Marigot... more like Mari-NO
Posted Nov 22, 2016
I have never been so taken back and disappointed in a lack of service with a hotel, which was unfortunately portrayed by the staff at Marigot. As a hospitality major and former employee in the industry, this experience was unacceptable and could have been handled in much more effective ways. Unfortunately the review only allows for 1500 characters, so I will spare them the detailed embarrassment for now.
Strike 1: Transportation did not pick us up at the airport, and when they said they would reimburse us after taking a cab they later said it wasn’t ‘their problem’ because they never work with third parties. My taxi receipt through Expedia says otherwise.
Strike 2: The AC was broken in our room. They expected us to stay in another room and move our things back to the old room the next day. We booked excursions for the day and I was not about to work around my vacation because of their mishaps.
Strike 3: No WiFi in our rooms, which we were told we would have.
Strike 4: The new room we got, the toilet didn't work.
Strike 5: Because of dealing with all the issues, we got to the restaurant later than we wanted, and the waitress rushed us because the kitchen was closing. Of course they didn't have what we originally ordered. Not a second later, right after we finished they shut off all the lights except for the light right above our table, which we stayed because it was the only area with WiFi.
Strike 6: In the morning we noticed our table was still not cleared off. Gross.
Comment from Hotel Management
Nov 24, 2016 by Reservations, Hotel Management
I am very taken aback by this review coming from someone who barely spent one night at the hotel due to your very late (12am) arrival and left the following day.
It is stated that a boat is needed to go to and from the resort. Others find the short ride to be quite charming.
As a hospitality major you should be more understanding of this industry and its challenges.
Point 1: No staff at the hotel would say something is not their problem. As you rightfully indicated we do not work with 3rd parties for airport transfers.
Airport transfers are booked directly by our guest. If your receipts says Expedia then they are responsible for your transportation.
Point 2: Your AC had an issue and you were quickly moved to another room. If you were asked to move your stuff back to your former room, it is most likely because the room was needed for the following day.
Not an issue because your stuff could been easily moved for you without any inconvenience.
Point 3: Upon arrival you are told where the WiFi points are and currently our WiFi system for the rooms are being upgraded.
Point 4: Whatever issues you had with the room was dealt with by maintenance. This in no way made you arrive at the restaurant later when you got the property late and the restaurant was already packing up. You could have simply gone to the restaurant while maintenance did their job in your room.
Point 5: You were accommodated regardless of the time. The part i find most appalling is your last statement. When the restaurant closes for the night, all table cloths are removed from the tables and replenished with new ones. There is no way a plate stays on any table overnight.
You are portraying an image of the hotel which is not accurate at all however you still welcome to stay at the hotel again because you did not get to experience the hotel.