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Reviews of Hotel Riviera

3.5 out of 5
Hotel Riviera
Belgrano 2118, Mar del Plata, Buenos Aires

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 108 reviews" "
Rating 8 - Good. 43 out of 108 reviews" "
Rating 6 - Okay. 20 out of 108 reviews" "
Rating 4 - Poor. 11 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Gabriela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Nice and cozy stay
Very nice cozy hotel. Clean. Great location. Breakfast was nice lots of varieties and fresh. Coffee was amazing great location.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

8/10 Good

andrew

Liked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, clean and comfortable. Solid, dependable WiFi. Staff very polite and accommodating. Allowed me to access room before official check-in time.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Did not comply with my request to superior room. I like the room service.
Stayed 11 nights in Jan 2019

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but....
Do not stay in any room ending in "12" - these rooms are right beside the service elevator and makes so much noise between 5:30am to 1am. After the change in rooms, much better. Local area /location is excellent. Breakfast is very good. Good wifi, hot water. Service staff are nice.
Stayed 2 nights in Dec 2018

10/10 Excellent

Marcos, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel (renewed), located in front of the Casino and very close to the sea, and restaurants. I was a little worried by reading other reviews, but compared to other "bad" reviews, I think we were very lucky. Everything was more than acceptable, and we had a great time during our stay. Service is good, frontdesk was helpful.
Stayed 2 nights in Oct 2018

10/10 Excellent

Sol, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location! Great service! Included breakfast was amazing.
Stayed 4 nights in Oct 2018

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Jorge, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service,,beautiful view from the room and the reataurant
Stayed 5 nights in May 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Nice hotel close to the beach and city
The hotel it’s looking good but found problems with services The water it’s warm, not hot enough for shower. The spa it’s closed for the entire week. So I can’t use the spa during my stay
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good may be they should put some air conditioner in the near future 2018 2019
Stayed 15 nights in Dec 2017

6/10 Okay

Karla

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service, room comfort
Good value and hotel, save for a couple of things
The hotel was very nice, and clean and comfortable, with the size and type of room customary to the country. However, there were 2 notable exceptions that need to be pointed out. I ran out of hot water in the shower after about 3 minutes. I could have called and asked for a solution, but the tight schedule and the inconvenience of finding this out when already in the shower prevented me from doing it. The other issue is that I needed some ice and they charged me the equivalent of 80 cents for it. Not a big deal obviously, but it seems petty for good hotel with many things and services included.
Stayed 1 night in Jul 2017

4/10 Poor

brent, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed to say the least
poor internet, non working elevators, tv remotes, hot water - you name it. Great location, but little else

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
OK. we could not get the window view to the street
overall well. we will need for the next time window to the street not internal. a bit hot even with fans working.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
Great for money and location.
Our stay was great whilst in MDP. Pros: -Located right by the beach/ casino. -Close to many restuarants/ shops -Continental breakfast -Modern Gym equipment -Service was superb -Rooms were spacious -Bathroom was clean CONS: -Shower area is too small, and shower curtains were too short which caused a lot of water on the ground.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situate
Nothing much to say. Good value. Staff with smile and helpfull.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location
Our stay was pleasant. The hotel is well equipped, clean and with all necessary amenities. The breakfast was good. The location could not be better, walking distance to the beach, downtown and an array of restaurants. I would return.

8/10 Good

Bill, Surrey, UK

Liked: Staff & service
Nice hotel, central location
The only problem is that it does not have air conditioning, so it can get very hot and humid at night.

2/10 Terrible

DORIZ, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experience No air conditioning, the temperature was too hot to be without a/c , old place small rooms Limited food choice bad services .

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Meh
I stayed during the Carnival weekend/end of summer - a busy weekend in the area - but still, I regretted choosing it over far more affordable hostel rooms. My room was booked as an executive but was put into a room that barely fit a bed and a small table. However, the bathroom was nicely redecorated and it felt clean. The breakfast was decent enough, although it felt like a large cafeteria they herded us through as someone shuffled through their ipod over the sound system. Ah well, it's close to the (busiest) beach. Most of all, the desk staff were quite unhelpful and disinterested in their guests. I'm sure there are worse places to stay, just don't be disillusioned by the grandeur shown in some of the photos.

8/10 Good

Linda, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with views of sea and fountains
Staff were efficient and helpful, reception area good. Lift. Room on front, third floor with views of sea, casino and fountains.. Spacious, two wardrobes, en suite, good fan. Large, comfortable bed. Good breakfast included in price - Tea,coffee, juice. Cereals, croissants, toast with butter and jams. 8-10.30AM. Better earlier, bit crowded later. Really enjoyed the water fountain and music entertainment on Wednesday night. We had front room seats from our bedroom window!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay.
pros -smart, clean hotel. central location. friendly staff. close to sea. great price. Hotel has lots of amenities. cons - Wifi didnt work for 50% of time. Breakfast was pretty poor. terrible coffee. yesterdays medialunas and bread. pretty poor selection. Otherwise I would have given it 5 stars.

4/10 Poor

David, Langley BC Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Riviera is WEAK
Not a good hotel. Cheap. Livable, but decieving when you walk into the lobby. Seems nice, but the rooms are bush league and not secure. No in room safe either. No wifi in our room. Looks like 1970 with no updates. Rickety and old. However it is cheap and in a good location. Much better at NH hotel across the street. For close to the same price.

