Posted Jul 7, 2016 on Hotels
Overall, I believe the rooms are overpriced for the amenities and services provided. You would expect better service or service period at the resort pools, but that was not the case. I saw one or two servers tending to guests at the pool but they stayed on one side that was not reserved or had to be rented, so, not sure what happened there. Food and beverage are ok. That said, the front desk and transportation staff were very friendly.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for your positive review. We appreciate your business and hope to welcome you back to the resort again soon. We apologize for any service inconvenience you may have encountered, which is not typical of our service standards. We look forward to earning you business again soon.
Chief Marketing Officer
Horseshoe Bay Resort