Family Villa | Balcony

Reviews of Marigot Beach Club and Dive Resort

4 out of 5
Marigot Beach Club and Dive Resort
Marigot Bay, Marigot Bay

Reviews

7.4

Good

Rating 10 - Excellent. 83 out of 375 reviews" "
Rating 8 - Good. 137 out of 375 reviews" "
Rating 6 - Okay. 102 out of 375 reviews" "
Rating 4 - Poor. 30 out of 375 reviews" "
Rating 2 - Terrible. 23 out of 375 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's named "Beach Club" and there is only a small dirty public beach. The pool was out of service so we were on a tropical resort with no place to swim. Judge Judy was blasting on the room tv when we arrived. The room didn't have a place to put suitcases on other than the floor, the wifi and blow dryer didn't work, there was no hot water, and breakfast was awful. The people weren't friendly and it was over priced. This is the first negative review I have ever written but people need to know what they are getting.
Stayed 2 nights in Mar 2024

4/10 Poor

Rebecca B

Traveled with family
Disliked: Property conditions & facilities
- 4 days/nights without running water and no backup system - no fitness room/ctr as promoted - no spa as promoted - no dive center or shop as I.d. - no functioning stove and oven in room as listed - TV no signal The facility is not functioning as a resort as the property is dilapidated structurally with some minor attempts at landscaping. The restaurant menu has limited items and unavailable items should be removed. Chef Andy is excellent and accommodated dietary restrictions.
Response from Reservations on Mar 13, 2024
Thank you for sharing your experience with us. I would 1st like to apologize for the inconveniences caused during your stay.A hotel would not be able to function or even stay open without water for 4 days.We did have interruptions with water due to the island's water supply undergoing repairs.There is a gym and a spa on property.Appointment must be made for the spa.Keys for the gym is collected at the office.While we no longer have a dive shop on property, diving is still an option for all guest.we provide as much information as we can upon arrival and a front desk agent is always available to assist with questions.

4/10 Poor

Patricia

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very quiet setting. Lovely views. Would not recommend this property for seniors or people with mobility difficulties. Property needs upgrading. We had water issues for the first 10 days. Someday as we didn’t have water for long periods of time. Food at the rest at was expensive and very slow
Stayed 26 nights in Feb 2024
Response from Reservations on Mar 13, 2024
We would be out of business as a hotel if we were not able to provide running water for 10 days. There were interruptions in the water supply due to major work by the water supplier for the island.We do have back up systems however they can only last for so long without being able to replenish from the supplier.Lower rooms are available for person with mobility issues.

2/10 Terrible

Alicia

Stayed 3 nights in Feb 2024

2/10 Terrible

Alicia

Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was amazing with breathtaking views at every turn ! The restaurant bar area was very hip we loved it . Was very hard to get ice
Stayed 1 night in Feb 2024
Response from Reservations on Mar 13, 2024
Thank you for your review.Happy you enjoyed your stay,

6/10 Okay

Marta

Traveled with family
Liked: Staff & service
Great view! Nice location, kayak on site, we enjoyed the Doo little restaurant, live music and friendly staff, although the rooms need a lot of upgrades, and cleaning. There were roaches and centipedes, a lot of mosquitos, missing propane tank to cook in the stove, coffee machine with an outlet that we couldn’t use. It is a dive resort but the dive place is for rent. Food was good but overpriced. The massage we got at the hotel’s Spa was really good! Overall We enjoyed all the tours we did at Saint Lucia!
Stayed 10 nights in Dec 2023
Response from Reservations on Jan 9, 2024
Thank you for your review.

