Exterior detail

Reviews of Hilton San Francisco Union Square

4 out of 5
Hilton San Francisco Union Square
333 O'Farrell St., San Francisco, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 535 out of 1078 reviews" "
Rating 8 - Good. 267 out of 1078 reviews" "
Rating 6 - Okay. 147 out of 1078 reviews" "
Rating 4 - Poor. 61 out of 1078 reviews" "
Rating 2 - Terrible. 68 out of 1078 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Dec 2023

8/10 Good

kristine

Stayed 1 night in Feb 2024

10/10 Excellent

Kristy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Parking prices
Stayed 1 night in Mar 2024

10/10 Excellent

kristina

Vgood
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from Cityscape were wonderful.
Stayed 2 nights in Mar 2024

6/10 Okay

Luiza

Stayed 2 nights in Mar 2024

10/10 Excellent

kristie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! given S.F in recent news I was suprised on the cleanliness around the area.
Stayed 1 night in Mar 2024

10/10 Excellent

clara v

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent all arround in property , area arround not very safe but as expected in San Fran. Convinient car rental across the street. Insane view from bar at top
Stayed 2 nights in Feb 2024

6/10 Okay

Rose

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

victoria

Traveled with partner
Liked: Property conditions & facilities
The cost of the buffet was an expensive surprise. Paid 100 for two people, and food was not the best. Would recommend lowering prizes or making the prize more visible for guests to see. Stay away from the buffet, do not recommend.
Stayed 2 nights in Mar 2024

2/10 Terrible

JERRY

Traveled with group
Disliked: Cleanliness, staff & service
We (2 couples, 2 rooms) went to go to the much advertised Cityscape lounge. We even called days before to make sure no reservations were required. Upon checking in, we were informed that a private party had reserved Cityscape and we would not be allowed to even visit the floor. The desk personnel were unaware of why the Cityscape is so special. This is a black mark on SF Hilton and Hilton country wide. I will not be back to any of these hotels again. I have been to the Hilton Hawaiian Village, the SF Hilton in the past but never been so disappointed. It wasn't just the Cityscape incident but the rooms had no bar soap, lights that didn't work, no table service at the bar, drinks that put into question the mixes or mixers. The best treatment was from the bell desk and the garage attendants. This is a sad commentary on what are wonderful properties.
Stayed 1 night in Feb 2024

4/10 Poor

Özlem

The neighbourhood is terrible. The staff in the hotel just treats you as cash money they are holding in their hand they think you don’t have a brain and they try to scam you. Be careful if you stay here. Only upgraded rooms are good the windows don’t open though. The pool area is not big and not good. Breakfast is 50$ plus there isn’t much to eat and the staff is rude. If you stay here go to the bar at 46 th floor it’s great. Also in this location after 6 pm there is a big danger in the streets try not to walk take Uber which will cost you around 10-30$ depends on which area you go. They take 100$ deposit and also 25$ charge fee per night and give it back to you to use in the restaurant, bar or the shopping area simply they force you to buy stuff from them since it’s so expensive they know that no one will buy it so that’s why they do this. There is a gift store but if you buy something you can’t use your credit towards it be careful. If you don’t have a car transportation is hard especially at night time because it’s a dangerous neighbourhood please be aware of all of this. In general I liked my stay. 2 days upgraded room 43th floor tower 1 and 200 dollars deposit along with 50 dollars credit fee. ( If you have 50$ breakfast be careful in my stay the milk was spoiled. I had to call over the manager she was nice but I had to argue with the staff because they didn’t want to call her such a horrible experience.
Stayed 2 nights in Feb 2024

6/10 Okay

Nicholas

Traveled with group
Disliked: Cleanliness, amenities
The room we stayed in had a nice view of the city and overall was nice, just could’ve been cleaned better. Dust and dirt was caked up along the windowsill like it hadn’t been wiped in years. Headboards on the beds look like they haven’t been changed in years and can see yellow grease stains. Bathroom mirror had water spots. The hotel overall seems a bit outdated for what it is and the prices. Staff/customer service was okay, the lady who checked us in was very nice. Although, the staff that worked at the cityscape lounge were rude. Location is ok, close to chinatown, lots of food options and bars. Some parts are full of homeless camps and a bit dirty.
Stayed 1 night in Feb 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is to pricy and it was just ok
Stayed 1 night in Feb 2024

8/10 Good

William, Spokane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked this hotel for specific conditions and it met our criteria very well.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Convenient location. Close to BART. I felt safe. Go to Cityscape on the 46th floor. Incredible views and good assortment of drinks and appetizers.
Stayed 2 nights in Feb 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
30 min to check in due to only one person being available at the front desk, but not the end of the world. Clean room, gym was fantastic.
Stayed 2 nights in Feb 2024

8/10 Good

Ivette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel amenities and the easy access to the restaurants. I would recommend upgrading the bathrooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

jackson

Business traveler
Liked: Cleanliness, staff & service
old and tired, rooms are 3 star max
Stayed 1 night in Feb 2024
Response from Arthur Divino - Front Office Manager on Feb 16, 2024
Thank you for sharing your feedback with us. We sincerely apologize if your recent experience did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short during your visit.We appreciate your honesty in highlighting areas where we can improve. Your comments regarding the aging aspects of our hotel and the perceived room quality are duly noted. Please be assured that we take guest feedback seriously, and we will review these concerns with our team to identify opportunities for enhancements.

10/10 Excellent

Tewodros

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Axel, Ceres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Promiss

Stayed 1 night in Feb 2024

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Bassel

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Dakota

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location makes it
Stayed 2 nights in Feb 2024

2/10 Terrible

Corinna

Stayed 1 night in Feb 2024

10/10 Excellent

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown sf is not a great place to be right now but the hotel is lovely just a pity about it’s location.
Stayed 1 night in Jan 2024

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smell really good
Stayed 1 night in Jan 2024

8/10 Good

Donald

Stayed 4 nights in Jan 2024

6/10 Okay

Maria

Stayed 3 nights in Dec 2023

8/10 Good

Rebecca

8/10 Good

mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel great staff. Unfortunately San Fran has gone to hell.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michaeline

Traveled with group
Liked: Amenities
Always a pleasure
Stayed 1 night in Jan 2024

6/10 Okay

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Urban Tavern was closed. Cityscape bar is beautiful: pricey drinks but worth it for the view. The breakfast at Poached was the worst and most expensive I've ever had. Hilton charges about $75 a day on top of the quoted rate as a tourist fee and adds another $25 a day "credit" when you register that you can apply towards internet or food, but if you don't use it you lose it.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice staff
Stayed 1 night in Jan 2024

8/10 Good

Pavel

Stayed 1 night in Jan 2024

10/10 Excellent

Juhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ilias

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Run down building .
Stayed 4 nights in Jan 2024

4/10 Poor

Kristina

Tiny room awkwardly set up
Stayed 1 night in Dec 2023

10/10 Excellent

Nacanieli

Stayed 3 nights in Dec 2023

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennette, El Cerrito

Stayed 1 night in Dec 2023

10/10 Excellent

TAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay for New Year's. The Cityscape was amazing !
Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, instalaciones limpias
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious lobby, 24 hours coffee shop etc
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary-Ann

Stayed 2 nights in Dec 2023

8/10 Good

Jasmin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is big and there are several things to do nearby in walking distance. There is rooftop bar inside the property. Must check it out! Fun experience! The rooms are a little outdated. You can hear the hallway sound inside your room. Our bathroom door handle was broken and there were hairs inside. A little dirty when we arrived. Called front desk and got it cleaned right away. In general, it is a great property.
Stayed 2 nights in Dec 2023