Ratings based on 631 Verified Reviews

3.5 out of 5
64% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from california

Missing a lot

Posted Apr 27, 2017
Pros: Location and bed
Cons: All of the above
Good location, great bed BUT TV did not work. Hairdryer not working, breakfast quite disappointing. I am diabetic and there were only carbs. No fruit and even the coffee creamer had sugar! Too much money for what you get.
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for your candid review. We are glad that you liked our convenient location and the bed in your room. However, we are sorry for the maintenance issues you had and for your disappointment with our breakfast offerings. We will surely share your review with the respective teams to see where we can make improvements and ensure no future guest experiences the same. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Clean and convenient

Posted Apr 16, 2017
Pros: Good price
Cons: The description of the breakfast offering should be more clear.
The hotel was easy to find, nothing fancy but was clean. The breakfast was coffee, tea, muffin and granola bar.
Comment from Hotel Management
Apr 17, 2017 by General Manager , Hotel Management
Beth, thank you for including Extended Stay America - San Rafael - Francisco Blvd. East in your travel plans. It’s nice to know you had an enjoyable stay and that you were impressed with our convenient location and the value we offer. We have also taken a note of your comments in regard to our breakfast choices as we plan any changes to our future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Room clean but lacking other amenities

Posted Apr 11, 2017
Pros: cleanliness of room
Cons: Continental breakfast could use milk with coffee; other varieties
Exercise room - no water, no towels, no mats, no weight equipment, "continental breakfast" - a granola bar + oatmeal package. Computer equipment in "business area" - broken.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback. Although we are glad you liked your clean room, we are extremely sorry for not meeting all of your expectations with our offerings. I have shared your concerns with the respective teams as we plan any future changes. We truly regret the inconvenience caused, and please give us another chance to redeem ourselves in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not quiet

Posted Apr 9, 2017
The hotel was nice, check in was great. But it was very loud, it's next to a highway... the room was huge and awesome for a great price. My one complaint was that I called the desk asking for an extra blanket. The woman said they would be ready in twenty minutes. I wait thirty minutes, nothing. So I walk down to the front desk, the woman is on her cell phone and looks at me like "huh?" I told her I wanted an extra blanket. The blanket is still in the dyer, not folded. She grabs it and drags it across the floor and goes to fold it. Most hotels I've been to will bring the blanket or extra towels to your room???? It just seemed like she didn't care at all. Other than that, the hotel was very nice.
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Thank you for including us in your travel plans. We are glad your overall stay was pleasant and that you liked your comfortable suite and the great value we offer. However, we are sorry that our associate was not attentive to your needs. We are looking at our current training processes and making adjustments as needed so this type of issues are not repeated. Thanks again, we hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Pros: convenience to my destination
Cons: the lobby carpets were not vacuumed for 2 days
the "breakfast" was not available both mornings. apparently the "shipment" didn't arrive would have been nice to have a little something to nibble on as expected
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
Thank you for choosing to stay with us. We are sorry for the inconvenience you experienced. I have shared your concern with my housekeeping department in regard to the cleanliness of your room. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We appreciate you bringing this to our attention. Please come stay with us again as we would love to provide you with a better experience. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for work trip

Posted Mar 2, 2017
The key card and door handle was defective and gave us trouble upon returning to our room
3 out of 5
by A verified traveler from Sacramento

Good location

Posted Feb 27, 2017
Desk staff friendly but said my room wasn't pre-paid (it was). They claim they are not 'allowed' to contact Expedia so they adjusted the price. They wouldn't explain what that meant or produce a zero receipt. I called Expedia to confirm the prepay.
5 out of 5
by andrew p

Good stay

Posted Feb 21, 2017 on Hotels
Nice place very near Terrapin Crossroads
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you enjoyed our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Feb 20, 2017
We chose this hotel because it was dog friendly and close to our activities. We did some hiking in the Marin Headlands, visited Muir Woods and went in to San Francisco. Very clean and spacious and the staff was great!
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you were able to take advantage of our pet-friendly policy and our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel.

Posted Feb 20, 2017
Location: Tagets, Whole food Market,
I liked the room that I stayed, it was very clean, nice view, but there was a funky smell in the hallways(maybe because of the rain). Anyways, it's not like that I am going to stay in the hallways. Target and whole food market were near by, so I could grab few stuffs from there.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thank you for taking the time to sharing your experience. We are glad to read you had a pleasant stay at our hotel. It is good to see you favored your comfortable room accommodations and our convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.