6/10 Okay

Terry, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Screwed up elevators
The hotel location was great and right accross the street from the casino, beach and tons of restaraunts. The hotel lobby was nice and had free wi-fi. The rooms were small, but for a 3 bed suite, it was nice that we each had our own rooms, although there was no common area to relax in once in the hotel room. Each room had a small wall mounted tv which was nice. The breakfast was no good. Shot glasses were used to serve warm water and the food consisted of dry bread, unfresh fruit, and some cereal. The elevators were the worst part of the hotel. They can only take 4 people and you get screwed if you're on any floor above 6. There are 2 elevators. One of them services floors 0 - 6 and the other services 0 - 9. Additionally, there is only one button that controls the elevators (there isn't even an up/down button). When you push the elevator button, you stand and wait for an elevator that is going your way, to your desired floor, and hope it doesn't have full occupancy. This seems like it could be corrected.

8/10 Good

Víctor Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
pocos ascensores para el movimiento del hotel
Stayed 6 nights in Mar 2020

6/10 Okay

Debora

Traveled with family
Liked: Cleanliness, property conditions & facilities
Comentario Hotel
El hotel muy lindo pero mucho calor en las habitaciones
Stayed 4 nights in Mar 2020

8/10 Good

Jorge, De Lima Perú

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la ubicación, además la habitación es confortable a pesar que no es un hotel moderno. La atención es excelente.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen Hotel ,quedamos muy conformes el desayuno muy abundante y rico y muy buena atención todo el personal
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
que tenha água quente nas 24 horas
Estadia agradável. O Hotel peca um pouco apenas no fornecimento contínuo de água quente, porque desliga este fornecimento na madrugada e demora um pouco para ligar pela manhã.
Stayed 6 nights in Dec 2019

8/10 Good

Jonas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

6/10 Okay

Cristina

Buen hotel
En general bien. El desayuno no muy bueno aunque han mejorado las instalaciones
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No me gusto la atención , no habia tel en la habitacion ,lo pedi y nuca lo trajeron
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy limpio..ordenado y los empleados muy educados..
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Me gustó mucho la atención, pero es la tercera vez que venimos a este hotel con mi esposa y las tres veces tuvimos problemas con la temperatura del agua: está bastante fría en época invernal.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Conozco el hotel desde hace muchos años. Lo considero como mi segunda casa. El personal EXCELENTE. Solo creo q le esta faltando mantenimiento. Detalles simples pero q no corresponden a un hotel cuatro estrellas. Y no.puede ser q haya q esperar 10/15 minutos con la ducha abierta para q salga el agua caliente y se inunde todo el baño. Pena por que amo al Riviera. Yo volveré siempre pero quien va por primera vez no se lleva buena imoresion. Espero esto llegue a conocimiento del hotel. Grscias
Stayed 7 nights in Aug 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Bien atendido, limpio y bien ubicado. Ojo detalles
La calefacción fue muy ruidosa y no se puede regular desde la habitación El baño tenía un defecto en la bañadera que se chorreaba agua afuera al ducharse y se mojaba todo el piso del baño, si uno se descuidaba pasaba el agua a la habitación. El wi fi el primer día no llegaba la señal. Al segundo día lo arreglaron y anduvo bien. Había 2 ascensores, uno solo llegaba del 7 al 9, y no podíamos bajar los 4 por sobrepeso (somos todos flacos) El resto bien
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ubicacion y atencion del personal, desayuno y comodidad de la habitacion
Stayed 6 nights in Jul 2019

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable cien por cien. Hermoso
Stayed 1 night in Jun 2019

6/10 Okay

Irene Paula

Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
destaco un buen desayuno, habitacion comoda con buena vista estacionamiento es un problema cuando es feriado largo, los ascensores son muy lentos y generan problemas .-
Stayed 2 nights in Mar 2019

8/10 Good

Ricardo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Calor
Todos os quartos do hotel não têm ar condicionado, num local de praia.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximité de la plage. La chambre de base sans offre de sur classement.
Stayed 5 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Lo que se vio al contratar en las fotos no fue lo que encontre como habitación. Fue una habitación muy chica casi sin circulación, contrafrente a una terraza vacia por la cual pasaba una caño de ventilación de cocina y se escucho todo el tiempo un motor extractor. El primer dia no hubo agua caliente. No fue lo que vi en las fotos.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
TODO MAL YO CONTRATE DOS HABITACIONES DOBLES Y NOS DIERON UN ASINGLE QUE NADA QUE VER CON LO CONTRATADO ADUCIENDO QUE ERA UNA SOLA PERSONA.- UN SOLO ASCENSOR PARA SUBIR A LA HABITACION NO TENIA FIRGOBAR NI SECADOR DE PELO NUESTRA HABITACION ERA TAN CHICA QUE MI SEÑORA TENIA QUE BAJAR DE LA CAMA Y PASAR DE COSTADO TODO LAMENTABLE
Stayed 5 nights in Dec 2018

6/10 Okay

Emilio

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Un buon hotel, anche se piuttosto caro.
Un buon hotel per gli standard di Mar del Plata, anche se piuttosto caro. La camera era grande e confortevole. Abbiamo avuto un problema con l'IVA, nonostante la prenotazione e il pagamento fossero stati fatti da me che - in quanto cittadino italiano quindi straniero in Argentina - sono esente. Mia moglie e i miei figli - che hanno doppia cittadinanza - hanno dovuto pagare l'IVA con un calcolo semplice nella sua assurdità: camera quadrupla, si divide il costo x 4 e si aggiunge il 20% di IVA su 3 persone (?!?). Ha senso?
Stayed 1 night in Dec 2018