We arrived at the hotel at 11.45pm after driving on an extremely long road, winding its way around mountain sides. There were no signs except for one on the unlit winding road.
We were told that we had to leave by 10.00 am as the rooms had to be cleaned for the new occupants. Having travelled all over the world, we had never encountered such a need to leave by 10am -- apparently it was hotel policy! We could raise the issue with the duty manager next morning. We did!. We were told by her that we had to leave as they had to clean the rooms. I suggested that they could clean the rooms numerically before and after ours, viewed in numerical order. No, they had to clean in that order said the duty manager. I told her it was not rocket science to skip a room and come back later... but it was lost on her. We did leave just after 10.00 am
ORBITZ, you failed to vet or determine the quality of this hotel. We were disappointed and you are just as much responsible for offering this unfriendly and bad hotel. Hospitality = 0 marks out of 100.