6/10 Okay

Kerry

Traveled with partner
Disliked: Staff & service
The beach at the resort and the calm water for swimming are lovely. But this resort is poorly managed and it's too bad as the setting is amazing. There are a few really good staff here who are hardworking, welcoming and helpful. Many seem uninterested in their jobs or in serving the guests. Not for you if you have trouble with stairs - there are lots of them. Not for you if you like a quiet place. The restaurant loves to play the loud music they enjoy, but not all the guests seem to enjoy it. Next door, on the public beach, are an unruly gang of guys who smoke dope all day, while renting out beach chairs etc. One night they played really loud music, disco level until 1am. Then the roosters start a few hours later. I hope the General Manager - we were there for a week and never saw him - reads this and offers his staff some customer service training and praises the good ones (Ricky, Martin, Flavia and Jean). Maybe pay the staff more, or do something to increase the level of service. One morning our shower didn't work, the toilet flooded twice, then the water was off completely. Couldn't even brush our teeth. Went down to the bar to ask for some water and the bar manager insisted on charging me $5 USD for the bottle of water. The office later apologized. Do something about the gang next door. Feels unsafe over there. The resort advised us to call the police if we were troubled by the noise. Not helpful.
Stayed 6 nights in Dec 2023
Response from Reservations on Feb 5, 2024
Thank you for your review.As a hotel we have realized that there is guest who will love the hotel, and some will not be due to preferences.One thing we can say is that an effort is always made on the staff part as well a management to address any issues and resolve them before a guest leaves.You did meet with management to address your concerns and was satisfied with the outcome. There are things that are beyond the control of the hotel when it comes to outside factors however, we advise all guest on the area and surroundings.

6/10 Okay

Jane

Traveled with family
Disliked: Staff & service
The location is spectacular . We enjoyed the waterfront location and the views. The property is dated. The restaurant food was fair, but the service was slow. The meals were served in an uncoordinated manner. We were a group of 6 and this unnecessarily stretched out the time spent in the restaurant. One morning breakfast took over 2 hours, and only four of us required food.
Stayed 2 nights in Dec 2023
Response from Reservations on Jan 9, 2024
Thank you for your review.

8/10 Good

Marc

Stayed 2 nights in Nov 2023
Response from Reservations on Jan 9, 2024
Thank you.

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Marigot bay is absolutely beautiful the resort is on a steep hill by the bay and beach. Our view was perfect. George was so helpful on giving us information and help. He is the best!! The resort is isolated so it is relaxing. You can arrange excursions from the resort We loved this place
Stayed 6 nights in Nov 2023
Response from Reservations on Dec 5, 2023
Thank you for this wonderful review.

10/10 Excellent

Royston

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reservations on Dec 5, 2023
Thank you

2/10 Terrible

Emily

Disliked: Cleanliness, amenities, property conditions & facilities
This property is NOT what the pictures show you. Be warned. The Beach is not really a beach. There is a very small beach area but all the locks get to use it and they do not let up with catcalls, selling their wares and trying to get you drinks with inflated prices or sell drugs. The Bay itself is beautiful. The hotel is not maintained. There was a lightning my room that never turned off but couldn't get anyone to change the bulb on the stairs to my room (Dangerous!). I left the hotel midway through my stay because there were no services nearby. excursions we're going to cost extra because a taxi had to be arranged to at least Castries. There are about three restaurants available and none of them offer the same exchange rate. I highly suggest using a credit card because the exchange rate can be as low as 2:1 or slightly lower in one case for me. The bed is very hard and not comfortable, the shower tiny and the water sprayed through the curtain and onto the floor into the main sleeping area. There was no one to offer any explanation of the grounds at check in..i.was thrust some paperwork on my arrival and given a room key and someone walked me to the room but had no idea where anything else was. Met the owner who did not know I was leaving and heard him refer to the place as a *cuss word*. I'm not the only one who changed accomodations during my stay! It was that bad. Oh, and I was not given a refund for the nights I did not stay there. I caution you not to book this property!
Stayed 7 nights in Nov 2023
Response from Reservations on Dec 5, 2023
Thank you for your review.We are sorry that the place was not to your expectations. Not every hotel appeals to every client.

8/10 Good

Andrew

Very unique property, with a lot of history. Beautiful ceilings, four poster beds, big decks for relaxing and enjoying the beautiful scenery. Water taxi to take you to and from what felt like your own private island. We had an amazing snorkelling trip with Dive Fair Helen - it was like taking a marine biology class with Andre. Happy we had the opportunity to have such a unique experience.
Stayed 2 nights in Oct 2023
Response from Reservations on Dec 5, 2023
Thank you for your review.

