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Reviews of The Matola Hotel

3 out of 5
The Matola Hotel
Estrada Nacional N2, Cidade De Matola, Matola, Maputo

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 39 reviews" "
Rating 8 - Good. 16 out of 39 reviews" "
Rating 6 - Okay. 13 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

JACQUES

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people are friendly at the property. Areas surrounding the property are not at a good living standard
Stayed 1 night in Mar 2022

8/10 Good

leon

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Chris

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is a hidden gem when you actually consider where in the world it is. Very safe and plenty of security The staff are all very pleasant and helpful. breakfast was fresh everyday (but sometimes a bit cold) plenty of choice, the food in the restaurant was surprisingly very very good, excellent steaks and pizza sandy the porter was a very nice helpful guy as was Wilker the operations manager who sorted out a hire car for me, translated the hire agreement as i do not speak Portuguese - very helpful man.Pool area was nice and clean with a nice outside bar. i will have no hesitations in staying at this hotel again and would highly recommend it.
Stayed 8 nights in Oct 2019
Response from GM on Oct 23, 2019
Dear Mr.Gareth "Wow "thank you so much fir taking the time to share your kind comments,That 'll put a smile on our face for the rest of the day.it was a plasure to have youi , the staff and i are so happy we could make your stay so wondeffull .once again thanks alot . hope to see you soon .

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

fortunate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from TMH on May 23, 2019
Want a 5 star stay paying for 3? come to THE MATOLA HOTEL...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from The Matola Hotel on May 23, 2019
Want a 5 star stay paying for 3? come to THE MATOLA HOTEL

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel, location is very good and safe. Rooms were very clean and staff was very cooperative. The breakfast was amazing.
Stayed 9 nights in Dec 2018
Response from The Matola Hotela on Dec 28, 2018
Thank You for choosing us..

8/10 Good

Kenneth

Liked: Cleanliness, room comfort
Business trip to Matola -
I stayed at the Matola Hotel for 4 days on a business trip. The hotel was clean and my room was valeted daily. Staff were friendly and helpful. The internet was very poor for the first 2 days of my stay, with multiple problems logging in which varied between being given the wrong log-in details, to the internet not actually working...not very good for business people. It did improve on my final 36 hours at the hotel. Breakfast was adequate with a mix of hot and continental choices. I had dinner in the hotel on 4 evenings and the food varied between a good pasta meal and a poor T-Bone steak which I asked to be medium cooked and it was beyond "well done". Without transport there is very little around the local vicinity of the hotel. Overall a reasonable hotel to use as a base but they really need to improve the internet if they wish to attract more business customers.
Stayed 4 nights in May 2018
Response from Yusuf on Jun 3, 2018
Dear Mr. Kenneth Greetings from The Matola Hotel thanks for the comment . we really appreciate your valuable commendation. we will be paying much more attestation to finalyez your complain, hope to see you soon, Regards. Yusuf Javed, gm@thehotelmatola.com

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yusuf Javed on Jun 5, 2018
Dear Mr. Kenneth Greetings from The Matola Hotel thanks for the comment . we really appreciate your valuable commendation. we will be paying much more attestation to finalyez your complain, hope to see you soon, Regards. Yusuf Javed, gm@thehotelmatola.com

6/10 Okay

Lillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2018
Response from Yusuf Javed on Jun 5, 2018
Dear Mr. Kenneth Greetings from The Matola Hotel thanks for the comment . we really appreciate your valuable commendation. we will be paying much more attestation to finalyez your complain, hope to see you soon, Regards. Yusuf Javed, gm@thehotelmatola.com

8/10 Good

Nkagisang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maputo's first visit
The language was a bit of a barrier but the staff was patient and accommodating. Kids enjoyed swimming until late. Everybody enjoyed free wifi for the entire stay.
Stayed 2 nights in Jan 2018

