The negative reviews you've already read are true
Posted Dec 10, 2016
We paid a premium for FULL breakfast included. Our first morning we were told at the restaurant our room includes continental breakfast. We were told to go the reception to ask why the change. The receptionist knew the Expedia reservation showed we paid for full breakfast and they offer full breakfast, but we would only get continental breakfast and a refund for what we paid was not an option. I would have to wait two more days to talk with a manager. She said other parties were in the same situation. We were outraged and ready to leave. After returning to the US we finally received a PARTIAL refund of the difference paid.
The bed had a hard 5.5" mattress, no box springs. In the hotel’s response to a previous review, they said they would provide more padding; they would not. The A/C in these rooms only works when you are in the room and makes a large dripping puddle of water in the middle of the room.The rooms are on the edge of a rainforest, so at night you will hear extremely loud tropical crickets. That and the sound of dripping water can make it difficult to sleep. The bathroom light fixture had a peculiar attachment worth noting - see photo.
Most of the rooms do not have wifi since they are not directly on top of the reception area. They are not using wifi extenders to reach the rooms.
The beach might accommodate 60 people and is shared by guests of all the hotels. The swimming area is even smaller; no waves because it's in a bay. The bay is for boat traffic.
Comment from Hotel Management
Dec 16, 2016 by reservations, Hotel Management
First of all, I would like to say that we are happy that you liked the property.
Secondly since you have written all of this anonymously, there is no way of knowing that this is factual.
If you were uncomfortable in your room you could have simply informed us and we would have done our utmost best to make you more comfortable.
When visiting a tropical island you expect crickets, bugs etc. Again if it was a bother we would simply move you to another room.
We are not in the business of having our guest unhappy and always try our best to assist when situations arise.
Waiting until you have left the hotel to say all of this is unfortunate because nothing can be done for you and the opportunity was not given to us to handle the situation.
The photo you have attached is just a light fixture. Not worth noting unless you are someone who is into antiques.