Ratings based on 780 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton Alberta

Nice hotel close to the beach.

Posted Jan 13, 2018
It’s a nice hotel on the beach. Cleaning delayed check in significantly. It took them almost the whole day for them to service the room for the second night. Nobody was manning the desk when I checked out at 6AM. The breakfast buffet was amongst the best I’ve ever seen. I loved it. Overall staffing was disappointing, but the amenities were top notch. I stayed here during the winter, which is the off season for them. It might be different in the Summer
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 10, 2018
Only complaint is that we were during a raining week no indoor pool and very limited British tv of news or news
Comment from Hotel Management
Jan 12, 2018 by Guest Relation Manager, Hotel Management
Dear guest, Further to your recent stay at the Gran Hotel Guadalpin Banus, I am in receipt of your feedback which you very kindly took the time to complete online. We are very sorry that the British TV was limited of news and that there is no indoor pool, we will take in consideration your comments. Thank you for your feedback. We look forward to welcoming you back to our Hotel in the not too distance future. Warmest regards, Gran Hotel Guadalpin Banus Guest Relation Department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland, UK

Fantastic Short Break!

Posted Jan 6, 2018
Hotel was beautifully located only a pleasant stroll along the seafront to the main town of Puerto Banus. Staff were excellent, always extremely friendly and helpful. Food was of the highest quality with a good selection. We will certainly return in the near future!
Comment from Hotel Management
Jan 10, 2018 by Guest Relation Manager, Hotel Management
Dear Lee, You cannot imagine what joy your comment brought to all of us. It is an enormous boost to our morale reading how much you felt at ease at our hotel. Thanks again for your statement regarding our location overlooking the sea, where can feel the sound of the waves, the nice sea breeze, the sun, and the perfect calm for a great relaxing break… We are thrilled to read your positive comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We are also pleased that you were able to enjoy the variety of food that we serve in our Buffet restaurant and we hope that not only the different buffets, but also the themed areas and the select regional and international cuisine were to your liking as well. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, Gran Hotel Guadalpin Banus Guest Relation Department.
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Very close to Puerto Banus, right on the beach.

Posted Dec 30, 2017
Everything was fine and would use Expedia again. Hotel is convenient to everywhere and it is an easy walk into town.
Comment from Hotel Management
Jan 4, 2018 by Guest Relation Manager, Hotel Management
Dear Nick, Thank you for your charming review. It is very rewarding for all the team to receive such feedback and praise. Certainly, the hotel is very well located, in front of the sea, with amazing views, surrounding by the mediterranean nature, which provides to the hotel a line of calm and relax. We have many beaches a few minutes’ walk from us. Puerto Banus Beaches run either side of the Port and there is a huge range of Chiringuitos (Beach Bars/Restaurants) and Beach Clubs to choose from. There are a few different beaches along Puerto Banus, Playa El Duque (also known as Playa de Nueva Andalucía), Playa de Puerto Banus (also known as Playa de Levante) and further along towards Marbella, Playa Rio Verde, perfect for a lazy afternoon picnic, or a chilled-out day on the beach. We are truly honoured that you chose to stay with us and look forward to welcoming you back soon. Best Wishes, Gran Hotel Guadalpin Banus Guest Relation Department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Co. Armagh

Great Hotel

Posted Dec 6, 2017
Pros: Great Hotel I liked everything about it
Location: very close to the port and right on the beach
I would recommend this Hotel to all my family and friend very polite and friendly staff nothing was too much trouble. The hotel was right on the beach and a short walk to Banus port. would stay here again.
Comment from Hotel Management
Dec 7, 2017 by Guest Relation Manager, Hotel Management
Dear Margaret, Firstly, we would like to thank you for choosing our Gran Hotel Guadalpin Banus for your holidays in Marbella and for the time you spent to share your feelings on your stay; We realize that there is always room for improvement and our guests’ feedback is crucial in this process so we thank you for your review. You are right that we are set in a great environment, having supermarkets, bars and car parks close by, while still benefitting from the quietness of our hotel’s location right in front of the sea. Furthermore, we thank you for your very nice compliments about our team of staff here, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to welcoming you back to our hotel in the not too distance future. Sincerely yours, Guest Relation Department at Gran Guadalpin Banus
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
Great location great hotel will be going back in summer perfect
Comment from Hotel Management
Dec 4, 2017 by Gran Hotel Guadalpin Banus, Hotel Management
Dear guest, Wonderful to hear you had an excellent stay! Thank you so much for your lovely comments on the location. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here. Best wishes, Gran Hotel Guadalpin Banus.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny ny

