Ratings based on 102 Verified Reviews

3.2 out of 5
55% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
The only thing I didn’t like was the fact some of the guests had Dogs in there room.
Comment from Hotel Management
Apr 18, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta,ga

Posted Apr 15, 2018
This Hotel was awesome.The only thing I didn’t like was that there are many TV chanels to watch.
Comment from Hotel Management
Apr 16, 2018 by Hotel Management, Hotel Management
Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you enjoyed your time with us. We have taken a note of your concern. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Nashville, TN

Adequate

Posted Apr 4, 2018
Pros: Close to the interstate and a good value for the price I paid
Cons: Smell of the room, kitchen cleanliness, make sure all windows will close
Location: Convenient to Marietta, Braves stadium, Life University and Kennesaw State
The hotel was adequate for the night. The room smelled odd, as if it used to be a smoking room. There were a few crumbs and a drip of something on the kitchen counter and there were a few pieces of fuzz on the floor. The bed and bathroom seemed clean and the bed was reasonably comfortable. One of the windows would not close all the way, which let in some sound from the interstate.
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
Thank you for your feedback about our hotel. We are happy to know that your overall stay was enjoyable, and you felt you got a good value for the money. However, we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. We hope the positive aspects of our hotel will encourage you to choose us again. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Don’t do it.

Posted Apr 2, 2018
This hotel smells, the elevator is crappy and the staff in unpleasant. The so called breakfast was terrible, there were stains on the pillowcases and the rest of the linens. When I went to exchange the linens the lady at the counter acted as if it was an inconvenience to her as if it wasn’t for me. Everyone seemed so annoyed to have to do their jobs. I would not recommend this hotel to anyone. The absolute worst extended stay that I have ever stayed in, I was very disappointed. If you are thinking about booking this hotel, please keep looking. You will regret it later.
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
Tiana, we sincerely apologize for the issues you experienced during your stay. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler

False Advertising along with poor room occupancy m

Posted Mar 18, 2018
When we arrived we were given a room with tenants and heard a few choice words as we opened their door. Then we got to our room and no dishes, were in the room so I called and went to retrieve dishes so we could eat the dinner we bought. When I brought up the wet dishes I noticed tgey were filthy with residue of the person who ate the day before I'm assuming! The rooms blanket smelled like sweat from a professional athlete who dis not shower after an important game. The staff however was courteous and dis apologize for all the issues. I would say the Company needs to advertise truthfully and be honest about the obstacles they will go through to have a comfortable advertised stat. Unfortanetly my military family will not stay here again.
Comment from Hotel Management
Mar 21, 2018 by Hotel Management, Hotel Management
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2018
Nice environment very lovely staff. Jacqline the receptionist was very helpful
Comment from Hotel Management
Mar 19, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America an for the wonderful feedback. It is a pleasure knowing you had a comfortable stay and that you loved the excellent service offered by our staff. Your compliments have been shared with the entire team, especially with Jacqline for exceeding your expectations. Thanks again, and we look forward to serving you again when in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

The Shining part 2

Posted Mar 12, 2018
This hotel was creepy and it smelled funny. The walls were thin there was no ice machine
Comment from Hotel Management
Mar 14, 2018 by Hotel Management, Hotel Management
We are sorry for not meeting all of your expectations and for the odor issue you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler

I wouldn’t recommend to Anyone

Posted Mar 9, 2018
All bad I will never go back reservation wasn’t handled properly nasty room the whole atmosphere was disgusting
Comment from Hotel Management
Mar 11, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Atlanta

Posted Mar 5, 2018
Head board fell and busted my head. Key didn't work, no phone, I have knot on my head.
Comment from Hotel Management
Mar 7, 2018 by Management, Hotel Management
Thank you for bringing this to our attention. We take the safety of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta

Nice, but foul odor near elevator on 2nd floor .

Posted Feb 21, 2018
Check in was good. However, next to elevator on 2nd floor there was a very foul order. Not bad for price. I booked in before downloading app and could not get the app discount. I entered the information asked but app couldn't find info.
Comment from Hotel Management
Feb 23, 2018 by Hotel Management, Hotel Management
Aaron, thanks for staying at our hotel. It is a pleasure knowing you liked the value we offer and that you had a pleasant stay. We value your observation in regard to odor and have taken a note of it for future guest experiences. All of us at Extended Stay America would love to welcome you back for a much better visit when in the area. Sincerely, Hotel Management