Ratings based on 285 Verified Reviews

2.8 out of 5
44% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Needed a place for a ball tournament

Posted Oct 13, 2017
The toilet had urine on it and we we're afraid to take our shoes off. Not a good experience, but we had fun at the ball tournament!
Comment from Hotel Management
Oct 16, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure during your recent stay. Please know the conditions you describe are an exception to our guest commitment and as such, we apologize for the inconveniences you describe. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience.
2 out of 5
by A verified traveler from Tampa

Would not recommend

Posted Oct 6, 2017
This hotel is being updated. The lobby definitely has been and looks very nice. The rooms however have a long ways to go. I arrived and there were cops there due to some elevator issue. Their computer system was down and they were having issues with accepting credit cards. The elevator was wet and smelled like urine and did so my entire stay. The room has been partially updated but the furniture is old and so was the ac. No shampoo provided and the towels were small and thin. I showered and walked around the room and my feet were dirty from just walking the room 10 mins. They have linoleum floors and the must not sweep the rooms. There are no do not disturb signs. The first morning housekeeping knocked really early in the morning, around 9:15am. The 2nd day they knocked as they opened the door and just barged in and then apologized and closed the door. The tv reception is really poor and the channel quality is bad. On my last day I had started wearing socks to walk around the room, which was a good thing because there was a flattened dead roach on the ground that was not there earlier. I spent very little time in the room but it was not a good stay.
Comment from Hotel Management
Oct 10, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.
1 out of 5
by A verified traveler from Maryland

Poor conditions

Posted Oct 6, 2017
First, I like to say they have very good internet connection, HBO is also an added bonus. However, the condition of the room is in poor condition. The box spring in dirty and ripped, the bathroom was not clean and when you turn on the water, brown water would come out. What is horrible they have roaches crawling all over the place.
Comment from Hotel Management
Oct 10, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We have procedures in place related to our pest policy that should have prevented the inconveniences you describe. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please accept our apologies that your stay was less than satisfactory. We encourage you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Clean and nice. Great hotel for the price

Posted Oct 5, 2017
Pros: Parking
Cons: Nothing. The hotel was just that nicest hotel. I hope that any login for a great hotel and not wanted to spend much money.chose this ona
Location: QT. WENDYS.. ALL AMERICAN WINGS, 2 WELLBANKS CLOSE BY. KROGER, ANY KIND OF DOCOR
Nice staff loving to help anyway they could. I would reconmend this hotel for all business and leisure travel
Comment from Hotel Management
Oct 10, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, We appreciate you recognizing our excellent service, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department to share your experience. We hope to see you again soon. Safe Travels.
1 out of 5
by A verified traveler

Roach hotel

Posted Oct 2, 2017
Absolutely terrible. I had to wait 30 to 40 minutes for my room to be "ready." Once I'm checked-in and go to my room, there's a dead cockroach by the toilet, the lampshades are broken, the a/c unit is broken, and the vents were on the floor instead of the actual unit. I got upgraded to another room that's equally as disgusting. The floors turned my feet black, there was moldy food in the microwave and fridge. One morning my friend woke up to a cockroach on her pillow. We ended up checking out early and stayed at the La Quinta on Paces Ferry for the remainder of our trip. Never going back and I only recommend this hotel if you're looking for drugs or prostitutes.
Comment from Hotel Management
Oct 6, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations Department to record the details of your visit to help us provide a better guest experience in the future.
3 out of 5
by A verified traveler

Posted Oct 1, 2017
If your just looking for an economic place to sleep and shower go ahead. Although one night there was screaming coming from the room next door at various times during the night. It is right next to I75 so if traffic noise bothers you look elsewhere.
Comment from Hotel Management
Oct 8, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. We encourage you to contact our Guest Relations Department to record the details of your stay to help us provide a better guest experience in the future.
3 out of 5
by A verified traveler from Georgia

Convenient, but really noisy.

Posted Sep 21, 2017
It was convenient for what I needed it but noisy due to the traffic. I acted as though the traffic was the ocean and it somewhat help, crazy I know but I wasn't on a business trip so it worked. I didn't like that people hanging out in the hallway I would not have taken my children. Although, they didn't bother, I wouldn't want my babies in that environment.
Comment from Hotel Management
Oct 10, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. We encourage you to contact our Guest Relations Department to record the details of your stay to help us provide a better guest experience in the future.
1 out of 5
by A verified traveler from Marrietta,GA

Infested with cockroaches

Posted Sep 16, 2017
Cochroaches in every room. I had to move twice to different room same result. Motel is completely infested with cockroaches. Huge ones too. Had to check and go find another hotel. Staff was courteous and understanding. Got a full refund from Expedia.
Comment from Hotel Management
Oct 6, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We have procedures in place related to our pest policy that should have prevented the inconveniences you describe. Please accept our apologies that your stay was less than satisfactory. We encourage you to contact Guest Services to record the details of your visit to help us provide a better guest experience in the future.
1 out of 5
by A verified traveler

Roaches

Posted Sep 14, 2017
Roaches everywhere. In the shower. The toilet. The bed. I brought 2 cats with me and they wouldn't even eat their food or use the litter box because there were so many roaches in both of them. The floors were slimy and felt like they haven't been cleaned in years. Absolutely the worst hotel I have ever had. Don't be fooled by the picture of the lobby. I won't stay in this chain ever again
Comment from Hotel Management
Oct 10, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for taking the time to share your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We have procedures in place related to our pest policy that should have prevented the inconveniences you describe. Please accept our apologies that your stay was less than satisfactory. We encourage you to contact Guest Services to record the details of your visit to help us provide a better guest experience in the future.
3 out of 5
by A verified traveler from martietta

It'll do

Posted Sep 13, 2017
The lobby is really nice but the rooms are just eh the room smelled like a pack of cigarettes I only needed it for one night it was an affordable option for my needs
Comment from Hotel Management
Oct 12, 2017 by Brand Experience Team Member, Hotel Management
Dear Guest, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. We do accommodate our smoking guests with assigned smoking rooms and are sorry you experienced dissatisfaction with the concerns you describe. We sincerely apologize for your unpleasant stay due to the inconveniences you experienced. We invite you to contact our Guest Relations department to record the details of your visit to help us provide a better guest experience in the future.