Ratings based on 1,324 Verified Reviews

3.4 out of 5
69% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Largo, Fl

A little pricey for the accommodations

Posted Jul 19, 2017
Pros: Proximity to Key West
Cons: Customer service, breakfast could be better. Don't advertise accommodation for 4 if 2 would have to squeeze in.
Location: Location was fine, close to stores, dining, and a beach.
Stayed here to be closer to the Keys. The resort itself was nice. Bar at the back of the property was a cool idea to compliment the sunset. Room was smaller than expected and was set up for 2 people despite having 2 queen beds. Fridge was definitely mini and hardly held anything. No microwave, hardly any drawer space, not enough for 4. Breakfast was breads, cereal, juice and milk. Shower was great, perfect pressure. Night staff was friendly although I was told I had payed all my fees only to find a resort fee of $50 (2 nights) on my bill when I checked out. Morning girl was not friendly and seemed to be doing something more important when I needed to ask for a help and while trying to check out. Poor customer service. Wouldn't stay here again. Seemed to be over priced for the advertised comfort. Not saying anyone else wouldn't have a great time, especially if you have a boat, I would just choose to find something different for my personal taste and overall experience.
Comment from Hotel Management
Jul 27, 2017 by Miguel S. , Hotel Management
John, thank you for your comments and feedback. We strive in offering clear information to all guests when selecting our resort. I am sorry that you were not happy with your recent visit. I will be using your review as part of our continuous training. I hope you can give us another chance in the future. Be well!
5 out of 5
Recommended
for Everyone
by A verified traveler

loved it

Posted Jul 3, 2017
it is the most beautiful little quant paradise. The hotel is super renovated inside, clean and has great space. I loved the atmosphere very peacful. The beds were super comfy. The place is super nice. If you are looking to get away and enjoy the keys experience this is it. Very nice!!!!
Comment from Hotel Management
Jul 5, 2017 by Michael Weber, Hotel Management
Thanks for your Review and we hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with easy access to gulf

Posted Jun 30, 2017
Hotel staff was very courteous. We did arrive without towels in our room.
Comment from Hotel Management
Jul 5, 2017 by Michael Weber, Hotel Management
Thanks for your Review and we hope to see you back again soon!
2 out of 5
by A verified traveler from Fl.

Terrible service

Posted Jun 30, 2017
Hotel personnel inconsiderate lazy wouldn't help you work through your problems kept telling you the guys right on his way and never showed. AC never worked right hot-one-minute-cold-the-next no microwave no coffee maker no hair dryer.
Comment from Hotel Management
Jul 5, 2017 by m, Hotel Management
We have noted you comments and are working on better communication inn our departments to ensure this doesn't happen again as we typically don't have an issue like this. We hope to see you back on another trip!
3 out of 5
Recommended
for Families
by A verified traveler from Central FL

FACILITY WITH POTENTIAL

Posted Jun 28, 2017
Pros: convenient to things around Marathon Key
Cons: certainly has more potential as do many of the older businesses in The Keys.
Location: convenient, near wide selection of food establishments, fishing charters, wildlife rehab facility, shopping, etc.
Check in smooth. Help courteous. When asked for recommendations in area good advice given. However, we had to request wash cloths as none were initially provided, same for bar soap for the shower. A courtesy hair dryer appeared on the last day of a 3 night stay. Facility may be under new ownership with some improvements including near the marina. It was convenient to things of interest to us. Ceiling near entry to small balcony had cracked spot. Continental breakfast not bad not great, sufficed.
Comment from Hotel Management
Jul 5, 2017 by Michael Weber, Hotel Management
Thank you for your Review as we strive to continually better our service standards to ensure a positive & relaxing stay for all of our Guests!
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

New management....better conditions

Posted Jun 28, 2017
I stayed at the property a few years back and rooms was in the worst condition. Now the property has new management, they renovated all the rooms and hired new staff. I rate the hotel an A+ condition. Also the property sits on a marina
Comment from Hotel Management
Jul 5, 2017 by Michael Weber, Hotel Management
Thank you for your Review and we appreciate that you noticed our improvements and that you were able to enjoy your stay with us! We hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from charleston

Nice place

Posted Jun 6, 2017
Nice staff, really great value, good location. Pool a little dated but was relaxing
Comment from Hotel Management
Jun 7, 2017 by Michael Weber, Hotel Management
Thank you for your Review and we are working some upgrade around the resort to include the Pool area but we are happy you enjoyed your stay with us!
3 out of 5
Recommended
for Everyone
by A verified traveler from Yaphank, NY

average hotel

Posted Jun 5, 2017
Needs work the bars were closed most of the time we went there. The Tiki bar was closed every time we went there. On Friday night the Tiki bar closed at 8:52 pm, I'm on vacation want to get a drink and sit by the water the location is great but the service amenities need work. The pool bar is only open on the weekends and they don't have too many drinks.
Comment from Hotel Management
Jun 7, 2017 by Michael Weber, Hotel Management
Both the Sand Bar & Tiki Pool Bar have the same drinks available. Due to Guest frequency during the week, the Tiki Bar may not be open but both are open on weekends. We will be adding a food element to both locations shortly as well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place

Posted May 30, 2017
Had a great time here, marina was good for our boat, we have a 21.7 foot boat and was able to use the ramp here with no problems.
Comment from Hotel Management
May 30, 2017 by Michael Weber, Hotel Management
Thanks for your Review and we are happy you had a nice stay over the Holiday weekend! We hope to see you back again soon!!!
3 out of 5
by A verified traveler from from Clearwater Florida

not a functional marina

Posted May 10, 2017
The housekeeper kept our room very clean. We booked at banana bay to utilize the marina when bringing out boat. The boat ramp was in such terrible condition and obviously hadn't been cleaned in a long time. When pulling our small boat out with a 4 wheel drive vehicle, the algae was so slick we had to manually go hand carry gravel from the driveway to have traction. No dockmaster present for the 4 days we were there to address this. Spoke to a gentleman in a banana bay shirt and he didn't seem interested at all.
Comment from Hotel Management
May 12, 2017 by Michael, Hotel Management
We do have a full time Dockmaster that works Monday thru Friday 7:30 - 5pm & assists with everything Marina related, even pump outs for boats. Occasionally we have north winds that can bring seaweed into the marina, otherwise our boat ramp is clean & very easy to use. We are happy you enjoy the rest of your stay with us!