Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from London

Nice hotel on the beach with a fantastic location

Posted Sep 6, 2016
Pros: Well kept room with a big balcony overlooking the beach. The grounds and gardens, are well maintained. The free boat shuttle is charming.
Cons: Breakfast - Breakfast - Breakfast. Service, menu, timings, organisation, everything about breakfast
Location: Great location! Mesmerising view of the bay. Snorkelling trips available from the diving shop on site.
Thoroughly enjoyed our stay at the Marigot Bay Hotel. The hotel obviously tries hard to look after its customers. It represents value for money.
Comment from Hotel Management
Sep 7, 2016 by Reservations, Hotel Management
Thank you for sharing your experience with us. We are very happy that you enjoyed your stay. Our apologies about breakfast. This is something that we will certainly look into and improve where necessary.
4 out of 5
by A verified traveler

NICE RELAXING TIME

Posted Jun 27, 2016 on Hotels
RELAX
Comment from Hotel Management
Jul 6, 2016 by Marcia, Hotel Management
Thank you for your review.
2 out of 5
by A verified traveler

Posted Jun 8, 2016 on Hotels
Comment from Hotel Management
Jun 17, 2016 by Marcia, Hotel Management
Thank you.
3 out of 5
by KATHY

Posted Jun 5, 2016 on Hotels
The view was nice, but the incline to walk to the room was exhausting. We only stayed one night until our villa was ready in Gros Islet. I would go there for lunch or dinner, but I would not stay there again. The room was clean and staff very friendly the bed was very uncomfortable.
Comment from Hotel Management
by Marcia, Hotel Management
Thank you for your review. We are a hotel who always aim to please our guest and to help them if they encounter any issues. All what you have stated here could have easily been rectified for you had we known. A room with less walking and a comfortable bed would have been provided for you. I do hope that you reconsider staying with us once as we would love to have you.
3 out of 5
by JEANE P. from NJ

Perfect for a solo getaway.

Posted May 12, 2016 on Hotels
I had a wonderful stay overall. St. Lucia is beautiful and the location of the hotel is paradaisic. The staff was exceptionally pleasant, polite, helpful, responsive. Unfortunately, my shower and toilet were clogging, and maintenance discovered that a root is growing in the plumbing. But they did try as best as they could to help alleviate the problem. I had to deal with that inconvenience. There are no shelves in the shower, so there is nowhere in the shower to rest soap, shampoo, conditioner or anything. The tiles in the room also seemed a bit dingy. WiFi was not available in the room, only in the restaurant and office. So that was another inconvenience. Additionally, I had a steep climb to my room but the view was worth it. I would however definitely stay there again. For a solo getaway, fine; but I would want upgrades for a romantic getaway.
Comment from Hotel Management
Jul 16, 2016 by Marcia, Hotel Management
Thank you for taking the time out to share your experience at the hotel. We apologize for the inconveniences that you had to deal with throughout your stay. If you do decide to stay with us once more, may i suggest a Beachfront Studio. No steep climb and very little steps.
3 out of 5
by A verified traveler

Gilligan's Island

Posted May 11, 2016
It was a nice hotel with nice staff and beautiful view the only problem was no WiFi in room and could not use the outlets to charge phone and computer had to wait 3 days to get an outlet extention, also food was pricy, I recommend to get breakfast included with package. Be ready to take a fairy boat to take you to the hotel and back to mainland, free of charge.
Comment from Hotel Management
May 17, 2016 by Reservations, Hotel Management
Thank you for your review as we are always happy to receive feedback from our guest. There is wifi in all rooms, you may not always get it because of where your room may be located. However wifi is available in public areas and the reception area. It is stated on our website that we do not provide converters but if your deices are in need of charging, then this can be done in the office or at the bar. The pricing of food is reasonable when you consider cost of goods etc. Overall it looks like you had a good stay here and we hope to see you again.
4 out of 5
by eric from Rikimadinina

Très sympa

Posted Apr 30, 2016 on Hotels
Hotel accès uniquement par bateau studio isole dans le peut parc chambre grande belle vue Plage très moyenne et sale Piscine et gym petit
Comment from Hotel Management
Jul 16, 2016 by Marcia, Hotel Management
Thank you for your review. We do hope that you decide to stay with us in the future.
5 out of 5
by A verified traveler

A beautiful quiet scenic resort

Posted Apr 28, 2016
Pros: the private beach, the peace and quite, the snorkling
Cons: The pictures of the room we booked is nothing compared to what we saw on the website or Expedia, the room was much smaller and different
Location: many restaurants, grocery, shops, bank, some local vendors.
We stayed here for 6 nights with our kids, a beautiful view, surrounded by mountains, beach and most scenic views.
Comment from Hotel Management
May 1, 2016 by Reservations, Hotel Management
Thank you your kinds words. We are very happy that you enjoyed your vacation with your family. The hotel has more than one two bedroom villa and there are photos of both on Expedia and our Website. We do hope that you decide to stay with us once more as we would love to have you.
3 out of 5
by A verified traveler from Hamburg

Hält nicht, was es verspricht

Posted Mar 21, 2016
Marigot Bay gehört sicherlichzu den eindrucksvollsten Orten auf St. Lucia, umso enttäuschender, dass es dem Management dieses Hotels nicht gelingt, den Gästen ein echtes Gefühl des Willkommenseins zu vermitteln. Das Preis-Leistungsverhältnis stimmt auch nach Zimmerupgrade nicht. Trotzdem ist der Sonnenuntergang vom Strand unbezahlbar. Mit etwas Anstrengung, einigen Reparaturen und freundlicherem Personal wäre dies ein perfekter karibischer Traumort.
Comment from Hotel Management
Apr 1, 2016 by Reservations, Hotel Management
Thank you for your review. We will certainly take what you have said into consideration.
5 out of 5
by A verified traveler from England

Beautiful bay resort

Posted Mar 13, 2016
Fantastic location set in a beautiful bay. A handful of great restaurants with lovely food. Great place to relax. Stayed in the Superior Firefly room, self catering option. Did change rooms as first room offered had a basic kitchenette instead of a full kitchen. Hotel wasn't busy so no problem swapping rooms.
Comment from Hotel Management
Mar 14, 2016 by Reservations, Hotel Management
Thank you for your kind words. Our aim is to make our guest feel as comfortable as possible. So whatever your need, we are here to assist. Glad you enjoyed your stay at the resort. Hope to see you again someday.