6/10 Okay

CARLA

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is on a hill and therefore many stairs not suitable for young children in my opinion .You have to take a ferry ride to the property and if you wish to leave the ferry has to be arranged especially if it’s very early or late but the staff will work with you and arrange. There are food spots close by.It’s definitely not a resort type property .Property is over grown and needs maintenance You do however get a decent amount of space for the price .It’s a dive spot so I suppose if that’s your area on interest then it’s fine .
Stayed 1 night in Oct 2023
Response from Reservations on Oct 4, 2023
Thank you for sharing your experience with us

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, quiet and the team members are polite and professional. The foods are delicious but a little bit expensive. Other than that nothing else to complain about. So I will recommend this place to any one including travelers.
Stayed 4 nights in Sep 2023
Response from Reservations on Oct 4, 2023
Thank you for your review.

10/10 Excellent

Compton

Stayed 1 night in Sep 2023
Response from Reservations on Oct 4, 2023
Thank you

2/10 Terrible

OLIVIER

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Home not at all professional. The staff don't care about you, they are always playing with their cell phones. We paid 2 nights very expensive in a panorama suite. As soon as we arrived we noticed that there was a problem with the plumbing in the bathroom. There was a loud noise that repeated every 5 minutes. Impossible to sleep even with kies balls. We asked to be moved the next morning, this was done very late in the day around 4.30pm. We were relocated to a lower range room. We asked for compensation and to see a supervisor. We were driven around in circles throughout our stay. Also the hotel restaurant is very expensive and the quantities very small. I do not recommend this establishment not at all professional
Stayed 2 nights in Aug 2023
Response from Reservations on Aug 23, 2023
Thank you for sharing this. We do apologize that this was your experience. We will keep this in mind for future reference.

10/10 Excellent

Shemron

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, had to take a water taxi to get to the resort ( free taxi). Had a really enjoyable experience.
Stayed 2 nights in Jul 2023
Response from Reservations on Jul 25, 2023
Thank you for sharing your experience with us.

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness
Too many stairs. Ants in rooms. The locals have access to guest. Shared beach. Doolittle Restaurant service was slow and the food was ok
Stayed 5 nights in May 2023
Response from Reservations on Jun 7, 2023
Thank you for your review.One point of correction. The beach is public and is not owned by the hotel.

8/10 Good

Rayna

Traveled with partner
Liked: Cleanliness, staff & service
Some of the service was outstanding, some was less than desirable. Overall a good experience! Room was lovely, ferry shuttle was always good! Only complaint was some of the service at restaurant.
Stayed 5 nights in May 2023
Response from Reservations on Jun 7, 2023
Thank you for your review.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service
Beautiful property Food and Staff is excellect
Stayed 2 nights in May 2023
Response from Reservations on May 22, 2023
Thank you.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very quiet and seemed safe although you had to climb a number of stairs which did not bother me The food in Dolittle Restaurant was excellent what I ordered. The staff was very pleasant and helpful. The restaurant patrons was very friendly. I seemed like home. The reviews that I saw gave me a different picture
Stayed 1 night in May 2023
Response from Reservations on May 18, 2023
Thank you for your review.

10/10 Excellent

ADRIANA

Stayed 2 nights in May 2023
Response from Reservations on May 18, 2023
Awesome.

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, property conditions & facilities
Needed upgrade
Stayed 5 nights in Apr 2023
Response from Reservations on May 5, 2023
Thank you.

8/10 Good

Kumarie

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We just returned on 5/3/23. The property is very old. Need much upgrade. The rooms are very old and out dated. It is very hilly. The tiles on the walk way to our room is cracked and very dangerous. There was no light Our room was up on a hill and at night we had to use our phone to walk up. My husband and I fell a few times. We are in our 50s and very healthy and this was very difficulty for us sometimes. They only have one restaurant and the service is very very slow and its very expensive. Everything is very far from this hotel. The staffs give you looks when you ask a questions. I will not go back to this place every
Stayed 5 nights in Apr 2023
Response from Reservations on May 18, 2023
Thank you for your review.

2/10 Terrible

Deborah

Stayed 7 nights in Apr 2023
Response from Reservations on May 18, 2023
Thank you.

