Ratings based on 435 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Newbury

Very close to beach and harbour.

Posted Oct 8, 2017
Very good pool area. Great access to beach. Good breakfast.
Comment from Hotel Management
Oct 10, 2017 by GEX Department, Hotel Management
Dear Lewis. On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding about your last stay at Meliá Marbella Banús. We are so happy knowing we have reached your expectations through our pools area and our breakfast buffet. We are looking forward to host you again being at your entire disposal for any assistance may you need. Guest Experience Department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire , England

Great hotel

Posted Sep 3, 2017
Clean rooms, we had a premium room , very spacious. Would of liked Tea making facility instead of just coffee.
Comment from Hotel Management
Sep 28, 2017 by GEX Department, Hotel Management
Dear claire. We do thank you for taking your time and leave us a five star valuation. We do regret for the pools temperature. We hope this incidence do not avoid us to see you again. Looking forward to welcome you back. Best regards. Guest Experience Department.
4 out of 5
Recommended
for Everyone
by A verified traveler from surrey

Posh hotel near the beach

Posted Sep 1, 2017
Good hotel and near the beginning of the promenade for Puerto Banus which has a lovely walk way leading to the restaurants etc Plenty of kids facilities and swimming pools good for kids but not for a family with teenagers. So many trees made it very shady and difficult to sunbathe. The adult pool area was shady too untill lunch time and they wouldn't let 15 year olds sunbathe there which meant we had to find a space near the kids pool which was noisy! We booked 2 rooms on the levels but again my 15 year old wasn't allowed so we had to change the room at the last minute. It needs to be clearer on Expedia that it's for over 18s only. My kids were 2 floors away from us! Also we paid extra for a sea view but it wasn't really! It was mainly of the public car park with the sea in the distance! You need to be clear on that too as the hotel is facing in land so the best view was over the adult pool. A good sized room though with nice decor.
Comment from Hotel Management
Sep 28, 2017 by GEX Department, Hotel Management
Dear JK.Thank you so much for trust us and choosing our Melia Marbella Banús hotel to spend your valuable time between us. We are so glad to know that our location and facilities have reached your expectations.Best regards. Guest Experience Department
3 out of 5
by A verified traveler from uk

Good hotel well located

Posted Jul 8, 2017
Large rooms, good staff attitude. Level facilities excellent. But both pools freezing cold and this was a huge drawback. Lovely pools but hardly used by guests. Clearly some form of heating necessary. Won't return due to this only.
Comment from Hotel Management
Aug 10, 2017 by GEX Department, Hotel Management
Dear simon. We do thank you for taking your time and leave us a five star valuation. We do regret for the pools temperature. We hope this incidence do not avoid us to see you again. Looking forward to welcome you back. Best regards. Guest Experience Department.
3 out of 5
by mazen

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Aug 10, 2017
Dear Mazen.Thank you so much for trust us and choosing our Melia Marbella Banús hotel to spend your valuable time between us. We are so glad to know our facilities satisfied you. Looking forward to host you again. Best regards. Guest Experience Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and great location

Posted Jun 23, 2017
Super clean hotel and very well mantained. Location is perfect. Quiet and 5 min walk on the promenade by the beach to Port Banaus with all its noise, bars and restaurants. Staff at the hotel is helpful and nice. The restaurant at the hotel La Covina Maguelana is excellent. The manager, Andrea, is the kindest guy ever. Gave great suggestions not only about their amazing dishes but also about which beach to visit and other places to see during our staying in Andalucia. Pools are beautiful. This is the place to be.
Comment from Hotel Management
Aug 10, 2017 by GEX Department, Hotel Management
Dear Anonymous. We do thank you for taking your time and leave us a five star valuation. We are so proud about your kind words about Andrea and our DOM Restaurant. Looking forward to welcome you back. Best regards. Guest Experience Department.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lon

Very nice hotel

Posted May 22, 2017
Enjoyed my stay at this hotel Was able to go where ever I wanted to go. Will definitely book again. Food was lovely. Helpful staff.
Comment from Hotel Management
Aug 10, 2017 by GEX Department, Hotel Management
Dear Trisha. We do thank you for taking your time and leave us a five star valuation. We are hoping to see you as soon as possible at our Melia Hotel. Looking forward to welcome you back. Best regards. Guest Experience Department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Marbella

Posted Apr 25, 2017
Pros: Most Everything
Cons: When the snacks were presented, people in the know were there to snatch them up and after that they were few and far between.
Location: Mostly tourist shopping and roman villa ruins. Many were there for local golf
We went just to get an ocean view and because of the room we chose we were put into the "Level" program that gave us access to free drinks, wine, beer and snacks thruout most of the day. The room was great, close to town (Puerta Banus). Parking fee was a bit much, but appreciated. Everyone was very friendly and the breakfast was quite good.
Comment from Hotel Management
Aug 10, 2017 by GEX Department, Hotel Management
Dear Joel n Becky. We are so proud to know that our THE LEVEL experience exceed your expectations, especially with our food & beverage offer in the private lounge. We thank you for your kind words about our staff. We hope to see you soon. Regards. Guest Experience Department.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Langley, BC, Canada

Great hotel!

Posted Apr 3, 2017
Fabulous hotel and great staff! Sorry the pools were 'out of service' since the weather was so warm. They were so inviting and the grounds were beautiful. The pictures don't do it justice.
Comment from Hotel Management
Aug 10, 2017 by GEX Department, Hotel Management
Dear Patricia. Thank you so much for trust us and choosing our Melia Marbella Banús hotel to spend your valuable time between us. We are so glad to know our facilities and especially our staff exceed your expectations. We thank you for your beautiful pictures. Looking forward to host you again. Best regards. Guest Experience Department
4 out of 5
by Carolyn

Great hotel, beautiful grounds, great location

Posted Mar 17, 2017 on Hotels
This was my 9th visit to the hotel. Beautiful grounds, great location. Helpful staff that speak good English. I always get the impression it is a very well managed hotel that does everything well. The rooms have just been refurbished and they have become unpractical! The beds are now so narrow if you are a couple only book a king room. Ladies - they have taken away a dressing table! Plus hidden the plugs from the TV and fridge. So now the only plug socket is by the bed and the only mirror round the corner on the other side of the room by the bathroom! How are we supposed to get ready??? Ladies need a mirror, plug, surface to put makeup/ hair straighteners and chair to get ready - please can we have one!! I had to use the plug in the bathroom. How safe is it to stand in a pool of water from the misty shower operating a hairdryer??!! Also if your companion is having a shower how can you get ready? Melia you have a great hotel here, please get some of your female members of staff to try getting ready for a night out in the room and experience the problem. It is so easy to fix, please fix it.
Comment from Hotel Management
Aug 10, 2017
Dear Carolyn. On behalf Melia Marbella Banus staff I would like to thank you for your valuation and comment. We have taken notes about your women suggestion to add them into our Quality Development Program. We hope not to lose your confidence and see you soon. Guest Experience Department.