Ratings based on 559 Verified Reviews

3.4 out of 5
67% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by Michael

One night on way to Key West

Posted Jul 16, 2017 on Hotels
1 negative: Arrived at 1:20 on our way to key west for the day. Tried to get checked in,as needed to drop off our dog. Without even seeing if room were available was told,"check in is at 3". Left and got lunch and were able to get in at 2:30. After that everything was good. Room was fantastic. We did have one in the newer building. Did not make use of the free bikes, kayaks, BBQ, breakfast or boat ramp. Overall stay was good and would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

The new renovated rooms are nice

Posted Jul 12, 2017 on Orbitz
I can not speak for the older rooms but we were in a 3 story building just built and the rooms were great! Staff was great also. I left my ID in the office and she called me wishing 3 min to let me know
Comment from Hotel Management
Jul 15, 2017 by Lisa Kaminski; GM, Hotel Management
Thank you for staying with us!
1 out of 5
by A verified traveler from west palm fl.

Old

Posted Jul 11, 2017
Pros: Set on inlet but no view
Cons: Everything staff , room and pool
Location: If your not into fishing or being on water your out of luck
Front desk clerk rude, no staff on duty from 9pm to 8 am, shower did not drain and dirty
5 out of 5
Recommended
for Everyone
by A verified traveler from carriere, MS

Great hotel

Posted Jul 9, 2017
Loved the hotels newly built unit. Beautiful furniture and the bed was extremely comfortable. Staff was very friendly and knowledgeable of area. Will definitely stay here again.
Comment from Hotel Management
Jul 15, 2017 by Lisa Kaminski; GM, Hotel Management
Thank you for staying with us we greatly appreciate the business.
2 out of 5
by A verified traveler from Fort Myers, FL

Keep looking.

Posted Jul 3, 2017 on Orbitz
Very loud road noise. TV didn't work. Called front desk several times about the TV but they never answered the phone. Made two trips to the office asking for the TV to be fixed. In three days no one ever came to fix it. WiFi never worked. Air conditioner blows directly on the bed making it cold but no blanket was available. Pro: room was clean.
Comment from Hotel Management
Jul 15, 2017 by Lisa Kaminski; GM, Hotel Management
I do apologize for the issues that you encountered while staying with us. We are currently in the process of updating our rooms. If you are ever in the Keys again please consider giving us another try and let us know how we are doing. Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boca Raton, FL

Brand new rooms - very nice.

Posted Jun 30, 2017 on CheapTickets
Pros: Great location
Location: Fishin in the back and close to charter fishing.
The room was clean and new. It could use a comfortable chair in the room.
Comment from Hotel Management
Jul 15, 2017 by Lisa Kaminski; GM, Hotel Management
Thank you for staying with us. Please come back and stay with us again and see our new additions.
1 out of 5
by A verified traveler

Unsatisfactory Stay

Posted Jun 9, 2017 on Hotels
One bag of ice daily per room (mini-fridge had tiny freezer). WiFi worked well. Limited parking near room, but had parking all the time. Located on Marathon Key (midway point on keys) which is a very nice key. Staff friendly and bilingual. Dimly lit room. Electrical outlet partially detached with exposed wiring (plugging and unplugging devices risky and scary). Smoke detector missing from room. Air conditioning unit held together with black electrical tape. Dead roach decaying under plastic at eye level in bathroom signage. Bathroom vanity doors falling off. Patio light did not work and could not use patio or continue grilling after dusk. Ceiling fan shook violently on anything other than the low setting. Only three one-person Kayaks (we had to wait for a return for two of us to kayak together); parts for only one intact kayak (mandatory daily "resort fee" in addition to charges on arrival). Cleanliness of room/hotel: Unsatisfactory. Quality of service: Unsatisfactory. Hotel amenities: Unsatisfactory. Hotel location: Very Good.
5 out of 5
by A verified traveler

Recommend

Posted Jun 6, 2017 on Hotels
Great! Very clean.. no wait... cold rooms :) hot showers!!
5 out of 5
by Stan

Nice getaway

Posted Jun 6, 2017 on Hotels
We stayed in one of the newer units and it was great. We visited the area many times but this was the first time staying here. Restaurants, fishing, sightseeing ... everything is close by.
2 out of 5
by A verified traveler from Illinois

Visiting the keys

Posted Jun 3, 2017 on CheapTickets
Rooms are dated, location ok right off Hwy 1. Amenities not a big deal didnt use, close to Sombrero Beach