Great food, amazing staff

Posted Nov 23, 2017
Loved everything about it and the people. Food was better then any local place! Spa adorable. Nicest of any hotel I have stayed in to date
Comment from Hotel Management
Nov 24, 2017 by Guest Relation Manager, Hotel Management
Dear guest, Thank you very much for taking the time to tell us about your stay at the Gran Hotel Guadalpin Banús. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here at Gran Hotel Guadalpin Banus.
3 out of 5
by A verified traveler from manchester

Posted Nov 21, 2017
Obviously high spec hotel. Out of season so reasonable price for junior suite. Hotel could easily and cheaply have turned this into a memorable experience to entice us back but made no effort to do so. Eg free room upgrade, water in room (there was some but at €3:50 a bottle). Otherwise parking at €15 a day very expensive and breakfast (especially coffee) lacklustre.
Comment from Hotel Management
Nov 22, 2017 by Director de Relaciones con los Clientes, Hotel Management
Dear Stephen, Firstly, we would like to thank you for choosing our Gran Hotel Guadalpin Banus for your holidays in Marbella and for the time you spent to share your feelings on your stay; We realize that there is always room for improvement and our guests’ feedback is crucial in this process so we thank you for your review. We are glad to know that you were happy with the price assigned for being in the low season. We hope you enjoy our privileged location, near the beach and the Mediterranean Sea. All our team work hardly every day in order to make your holidays unforgettable. Is good to know your appreciations and we take them very seriously, but, as you can understand, there are services or products for which you have to pay for. Even thought, we would have liked that you went to the reception of our hotel to explain your impressions, and our receptionists would have clarified your doubts or complaints at the moment, remedying them. Moreover, about your comment about our food, it really surprises us, because almost always our guests congratulate us for our great variety and quality in our gastronomic offer. It's a pity that we have not been able to please your tastes. We would really like having you back in our hotel and that you let us surprise you with unbeatable vacations. Best regards, the entire team at Gran Hotel Guadalpin Banús.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Posted Nov 20, 2017
It was surprisingly very nice the location is excellent right on the beach and the facilities were great.
Comment from Hotel Management
Nov 20, 2017 by Guest Relation Manager, Hotel Management
Dear Tony, Thank you very much for taking the time to tell us about your stay at the Gran Hotel Guadalpin Banús. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here at Gran Hotel Guadalpin Banus.
4 out of 5
Recommended
for Everyone
by A verified traveler from Essex, UK

good hotel & breakfast

Posted Nov 16, 2017
Pros: Location & breakfast
Cons: Room size
Location: Close to Puerto Banus harbour & facilities
Enjoyable stay, good location, walking distance to Puerto Banus
Comment from Hotel Management
Nov 17, 2017 by Guest Relation Manager, Hotel Management
Dear Keith, thank you very much for taking the time to tell us about your stay at the Gran Hotel Guadalpin Banus. We thank you also for pointing out our hotel great location, which is also one of the many reasons guests choose to return to our hotel regularly. We have such a wonderful prime situation on Marbella and beautiful Puerto Banús area. We are very grateful for the complimentary description of the room we accommodated you in during your stay. It is our goal as to make sure our guests feel comfortable in clean and spacious rooms and we are really pleased to know you were very happy with yours. Once again, thank you for choosing to stay with us at the Gran Hotel Guadalpin Banús, and for taking the time to write your very constructive review of your stay. Best regards, Your team at the Gran Hotel Guadalpin Banus