrical cables on wet floor next to the swimming pools. Best-control is terrible and we had lizard entered our room from under the main door and had to call the reception 5 times to get an answer to request help to get rid of it!!. The location is not suitable for anyone wants to visit the actual city and enjoy local restaurants and/or other attractions without the need for ridding a boat for approx 10 minutes (you need to pay for it) and then a taxi for approx 30 minutes to the nearest shopping point. Most of the guests are in large groups with a "all inclusive" deals which explains the rude attitude of the stuff and definitely not all recommended for an individual families which are expecting warm and welcoming attitude which you find in most of other people in Thailand.