4/10 Poor

Deborah

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this resort because it's a "dive" resort. The dive center is no longer in operation, so I was extremely disappointed. The room was nice, but the kitchen was practically unusable. The stove wouldn't light, there's no microwave, there were barely any dishes or cooking utensils. We had to buy paper plates, napkins, and plastic utensils. The pool wasn't working for two days. It was so tiny that we didn't bother to use it when it was working. In the bar area the pool tables are old and very worn. The "business center" was non existent. The internet only worked when sitting outside on the balcony. The shower didn't drain properly, so we were ankle deep in water while showering. The office/reception area was closed many times during daytime hours which made booking excursions difficult. When we arrived they told us we owed money even though I showed them I paid for this reservation in full when I booked it. They insisted that my receipt didn't prove it was paid for. I had to contact Travelocity to get this resolved. The ferry that takes people to the mainland didn't seem to have a real schedule. The owner, Dave, sat at the bar every night which made us think he may be more interested in getting sloshed than in maintaining the property.
Response from Reservations on Apr 27, 2023
This review is indeed a surprising one and we will take opportunity to address and correct the statements made here as the picture being painted is not accurate.Dive ShopThe dive is no longer on our property however it is still near by and diving is still possible.KitchenIn St Lucia, our stoves use gas hob and matches unlike modern UK or the US however you did not mention having difficulty with this.All cooking utensils are provided and located in the cupboard and draws. Most people in our experience do not open all cupboards and draws. PoolWith every hotel, maintenance must be done which includes the pool and this was the reason for the closure of the pool for 2 days. Looks like the real issue was the size which is not tiny. We are small resort and the size of the pool in keeping with this.Pool tablesFunctional and has no issues.InternetThe router is located inside your room so it is highly impossible to receive WIFI in the balcony and not your room.You may have been trying to connect to another wifi and not the one in your room.ShowerNever reported an issue.Office.Office hours are from 8am - 10pm daily which means that it is highly unlikely that you visited the office on many occasions and no one was present.Your booking.this was corrected and an apology was given right away and upon check out.The FerryThis runs back and forth throughout the day. It is reachable via radio.The OwnerThe mention of the owner in this review has no relation to your stay At Marigot Beach Club, we aim to please all our guest and assist in making their stay as comfortable as possible. Our resort may be suited for some but not everyone .

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservations on May 18, 2023
Thank you for your review.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Stunning view from studio Quiet, safe Snorkel from beach Nice drivers on cute, reliable ferry. Cons: Food expensive Staff not always friendly No safe, or broken safe No cash machine anywhere around the bay.
Stayed 6 nights in Mar 2023
Response from Reservations on Apr 18, 2023
Thank you for your review.

8/10 Good

Emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning location.
Stayed 1 night in Mar 2023
Response from Reservations on Mar 24, 2023
Thank you

4/10 Poor

Nicholas

Stayed 7 nights in Mar 2023
Response from Reservations on Mar 24, 2023
Thank you

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Although parts of the propertry need some TLC, our unit was in good condition, very clean and fairly (if minimally) well equipped. The on-site restaurant was very good and all the resort staff were friendly, helpful and efficient. Supply your own coffee filters! The fitness amenities were not available (result of Covid?) but the diver center is great (shoutout to Vanessa!) We would return in a heartbeat.
Stayed 10 nights in Feb 2023
Response from Res on Mar 20, 2023
Thank you for sharing your experience with us.One point of correction. The gym is open for guest use at anytime. It is kept locked but keys are collected at the office.

8/10 Good

Marie-France

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decline
Stayed 6 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you

6/10 Okay

Heather

Traveled with partner
Pros: Beautiful. Loved the room. Loved the views. Cons: I won't go deeply into no wi-fi because it apparently is spotty all over. Things just don't work the same as we are accustom to, so really no sense in complaint. Go with the flow. Our refrigerator croaked, they really got to that quickly. But Doolittles. Really. You have a nice staff, beautiful views, but the food. No. Just say no, and your body will thank you.
Stayed 10 nights in Mar 2023
Response from Reservations on Mar 20, 2023
Thank you for your review.

6/10 Okay

Gregory

Stayed 6 nights in Mar 2023
Response from Reservations on Apr 3, 2023
Thank you.

6/10 Okay

Sherri

Traveled with group
Disliked: Property conditions & facilities
Really liked the location and the food at the restaurant. Service was slow though. Room had no hot water and no telephone.
Stayed 8 nights in Feb 2023
Response from re on Mar 20, 2023
Thank you for your review.

