Posted Oct 17, 2016
Our room was on the 3rd floor. When we got off the elevator, there was an incredibly unpleasant, urine odor outside the 1st room. That made me feel uncomfortable for the rest of our over night stay and made me feel like our room was only superficially clean. Bath towels are too small and there just wasn't a fresh, airy smell to our room. My main disappointment in the morning was the coffee--too weak. Coffee, bought in bulk, is not expensive. This is an easy upgrade that would be appreciated should we stay there again. Thank you for the opportunity to share our experience.
Comment from Hotel Management
Oct 18, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm glad to see our location was ideal and that you favored the spaciousness of your room, but it is disappointing to read about the odor that you mentioned. This has been addressed to our housekeeping staff so it can be eliminated and to make sure all cleaning is up to standard. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.