Ratings based on 108 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great staff

Posted Aug 17, 2017
Wonderful and helpful staff I can't say anything bad about this hotel or the staff.
Comment from Hotel Management
Aug 18, 2017 by Krystel Arbia, general manager, Hotel Management
Dear Vaughn, thank you so much for your compliment. Our staff will be really happy to read your review. We hope to see you in the future...
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely art-filled hotel

Posted Jul 4, 2017
Pros: proximity to the bay - great views - lovely balconies - art works on the walls and sculptures displayed throughout the grounds
Location: Baie Rouge is close by and offers wonderful swimming; Parissiene Patisserie is a short walk away - great pastries, fresh juice, cafe, etc.
Too large to be called a boutique hotel but with many of the best qualities one thinks of in this category
Comment from Hotel Management
Jul 10, 2017 by Krystel Arbia, general manager, Hotel Management
Thank you for this lovely review! The French side of the island offers fabulous dinning option and great pastries and croissant!! We are happy to hear that you enjoyed our art since we are planning to add more in the future... Hope to have the pleasure to have you again with us!
1 out of 5
by A verified traveler from boston

Nice hotel, bathroom shower well not clean, mold

Posted Jun 8, 2017
mold mold mold in the bathroom everywhere , so nasty I wish I had not stay there.. so beautiful in pictures, but then bathroom needs more clean..
Comment from Hotel Management
Jul 10, 2017 by Krystel Arbia, general manager, Hotel Management
Dear Franchesca, we tried to reach you per email to discuss your review. Our hotel was completely renovated in 2016 and none of the bathrooms have the mold that you describe. The pictures that are online were taken less than a year ago so we are very sorry to report that your review is not accurate. Readers are expecting complete reviews with comments on the hotel grounds, service, restaurant. This kind of contribution not only damages our image but report false information. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very close to everything

Posted Jun 7, 2017
Nice stay. Although, a teenage football team were staying too. And they did lots of noice. In the early morning and late at night. But it was nice.
Comment from Hotel Management
Aug 22, 2017 by Mathilde, Hotel Management
Dear Guest, Thank you for your comment. I am happy to know that you had a nice stay with us, despite of the football team. We hope to see you again on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cocoa, FL

No real beach at this hotel

Posted Jun 5, 2017 on CheapTickets
Pros: Nice Euro syling
Cons: Air conditioning was mediocre
Location: Se narative
Nice enough place but far from shops and restaurants. We hired a car so we were able to travel freely (there are no to few road signs) . This is the French side which rolls up and closes at sunset. If you don't go to the Dutch side you are captive of the only restaurant. They charge in Euros and EVERYTHING on this island is very expensive. We ate on the Dutch side which charges in dollars. On average we spent $55.00 a meal for the 2 of us. The best place we can recommend is Sunset Beach and the Grill there. Great food for a grill. The Rib plate was exceptional. The St Martin pizza was Hawaii style on steroids. The Mango salsa was awesome The main draw of course is the beach at Sunset. The jets land and take off here directly overhead. When they rev up for take off the blast scours you with sand and the pressure swell on the water pushes you under and out from the shore. Not to worry the water is crystal clear and beautiful. This experience was actually great fun for everyone. Also try Skipjacks on Welfare Road for the best seafood. If you drive expect the scariest drivers in the world. The scooter and motor cyclists are kamikaze and people walk out in the road everywhere unexpectedly Roads are very narrow and crowded. Parking is a real adventure but guarded lots are in most hotels and inexpensive to non guest.
Comment from Hotel Management
Jun 9, 2017 by Mathilde, Hotel Management
Thank you for your review. Did you know we also have a restaurant on the hotel ? Our Chef is one of the best of the island and only cooks fresh food. Next time, please try our restaurant. Best regards,
5 out of 5
by A verified traveler

Great Hotel in not so great area

Posted May 10, 2017 on Hotels
The resort property is a carefully curated and manicured landscape. Lots weird art but very nice pool little beach are to lounge in.
Comment from Hotel Management
May 16, 2017
Thank your for your nice review about our hotel. We look forward to seeing you again on your next visit in St Marteen Best regards Mathilde Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Nee Hampshire

Cool hotel, relaxing and nice staff.

Posted Apr 30, 2017
The beach at the hotel is not ideal for spending a day, but was nice to sit outside and read or drink your coffee in the morning. The restaurant breakfast was convenient and delicious. I'm glad we rented a car for the week, so that we could drive to the nearby beaches which are amazing! Overall a fine hotel!
Comment from Hotel Management
May 4, 2017 by Mathilde, Hotel Management
Thank you for your great review ! Our beach is great to spend a nice and relaxing moment. Our hotel also offers a car rental service, which is great for visiting the island. Have you tried our Spa Cinq Mondes for a very relaxing moment ? We look forward to welcoming you again in our hotel
1 out of 5
by A verified traveler

Internet services provider

Posted Apr 16, 2017
The internet service provider blocks content which makes you feel like in a repressive country - not to the standards of a Mercure hotel - shame on you!
Comment from Hotel Management
Apr 19, 2017 by Mathilde J, Hotel Management
Dear Guest, I am sorry that you felt this way. I just have to say that most of our clients are happy with our internet connection. For your information, we are actually working again to improve the speed of the wifi so it will be even easier for all our guests to get connected. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with comfortable room for us and a kid.

Posted Apr 13, 2017
Hotel is located to where we better to rent a car. Best bakery is near by. We often got fresh bread with coffee. Also close to Margo where we found a very nice table cloth from France in good deal. Enjoyed so much visiting a couple of beaches and shopping in a French super market. That was a best vacation we've every had.
Comment from Hotel Management
Apr 14, 2017 by Mathilde , Hotel Management
Thank you for your nice comment ! We are delighted that you have enjoyed your stay, and hope to see you on your next visit in St Marteen. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Apr 9, 2017
Really nice hotel but needs microwaves in the room.
Comment from Hotel Management
May 16, 2017 by Mathilde J, Hotel Management
Thank you for your nice comment ! Regarding your remark about microwaves, please note this is an hotel and it is not allowed to cook in the rooms. We sincerely hope to welcome you again on your next visit in St Marteen.