6/10 Okay

John

Stayed 3 nights in Feb 2023
Response from Reservations on Mar 27, 2023
Thank you.

8/10 Good

Jane, Hingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Reservations on Mar 7, 2023
Thank you.

6/10 Okay

D. Terence

Traveled with partner
Liked: Cleanliness
The location of the property and the view were very good, the ferry was unique and very good, and the staff were generally very helpful and friendly, except our particular room had a balcony that did not have shade and we requested at the reception desk to change to a covered outdoor room numerous times during our 8-day stay, to no avail, even though we could see our neighbors -- who had shade -- departed and we were not offered their room. otherwise everything was fine.
Stayed 8 nights in Feb 2023
Response from Reservations on Mar 7, 2023
Thank you for sharing your experience with us.We do our best to fulfill all our guest request as long as it is possible.In your case, it was not and we did express this from the beginning.You may have witnessed your neighbors depart however the room became occupied the following day. There was no room for adjustment.

6/10 Okay

KENNETH

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property was very inexpensive. Which was great ! However I felt like you got exactly what you paid for. Not a terrible place but absolutely not great.
Stayed 15 nights in Feb 2023
Response from Reservations on Feb 23, 2023
Thank you fo your review.

10/10 Excellent

Amble

Stayed 3 nights in Feb 2023
Response from Reservations on Feb 15, 2023
Thank you.

6/10 Okay

Douglas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I found this property to be old and outdated, internet was poor or not at all,
Stayed 3 nights in Feb 2023
Response from Reservations on Feb 12, 2023
Thank you for review.We are sorry to hear that you had wifi issues when this a complaint that we barely receive.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay at the Marigot Beach Club and dive resort. Stayed in the Grande Studio and it was great, the bed was alright, fridge kept our drinks cold and the tv and wifi worked well in our room. The bathroom had a good shower with multiple shower tap options..main overhead, hose, and 6 lil knobs in the wall for a body soak! Great big balcony. Sweet property, lush greenery all around, lots of tree frogs and snails around at night! Nice hiking trail at the top of the property, take the stairs by the tram to the top and you'll see a sign. There is also alright snorkeling at the western point of the resort, snorkel around the man made rock wall or step over the back wall and enter over the lil rocks. Go out a bit and soon you'll come across big rocks and some coral. I found an octopus. Boats all stayed far away. The beach at the front of the resort is very easy swimming for kids, not deep or no waves. And if you enjoy a lil smokable fun you can see the rasta's at the marigot beach next door, they were easy going ppl, very friendly and respectful if you politely say no. May only complaint would be the restaurant, slow service, paying quite a bit for meals, and not getting full. Was glad we could order multiple sides on our dinners. The Do sizzle mahi mahi and salmon was alright, the whipped potatoes and onion rings were great! Breakfast buffet was a lil pricey but you can get your moneys worth on eggs, bacon and french toast! Breakfast cook was awesome she's very happy person!
Stayed 4 nights in Feb 2023
Response from Reservations on Feb 12, 2023
Thank you for sharing your review with us.We are happy that you had a good stay overall.Hope you visit again someday

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever...
Stayed 9 nights in Jan 2023
Response from Reservations on Feb 12, 2023
Awesome!. So happy to hear this. Thanks for sharing.

8/10 Good

Stéphanie

Stayed 8 nights in Jan 2023
Response from Reservations on Feb 9, 2023
Thank you for your review score.

8/10 Good

Radoslaw

Stayed 1 night in Feb 2023
Response from res on Feb 9, 2023
Thank you for your review score

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only had a one night stay on our way through. Room 15a the toilet did not flush and the pumped water and sewage system kept trying to pump all night, outside the wall behind our bed!! Ferry/porter was very helpful especially as we left at 5.30am the next morning. Visit spoilt by poor accommodation
Stayed 1 night in Jan 2023
Response from Reservations on Jan 31, 2023
Thank you for your review and for sharing this.We do apologize for the inconvenience caused..

6/10 Okay

Gregg

Stayed 7 nights in Jan 2023

6/10 Okay

Lis

Stayed 3 nights in Jan 2023
Response from Reservations on Jan 25, 2023
Thank you