Ratings based on 398 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Oasis in Marbella

Posted Jul 14, 2017
The Don Carlos hotel in Marbella is absolutely beautiful. The lobby is nice and the grounds are tropical. The rooms are decorated with a modern touch with comfortable bedding and Molton Brown product in the bathroom. Located on a quiet beach with umbrellas and beach chairs with cushions. The pool has both as well. The breakfast was amazing with fresh fruit, made to order juices, omelette station, pastry station, and meats/cheese/fish station. They even have endless Champagne - polish a bottle or two if you like. The only con is the gym. It is very bad for a 5 star hotel. I was shocked by how small and few machines they offered. They tried to upsell us on another gym on the property for a fee - not cool for such an establishment.
Comment from Hotel Management
Jul 20, 2017 by Irene López, Hotel Management
Dear Doctor Ark, First of all, we would like to thank you very much that you chose our resort for your holidays and we really appreciate your impressions. In general terms we can see that you have enjoyed your stay with us except for our gym. We are so sorry that you were not comfortable in it. As my colleague informed you there is the chance to enjoy the gym at Tennis and Sports Club Don Carlos, but you should pay a fee. We hope that this point do not affect to your decision to come back to our resort. And please, if you have any requirement before your arrival, do not hesitate to get in contact with us via Expedia. We will be pleased to assist you. We wish to welcome you soon. Yours sincerely, Irene López Personal Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect location, best place to stay!

Posted Jul 9, 2017
The hotel is located on the beach with beautiful gardens, tennis courts and amazing staff. Everything was faultless and the breakfast on offer was wonderful. Staff went out of their way to meet needs and be attentive. Clean pools and no rowdy crowds.
Comment from Hotel Management
Jul 20, 2017 by Irene López - Personal Assistant, Hotel Management
Dear Guest, How nice is to read that you have enjoyed your stay at Don Carlos Leisure Resort & SPA. Our goal is that you feel home away from home. We hope to have reached this level. By the way, thank you very much for sharing your pictures. We hope to welcome you soon. Yours sincerely, Irene López Personal Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from weston ct

Beautiful hotel, great location grood value

Posted Jul 6, 2017
Very clean with excellent amenities and service. Excellent location with much too do. Recommend renting a car and exporing as the area as there are some beautiful towns , sites and beaches to visit. Roads and parking is easy to manage. My only negative was the concierges where not very helpful with "must things" or restauraunts to visit. I needed to ask staff or figure it out on my own with the help of the web
Comment from Hotel Management
Jul 21, 2017 by Irene López - Personal Assistant, Hotel Management
Dear guest, Thank you very much for your comments and also for your score. We are pleased that in general terms you have enjoyed your stay with us, although the information given by our concierges was not so suitable for you. But your comment has helped us to improve the information with our staff. We are training the front office crew with specific information about Marbella and surrounded and we believe that for your next visit you will notice a big difference. Please, accept our most sincere apologize due that we did not reach the level of service that you wait for us. We will be pleased to welcome you soon. Yours sincerely, Irene López Personal Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fabulous hotel in perfect locatuon

Posted Jul 1, 2017
From my arrival to my departure, staff here was friendly, helpful and professional, which made my stay just perfect.
Comment from Hotel Management
Jul 27, 2017 by Irene López -Personal Assistant, Hotel Management
Dear guest, We are pleased that you have had a very good time at our resort. This is our best reward. Thank you very much for your comments in Expedia. It is so nice to read that your stay was perfect. We hope to welcome you back soon at Don Carlos Leisure Resort & SPA. By the way, nice pictures! Yours sincerely, Irene López Personal Assistant
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
Very good experience! Awesome staff and service. Everything was better than expected! I would really recommend this hotel to anyone because it was a very rewarding experience
Comment from Hotel Management
Jul 27, 2017 by Irene López - Personal Assistant, Hotel Management
Dear guest, Thank you very much recommending our resort to Expedia guests. We are so happy that you have had a good time at Don Carlos Leisure Resort & SPA. This is our goal. We will be pleased to welcome you soon. Yours sincerely, Irene López Personal Assistant
4 out of 5
Recommended
for Everyone
by A verified traveler from s

Beautiful hotel with a deep back yard all the way

Posted Jun 24, 2017
The bathroom is small. Not many English channels. The restaurants are excellent
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is lovely

Posted Jun 7, 2017
We enjoyed our time at Don Carlos. The hotel property is really beautiful. The grounds were quite breathtaking. There are wonderful spa facilities, pools bars etc. The beach club and tennis courts make this property a destination for fun and sun. The staff is the best part of the hotel they are so kind and helpful. The food is ok. Breakfast was delicious and there was a wide range of food but other than the hamburgers dinner was not memorable and the chicken was quite dry. Rooms were clean and very comfortable. We had a fabulous view overlooking both the mountains and the Meditteranean. On a clear night we could see Gibraltar and fireworks at Puerto Banus. We loved that area you must go.and have dinner at Parpadelle. However be aware if you don't book an upgraded room you will be overlooking other dilapidated roof tops no view and the highlight will be your neighbour's gravel rooftop. Also if you like coffee there is none in the room just a kettle and tea. All in all we enjoyed our stay would highly recommend it and would come back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
A beautiful hotel with beautiful gardens. The breakfasts were delicious with lots of choice. Only downside for us was there was a lack of activities for my teenage daughter.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Weekend break away

Posted May 17, 2017
After a tasty breakfast, we had a walk down to the beach through the beautiful gardens. Rooms were comfortable and staff were friendly. The drinks were a little pricey but overall we would highly recommend
4 out of 5
by David

Short business stay with wife

Posted Apr 29, 2017 on Hotels
Friendly and courteous staff, good quality food and very pleasant gardens. Downside that large groups were present and detracted from the normal high quality.