6/10 Okay

Stanley

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing vacation ever, the filth was to muc
The hotel is very beautiful but it's location is bad. On arrival we had to carry our luggage up a flight of stairs without any assistance. When we arrived at the front desk we had to wait because they couldn't find our booking hence they wanted to give us a room less then what we had booked for and we refused. Eventually we were given a room, later we were told that we will have to vacate the room on the 31st since it was booked but it ended up not happening. We went out exploring the area's on the 31st upon our return we were denied excess to the parking areas and dining areas because there was an event. We ended up being stuck in our room on the 31st. When we were checking out on the 2nd again we were inconvenienced because they still had not sorted out our booking after 4 days. For 2 days our shower was blocked and not very clean even reporting it. I don't think I will ever go back to Mozambique again the country is very filthy and full of people who just want to rip us off our money all the time, the border gate was the worsed one.
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The Matola Hotel
Overall experience was not good. The food available is does not taste good at all. The shower was dirty. Drains are smelling. The staff does not understand English wich make it hard to communicate.
Stayed 2 nights in Dec 2017

6/10 Okay

Mncedisi Sandile

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
was clean i must say
Its was not as good as i expected the personnel is so disorganized i was given a room and yet somebody has already check into that room. I was moving up and down from one room to another only to find people already checked in until we got to room 206 which was vacant. The bed was not that comfortable. Air Conditioning was great, the room itself looked nice. The guys in the reception could hardly speak english. The Restaurant was horrible its was all messed up we never ate breakfast because when there was breakfast there was no plates to dish up or vice versa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay and clear directions

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thabo Masilo, South Africa, Roodepoort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Great Matola Multihotel
It was great, close to the city, close to everything we needed. breakfast was also awesome

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near my destination - Matola
Enjoyed the stay. will stay again. Have already recommended that our company use this hotel in future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wont mind to be back again next time.
The stay at the hotel was fine, the breakfast was disappointing, there were no sausages, bacon, variety of cereals, the bread was limited to just brown and white,

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
My stay at Matola Multi Hotel was disgusting to say the least. First fo all the bedding smelled, the phone in the room didn't work. Wifi signal was useless, the shower didn't drain at all. Dining hall was durty, food not too great, breakfast awfull.

8/10 Good

Fancy, Manguzi, Kzn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Peacefull stay

6/10 Okay

Vusi, South Africa

Liked: Cleanliness, room comfort
Good value for the money
The pricing gave us good value for the money, most facilities were good with the exceptions of the beds, they coul be better (more comfortable)

6/10 Okay

Thibault

Disliked: Staff & service

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Ferias
Tranquila
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The hotel didn't have the room reserved on Expedia. It took 4 days to get the good room. I had to take care of the communication between Expedia and the Hotel management.
Stayed 11 nights in May 2019
Response from The Matola Hotel on Jun 5, 2019
Good morning, can you tell us what kind of room you tried to book? All our rooms are open for bookings. We ask for more details so that I can check what could have been the difficulty in doing the booking. We apologize for the inconvenience. We wait for the answer. Thank you...

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Calma e tranquilidade
Os quartos precisam de melhorias. Optima localização e segurança.
Stayed 1 night in Jan 2019
Response from Gokul on Jan 14, 2019
thanks for your review, we are improving hope so when you come next time you find something different. this review will help us to improve. Regards, Gokul

6/10 Okay

Yimin

Disliked: Cleanliness
Stayed 16 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 5 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
概ね良好だけど、もう少し。
概ね良好。ただし部屋の照明は半分が切れている、drainpipeが詰まり気味、ＷＩＦＩがつながりにくくて遅い。毎日飲料水（ペットボトル）のサービスがあるのがよい。 周辺にスーパーマーケットやカフェが無いのが不便。
Stayed 16 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Good!

6/10 Okay

Yamasaki

Liked: Cleanliness
Good room keepers
Room keepers were good, as they cleaned well, serve coffee etc. every day.

6/10 Okay

Yamasaki

Liked: Cleanliness, property conditions & facilities
As located a little bit far from Maputo, it doesn't suitable for out going including shopping, sight seeing etc. On the other hand, I felt to be peace during the stay at the hotel. Many times of brackolut, but recovered soon each time.

8/10 Good

Ali, Turkey, Muğla, Dalyan

Liked: Cleanliness, property conditions & facilities
Smart hotel with sufficient conditions
It is a new hotel and some construction details could not be finalized yet. Breakfast is mid range but enough. Since it is close to industrial zone, it is recommended to stay during business trip.