Ratings based on 2,075 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, fl

Wonderful staff, very clean great service.

Posted Aug 22, 2017
When we got there at 4 p.m. my room wasn't ready. It took an hour for us to go to our room. They gave us a late check out to make up for the time we lost. The staff is very friendly and nice. The room and hotel itself was very clean. The bars were great. I enjoyed the pools and the beach. I would recommend this hotel to family and friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Unreal Experience

Posted Aug 20, 2017
Pros: Views, rooms, staff, easiness
Cons: Inclusive meal plan, food is pricey
Location: Everything is right on the resort
Found this hotel on Expedia and so glad we booked it. Got a villa room that was unreal. Beautiful full kitchen, great living room with pull out couch bed and tv, great bedrooms upstairs with great views, 3 bathrooms, and the mini pool and patio in the back with a amazing view of the plants and canal. Definitely coming back for sure. Staff is super friendly and welcoming.
3 out of 5
by A verified traveler

Posted Aug 17, 2017
It is my first time in a cold shower. I waited for so long yet it never turned warm while I was showering. I had to call the front desk close to 7 am to check on it. I think that's the last thing one has to worry about while showering.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Great place for families with children all ages. Service and food are excellent but price $$$$ great location at the entrance of Ducky Key
Comment from Hotel Management
Jul 21, 2017 by HotelMgmt, Hotel Management
We love to hear that that our guests had such a great time! Thank you for sharing your vacation with us, and we do hope to see you back again soon at the Hawks Cay Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

The location is perfect

Posted Jul 18, 2017
Hotel lagoon is nice, pools and restaurants are nice. Ava with housekeeping was wonderful. Great hotel just a little pricey on food and drinks. Would recommend bringing your own cup and grab stuff on the way down. Overall great location and hotel
Comment from Hotel Management
Jul 19, 2017 by HotelMgmt, Hotel Management
Thanks so much for your great review, and we will be sure to let Ava know what a wonderful job she did! We want our guests to be as comfortable as possible, so when you visit next time please don’t hesitate to bring any extras that you think you might need. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

My family loves this place!

Posted Jul 16, 2017
Friendly staff, safe and clean hotel and pool areas. What a great, family friendly adventure!!! We will certainly return.
Comment from Hotel Management
Jul 18, 2017 by HotelMgmt, Hotel Management
Thank you! Having fun is always our goal, and we are pleased to know that you and your family enjoyed so much of what we have to offer here at the Hawks Cay Resort. With something for everyone, we are sure that you will find even more to do the next time that you visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, Mo

Nice place to take children

Posted Jul 13, 2017
My husband and I stayed at this hotel for the first time. It is a very nice hotel. We are older and didn't realize there would be so many children and families. It would be perfect for our kids to take our grandchildren because of all of the fun activities they have planned each day. We were very happy that they had an adults only pool and bar as well. I was surprised that you couldn't hear the noise from the large family pool area. I would recommend this for anyone. Very nice place.
Comment from Hotel Management
Jul 15, 2017 by HotelMgmt, Hotel Management
Thank you! That’s lovely to hear! At Hawks Cay Resort we want everyone to feel welcome, and we try our very best to reflect that in the variety of areas and activities that we offer to our guests. From adventure camps to a kids night out, I am sure your grandchildren would love to visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Merritt Island, Florida

Clean resort with lots of activities.

Posted Jul 13, 2017
Cons: The price was a little expensive for not having beach access.
This resort was very clean. There were lots of activities to participate in including jet skiing, parasailing, kayaking, etc. There was also several nice pools and a salt water lagoon. The only thing I didn't like is that it didn't actually have beach access.
Comment from Hotel Management
Jul 15, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback! Our extensive range of water activities are always a favorite, and our staff do an amazing job of keeping the resort clean for our guests. Although we don’t have direct beach access, we hope that you did enjoy some time at the beautiful, salt water lagoon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great, family-friendly resort

Posted Jul 10, 2017
Pros: Everything....clean rooms and A/C worked great; nice pools.
Location: We drove to Key West and spent the day there shopping and sight-seeing.
we have stayed here several times in past few years. we love this resort; love the pool (always had a lounge chair available); and the staff are very nice. Bellman always open the door for you when you return to the resort out front. The rooms are nicely done. Very clean w/comfy beds and a large bathroom. Lots of space and places to hang things up to dry in bathroom. Nice sized closet also. They have activities for kids and adults. They play games at the pool during the day for the kids and adults too (i.e. lip sync, etc...); if you want peace & quiet there are other pools on the property for that as well. There is a lagoon for swimming and playing. You can rent Kayaks and Paddleboards to use on the lagoon. There is a dolphin program onsite (we didn't do it but looks fun). There is also a watersports facility located on the property. You can go dive, snorkel, rent jet skis, etc..... It is a very beautiful property. We will continue to go to Hawks Cay!
Comment from Hotel Management
Jul 12, 2017 by HotelMgmt, Hotel Management
It was a joy reading your comments about Hawks Cay Resort, so thank you for sharing. It's wonderful to hear that you and your family truly enjoy all the amazing amenities we offer our guests and we're thrilled that you continue to visit year after year! We look forward to welcoming you again soon.
3 out of 5
by A verified traveler from ormond beach, fl

Return to hawks cay

Posted Jul 10, 2017
I have very mixed reviews about our recent trip to Hawks Cay. We checked into the hotel at 11 at night and found our room filthy. There was trash in the drawers and urine in the toilet. We then waited an hour for linens on the pull out. My greatest disappointment was in finding that their boat ramp closes every day at 6 o'clock. When I asked if there were any public ramps the attendant was very rude and said he didn't know and couldn't help me. The site remains beautiful and the activities for kids are outstanding. it felt like compared to our last day at the resort had gone down a little bit. There were many adult yes possibly due to the Fourth of July weekend that used foul language throughout the facility even in front of children, not that this is the resorts fault at all.
Comment from Hotel Management
Jul 14, 2017 by HotelMgmt, Hotel Management
We are so glad that you returned to see us, but disappointed to hear that things did not seem quite as welcoming as before. We want our resort to be your favorite family destination, so we will share your comments with our staff, and hope that you will consider coming back to visit us again.