Ratings based on 1,025 Verified Reviews

4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great hotel, why no free and hasle free WiFi

Posted Jul 8, 2017
This is the first time in years I have seen this practice. The WiFi is not free! You need to subscribe to their club and they'll give you codes to input that will only work in one machine at a time and only for 24h. That is my only complaint. We are in 2017, this should not exist anymore!
Comment from Hotel Management
Jul 10, 2017 by Ebi, Hotel Management
Dear valued guest, Thank you for your feedback and your stay at the Leonardo Hotel Vienna. We appreciate your comments and remain, from Vienna, with best regards.
4 out of 5
by A verified traveler

Stay at Hotel Leonardo Vienna

Posted Jun 20, 2017 on Hotels
During check in, waited for over half hour. Desk staff told us that a triple room cannot accommodate three people unless we paid extra for the third person. When we booked, we had requested a double bed for parents and a single room for the son. Even WiFi was not free.
Comment from Hotel Management
Jun 22, 2017
Dear valued guest, We would like to thank you for your booking and your time of giving us your valued rating. We remain, with best regards.
4 out of 5
by Pedro

Nice hotel

Posted Jun 2, 2017 on Hotels
The hotel was nice, there was no free wifi, in 2017 thats unacceptable, tahts the downside of the hotel receptionists were helpful, breakfast was good and plenty. Not the best area, but with a subway station nearby
Comment from Hotel Management
Jun 4, 2017
Dear Pedro, Many thanks for taking the time to evaluate your stay at the Leonardo Hotel Vienna. We are pleased that your stay at our hotel and the service we provided was to your satisfaction. We are providing free access to the internet on 3 business desks at the hotel lobby and further to this on one 1 business desk at the FIT&RELAX Lounge. We are looking forward of welcoming you back and remain from Vienna, With best regards.
3 out of 5
by A verified traveler

A fair hotel

Posted May 16, 2017 on Hotels
Overall, I had a fair experience at this hotel with nice room and good variety at breakfast. However, the room was supposed to have 20 sqm and I doubt it was the case, the glass door of the bathroom brought very limited privacy and the coffee served at breakfast was horrible.
Comment from Hotel Management
May 18, 2017
Dear valued guest, We would like to thank you for your valued feedback and your stay at the Leonardo Hotel Vienna. Our aim is to offer all of our guests a relaxing atmosphere to feel good and having a pleasant time. We appreciate your feedback and forwarded it already to our café supplier to have alternatives for improvement. We do hope of welcoming you back in our Leonardo Hotels and remain from Vienna, with best regards.
5 out of 5
by Gemma

Great Location for a short break in Vienna!!!

Posted May 11, 2017 on Hotels
Overall, a great little hotel for a romantic weekend in Vienna!! Great Locaction - only 200m from the underground, so the whole city was easily accessible!! Only criticism was that wifi was not included in the room price (*shocking*) and was 7euros a day for 2 devices. I have never experienced this before, even from very budget hotels. This meant I didnt get to do my usual - trip planning in bed. Apart from that I would definitely recommend this hotel!!
Comment from Hotel Management
May 15, 2017
Dear Gemma, Kindly thank you so much for your stay at the Leonardo Hotel Vienna and your time to give us your valued feedback. The input of our guests is vitally important to us and we are pleased that you liked the location of the hotel. To be of help, we are providing free access to the internet on 3 business desks at the hotel lobby and further to this on one 1 business desk at the FIT&RELAX Lounge. In our Superior room category the WIFI is included. We do hope to see you again in the future an remain from Vienna, With kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from isreal

nice otel in center city good food

Posted May 2, 2017
Location: nearby main street
nice otel in center city good food good room all is near by /
Comment from Hotel Management
May 3, 2017 by Ebi, Hotel Management
Dear ofer, Kindly thank you for your valued feedback and your stay at the Leonardo Hotel Vienna. We looking forward of welcoming you back. With best regards.
5 out of 5
by Horatiu

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Kindly thank you, Horatiu, for your stay at the Leonardo Hotel Vienna and your time to share your valued rating with the other planners. We remain with best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southampton UK

Good Hotel near to excellent shopping centre

Posted Mar 27, 2017
Pros: Well see the above review - that says it all.
Cons: The only small problem was the directions provided to the hotel were misleading and trebled the distance we really needed to cover.
Location: Very good location indeed - see the first box for details. The hotel was 200 metres from the Westbahnhof - an important travel hub.
This was a very good hotel - clean, comfortable & staff very helpful - and very close to an excellent shopping area with a wide range of places to eat, drink and shop, as well as sitting outside in the evening. Very lively in the evening and it was largely pedestrianised. The hotel was well-placed near to the Westbahnhof giving easy access to Vienna. We would definitely go back and we recommend it unreservedly.
Comment from Hotel Management
Mar 27, 2017 by Ebi, Hotel Management
We would like to thank you, Steve, for your stay at the Leonardo Hotel Vienna and your effort to share your personal impressions with the other travel community. We appreciate your feedback. From the hotel location and with the public transportations, it is easy to explore Vienna and the surrounding within short time. Also the near Mariahilfer Strasse invites to walk along the urban pedestrian area to find nice and cozy café shops, restaurants and hidden places. e.g. Spittelberg or Museums Quarter. We are happy to read that your stay was enjoyable and that you leaving Vienna with good memories. We are looking forward of welcoming you back and remain meanwhile, With best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location

Posted Mar 18, 2017
WiFi with charge, is a negative for me, although there were a few pc 's on the lobby with free Internet. But WiFi is what I needed, not a pc. When the hole city has free WiFi hot spots, with excellent signal, it is not nice To have to pay on the hotel. Generally, i had a nice stay and the hotel is nice as well.
Comment from Hotel Management
Mar 18, 2017 by Ebi, Hotel Management
Dear Panos, Kindly thank you for your stay at the Leonardo Hotel Vienna and your time to share your valued rating with the other planners. We appreciate your feedback. Thank you. We remain, with kind regards.
4 out of 5
Recommended
for Couples
by A verified traveler from Israel

Leonardo Vienna - good place to stay

Posted Mar 16, 2017
Pros: The hotel is placed on easy accessable place , not far away of Vienna main atractions.
We spant six days in Leonardo Vienna and ejoyed it very much. The hotel is placed close to Westbahnhof underground and train stations, Mariahilfer shopping street and the Museums' of Vienna Quarter (just 25 min. away by foot). The central location of the hotel makes it a good place to stay in Vienna.
Comment from Hotel Management
Mar 16, 2017 by Ebi, Hotel Management
Dear Moti, We would like to thank you for your time and effort to share your personal impressions of your stay with the other travel community. We appreciate your feedback. We remain, with best regards.