Ratings based on 214 Verified Reviews

3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by Rachel

Posted Dec 28, 2017 on Hotels
The hotel was very slow to fix any issues that came up. Had to ask two times to get ac running and a two hour wait in between. The spa was a joke. Had an appointment at 10:30 Christmas Day. The lady did not show up and they could not get ahold of her. Final let us know that it would be 230 before she would get there. We had waited on her too long at that point. They might or might not replish stuff in your room. Staff made promises they did not follow up on. Would not go back there
Comment from Hotel Management
Jan 11, 2018 by reservations, Hotel Management
We would like to apologize for your disappointment however this is is not always the case. Hope you reconsider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Park City, Utah

Really nice location in beautiful Marigot Bay.

Posted Dec 21, 2017
Pros: Location, charm and people.
Cons: They need a better lobby... some things could be updated but overall it's nice and I thought a good value with the expedia deal.
Location: On a bay with a small beach... take a short water taxi ride to the other side of the bar with bars and shops and restaurants.
Lovely old style Caribbean hotel with charm. Loved the location with a little beach out front.
Comment from Hotel Management
Jan 11, 2018 by reservations, Hotel Management
Thank you for sharing your experience with us. We will take you advise into consideration.
4 out of 5
Recommended
for Couples
by A verified traveler

Lovely

Posted Dec 21, 2017
Cons: We only had ONE complaint. A bartender on our last night was distracted and after a half hour of empty drinks we left for dinner elsewhere.
Great place, lovely locals, all kinds of fun right around every corner. And the massage at the spa was the best we've ever had!
Comment from Hotel Management
Jan 11, 2018 by reservations, Hotel Management
Thank you for your review. Glad you had a good time. Our apologies that the bartender did not pay enough attention to you.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing Getaway

Posted Dec 10, 2017
Even though I only spent a short time at this hotel. It was enough to convince me to make it my choice for a hotel in St Lucia. Marigot Bay is a beautiful and peaceful location and this hotel is in the perfect spot. The sunsets and views are to die for. Will try to make my next visit with family or friends.
Comment from Hotel Management
Dec 11, 2017 by reservations, Hotel Management
Thank you for your wonderful review.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect getaway

Posted Dec 9, 2017
If you are looking for a place to stay that is different and unique then I would recommend this hotel. The people that you meet , the ambiance, the views are like no other. Wish I could have had the opportunity to spend more time here. Will definitely return and book a longer stay. Doolittles restaurant and bar offers a variety of lovely cocktails. Don't even get me started on the steakstones. You get to cook your meat to your desired taste and liking.
Comment from Hotel Management
Dec 11, 2017 by reservations, Hotel Management
We really appreciate your feedback. Thank you for sharing your experience with us.
5 out of 5
by Mark

Posted Nov 19, 2017 on Hotels
Only one night at the hotel, but food was great, excellent customer service from staff, and the location was perfect for my business trip.
Comment from Hotel Management
Nov 29, 2017 by Marcia, Hotel Management
Thank you for your review. Happy you had a good time here.
3 out of 5
by Michael

Posted Nov 16, 2017 on Hotels
Great views from balcony but too many steps up to room.
Comment from Hotel Management
Nov 29, 2017 by Marcia, Hotel Management
Our apologies for the steps. We could have accommodated you in a lower room had we known.
5 out of 5
by Susan

Pre Cruise Stay

Posted Nov 15, 2017 on Hotels
Had a wonderful room overlooking the bay with a fantastic covered porch area and an area for lounging with no cover. The four poster bed was comfortable. The large shower provided plenty of room to wash off the day. It just started our trip on a high note. Too bad we didn't plan to stay longer either before or after our cruise.
Comment from Hotel Management
Nov 29, 2017 by Marcia, Hotel Management
Glad you had a good time here. Hope you do decide to stay with us again.
3 out of 5
by A verified traveler

Nice view. Older facility

Posted Nov 1, 2017 on Orbitz
Pros: The view
Cons: Many improvements but the price was reasonable and Doolittle’s had decent food.
Location: Only stayed two days. Seems to be a good spot for water activities
The hotel was clean but it is old and getting to my room was daunting. I’m almost 60 and in relatively good shape but it’s a tough climb to the rooms. The beach was small rocky and not really maintained. The view is beautiful. Make sure you have a converter if you’re from the states. The hotel did not have enough even though it was off season.
Comment from Hotel Management
Nov 11, 2017 by reservations, Hotel Management
Thank you for your review. Had we known the steps were a bother we would have accommodated you in one of the lower rooms. We do not provide converters which is stated but if we do have extras, then we allow our guest to use them.
3 out of 5
by A verified traveler from New Orleans, LA

I'm not sure what to make of this place

Posted Oct 29, 2017 on Orbitz
Pros: Staff, location, beauty, sunsets and gorgeous boats docked nearby.
Cons: Infrastructure, room maintenance, plumbing, air conditioning
Location: A premier spot in Marigot Bay with water taxi service to and from the shore. Shops & companion hotel (very posh) nearby. Water taxi runs every 5 mins
The resort has all the intangibles - friendly staff, location, beauty, sunsets, boats, boats, boats. But this resort is old, outdated and in disrepair in some cases. The food and drinks were fine at the outdoor restaurant. Again, staff was most attentive and helpful. However, my two bedroom suite was in need of significant maintenance. Bathroom drains backed up and then drained very slowly. The bathtub was rusted around the bottom. One of the two air conditioners did not cool. The sliding doors were very tough to open and close, preventing the use of one of the two walkout balconies. With an investment of time and money, this resort could rank among the very best in St. Lucia. WIthout it, I will likely pass on future stays there.
Comment from Hotel Management
Nov 11, 2017 by reservations, Hotel Management
We can only apologize as none of this was brought to the attention of anyone and nothing can be done after the fact but thank you for your recommendations.