Ratings based on 1,364 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from calif

Nice hotel but not for the price

Posted May 22, 2017
This was a very nice hotel but too pricey. If you want a hotel yo hang out at and jst veg this hotel is for you. If you jst need a place to sleep and shower keep looking
2 out of 5
by A verified traveler

The place is a dump!

Posted Apr 19, 2017
Pros: Location for us (although not for downtown San Rafael), breakfast, full bar, and Manager's Happy Hour
Cons: Cleanliness and deferred maintenance
While the staff was responsive to our complaints and requests, the place generally is a dump. It has lots of deferred maintenance and cleanliness issues. No luggage assistance, no bathrobes, dirty blanket in closet, dirty room service plates and left-over food in hallways for over a day, light bulb out in room, furniture stained and marred etc. Lobby/atrium smelled heavily of chlorine. Free breakfast was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good location

Posted Apr 18, 2017
Super job to the staff, great happy hour and breakfasts
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay with kids!

Posted Apr 18, 2017
A great family place to stay, my kids had a blast at the pool while we got to enjoy a complimentary cocktail time. The seaside bar and grille had amazing food and great service. The continental breakfast was nice also. My kids loved it and my husband and I got to unwind. Very close to Muir woods also.
1 out of 5
by A verified traveler from California

Good location but hotel was disappointing

Posted Apr 13, 2017
I was not happy with my room. I was supposed to have bedroom suite which includes 2 queen beds and a sofa bed but what we got was a conference room with 2 queen beds. Staff said Expedia booked my room with the conference room. I told her that was not true my reservation stated it was a suite with 2 beds and a sofa bed in the living room. The room had a musty and stale smoke smell to it and the carpet was wet by the door. For Embassy Suites, this hotel was a total disappointment and I will never stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Calif.

Great staff

Posted Apr 11, 2017
Pros: see above
When we checked in, Miguel? was really helpful in changing our plans for our stay, the extended check-out time was great! The breakfast and lunch staff were very friendly too. We'll come back.
Comment from Hotel Management
Apr 14, 2017 by The Embassy Suites San Rafael Team, Hotel Management
We appreciate the great feedback regarding your stay and are thrilled that our staff was able to meet and exceed all your needs! Please let us know if there is anything we can assist you with, and we wish to see you again in the future! Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Rio Del Mar

Patrick and your night security guard are Wonderfu

Posted Apr 11, 2017
I was at your ES for a family wedding held at Deer Lodge! I had my knee replaced a few weeks ago and have limited mobility! Patrick in particular at front desk went out of his way to accommodate my needs! He instructed the Night Security Guard to come open the door for me at the restaurant so I would have not have to walk all the way to the front entrance! The guard way prompt and accommodating even helping me to the elevator (unusually nice for any Security Guard I've ever met!) than I had to go get my car which we had left at Deer Lodge in favor of a bus we hired to transport us to and from the ES! Patrick got me a cab and it arrived quickly! I had left my wallet in the car back at Deer Lodge so had limited means to pay for cab ride Patrick offer ed to front me some cash against my room charges! I've never had that level of service anywhere in the US with perhaps a few Four Seasons or St Regis's! WOW! Now I'm Wowwed! Finally he (Patrick) told me to pard and leave my car right outside the main entrance in the red zone and to leave it there to make it easier for me!! WOWWED Deja Vu! If I'm ever in need of accommodations in greater Marin there's only one place I'll consider and anyone who asked me will get the same Advice "Embassy Suites!" Thank You, Mark
Comment from Hotel Management
Apr 14, 2017 by The Embasssy Suites San Rafael Team, Hotel Management
Thanks so much for the wonderful comments regarding Patrick and our evening staff. We are thrilled to hear of their commitment to the guest experience! We will ensure that we share your comments with these individuals - and we hope to see you as our guest again soon! Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Ripon, CA

Great, Relaxing Stay!!

Posted Apr 10, 2017
The staff is fantastic!! The over all feel of the hotel lends itself to family reunions and group get togethers!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Locate close to where we needed to be

Posted Apr 10, 2017
Pros: The inclusion of a good breakfast
Cons: Providing shower caps in the bathroom as done in the past
Location: Very good restaurants in the vicinity
A little unsettling at times due to the people next door banging there door often
Comment from Hotel Management
Apr 14, 2017 by The Embassy Suites San Rafael Team, Hotel Management
We appreciate the great feedback regarding your stay and are thrilled that our staff was able to meet and exceed all your needs! Please let us know if there is anything we can assist you with, and we wish to see you again in the future! Regards,
2 out of 5
by A verified traveler from W Lodi, California

Rundown

Posted Apr 3, 2017
This hotel was not worth the price I paid. For 250 a night I expect a lot more. The room had mold in the windows and in the bathtub! The bed was so uncomfortable I couldn't even sleep, felt like a hard box bed. Needs some updating. The kids enjoyed the pool but it was super crowded. I would have been happy paying 100 to 150 max but not 250, for 250 I'd just expect a lot more. The evening breakfast and pool was a nice part of our stay. Staff was nice.