Ratings based on 329 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm Beach County, FL
Work in progressPosted Sep 16, 2017
Arrived very late. Room was in process of being refurbished. Only night custodian present to provide keys (9 PM). Some internal door knobs missing, TV remote didn't work, light fixture glass coverings missing, bathroom sink drain plug broke, missingTV in bedroom only wires and mounting bracket present, bed box spring filthy, no coffee maker. Cancelled remaining reservation days. Stay away!!!
for Everyoneby A verified traveler from Palm Bay, FL
Clean, comfortable, and kindPosted Sep 13, 2017
Pros: Spotlessly clean room, great A/C, plenty of cable channels, full sized fridge and freezer with ice trays, and a caring property manager.
Cons: Maybe a couple more pillows, and an extra roll of toilet paper.
Location: I was glad of the NAV system in my rental car because the hotel is set back from the road and hard to see, but many stores and restaurants nearby.
I fled Hurricane Irma and was lucky enough to find a room at this extended stay hotel. I arrived exhausted at about 8:30pm & followed the instructions to call the Property Manager, who arrived in about 2 minutes! Mr. LeBow (sp) was as kind and comforting as an old friend, getting me set up with a smoking room on the 4th floor (I know, I know, but when you're a hurricane refugee you are just going to need a ciggie!) where I found cold A/C, a nice clean hot shower, fridge, microwave, and ample cable TV. I was able to relax for the first time in days. I read other reviews of this property, and I utterly disagree!! As an extended stay, they do not offer daily housekeeping or utensils or amenities. That's not a fault, that's the way the hotel functions. But my room was spotless, not a single insect of any kind, no stains anywhere, cleaner than my house! The staff was attentive, honest, and ready to answer questions about the area. I have nothing but good things to say about my experience at this InHotel property.
by A verified traveler from charlotte, nc
Locked out of hotel when I arrivedPosted Aug 25, 2017
Cons: New management? Expedia should review it.
When I arrived at the hotel at 8:45pm, there was a sign to say the office closed at 7:00pm. I called the phone numbers provided for after hours assistance, and nobody answered, after numerous tries. I had to find another hotel to stay in! ThIs is bizarre, and has never happened to me before. I recommend that Expedia drop this hotel from its list. I drive 6 hours to get there only to be locked out for the night. Unacceptable.
by A verified traveler
Posted Jul 18, 2017
Ground floor room with a window that won't lock, asked three times to have it fixed and nothing was done.
by A verified traveler
Do not stay here!Posted Jul 11, 2017
This was the worst hotel ever!!! Our window on our room was broken. There were cockroaches everywhere, mold issues, they staged the furniture to cover up the fact that the window was completely missing the glass. Worst place ever to stay!
by A verified traveler from North Carolina
BEWARE! Stay anywhere but here! A nightmare!Posted Jul 11, 2017
Of many, this was the WORST experience my husband & I have ever had. Upon arrival, we asked about paying extra for a later checkout since an event we were attending didn't start until around 6PM the next evening. The clerk, Brent, agreed to move our checkout from 11 to noon. Before we left the office around 6PM, he offered to extend checkout to 1PM, leaving a note for morning staff, which we accepted w/ much gratitude. We then went to check our room before heading out. To our surprise, there was a maintenance person shampooing the carpet & caulking cracks in the walls. That should've been our sign to go elsewhere, but I'd spent the money & didn't need to pay more. Fast forward to our overnight stay. There was a stove, microwave & fridge. No problem. Pillows on the bed were different sizes. One was tiny & hard as a rock. My neck is incredibly sore. No coffee pot through the entire motel. We reserved a smoking room, but there was no ashtray available or even plastic cups. There was one outlet throughout the entire room. It was nowhere near the bed. Surprisingly, there was a decent sized flat screen TV. My husband later found a roach crawling up the fridge. I wish I'd taken some photos to illustrate. The next morning, I found the knob to turn on water in the shower was very difficult to turn. When I finally turned it to a setting that should've produced hot water, it was lukewarm at best, even minutes later. My husband & I spent our turns in the shower gasping because it was so
Vacation StayPosted Jun 6, 2017 on Hotels
When we first got there, we noticed there was only one kitchen chair and the bathroom light flickered badly. We reported those two things and they were remedied quickly. The exhaust fan in the bathroom only worked the first night we were there, but didn't need it so didn't report it. Didn't want to complain too much. We were told that they didn't swap out towels for clean ones and that we should wash our own towels. Ran out of toilet paper. No extra roll. Only had one day of housekeeping in the middle of our 10 day stay. It was an extended stay motel, but had no cookware or utensils. The wi-fi was weak. The hall carpet was dirty and messy, but wasn't vacuumed for a week. The entrance door by our room didn't close properly or latch, providing no security for the whole 10 days.
by A verified traveler
Dirty , no one to help, noisy, no clean towels ,Posted May 28, 2017
I HAD A DOUBLE BED THEY GAVE ME ONE , THEY SAID NO CLEAN TOWELS UNTIL THREE DAYS , NOISY, LIGHTS DIDNT WORK, UNPROFESSIONAL
Posted May 22, 2017 on Hotels
It was a jock after paying a week in advance get there and don't have a room and still haven't got my money back.
for Everyoneby A verified traveler from Long Beach, CA
Nice hotel, close to resturants & highwaysPosted May 15, 2017 on Orbitz
Pros: Comfort, everything was within a short distance
Cons: The carpet along the corridor was dirty, need to cleaned or replaced
Location: Many familiar resturants, upscale and fast food are close to the hotel.
The rooms was clean and comfortable. All of the amenities worked just fine. Their maids did a good job of cleaning the room. And good parking.