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Reviews of Holiday Inn Express Mill Valley San Francisco Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Mill Valley San Francisco Area, an IHG Hotel
160 Shoreline Hwy, Mill Valley, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 487 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marquitta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024

6/10 Okay

Kristin

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Has everything you need for a short stay or long stay. Enjoyed all the hiking trails near by!
Stayed 1 night in Apr 2024

10/10 Excellent

Jutta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location The food at Floodwater restaurant was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Faithy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, affordable, quiet. Close to freeway. Came with free breakfast and Wi-Fi. I would recommend staying here.
Stayed 1 night in Mar 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

BLIA

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from TC on Apr 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Kick ass
Stayed 4 nights in Feb 2024
Response from TC on Apr 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value
Stayed 1 night in Mar 2024
Response from TC on Apr 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tian

Stayed 1 night in Mar 2024

10/10 Excellent

Viacheslav

Yes
Stayed 1 night in Mar 2024

8/10 Good

Susanne, Franklin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and relatively new. The hotel is located right next to an extensive running/biking path.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We read about the back parking lot flooding sometimes and there was a fair amount of damp soil in ONE of the side lot spaces, but they do keep track of the projected high tide (around 2am) and the prediction was correct. Everything else was so pleasant that ee plan on returning here whenever we want to stay in the bay area.
Stayed 2 nights in Mar 2024

10/10 Excellent

victoria

Traveled with partner
Liked: Cleanliness, staff & service
Wish the hot tub was working. Continental breakfast ok but not great. All staff were wonderful friendly helpful. Rooms clean and comfortable. Loved location and access to walking boardwalk.
Stayed 3 nights in Mar 2024
Response from TC on Mar 15, 2024
Dear Victoria-,Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4153325700 or tania@lotushotels.com.Sincerely,TANIA PINONFDM4153325700tania@lotushotels.com

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 5 nights in Feb 2024

10/10 Excellent

Joy, Sonora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024

10/10 Excellent

May

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Right off the highway but still nice and quiet.
Stayed 1 night in Feb 2024
Response from Tania on Apr 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 4153325700 or tania@lotushotels.com.Sincerely,TANIA PINONFDM4153325700tania@lotushotels.com

10/10 Excellent

Kasey, Incline Village

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived past midnite during a very stormy 24 hrs and were very grateful for the easy check in and super comfy pillows and beds. Thank you also for the late checkout! Highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now if I could get Expedia to price match $168 less IHG Member = 160 Versus Expedia 200 Even when I checked in, Expedia was offering 168 How about an adjustment Thanks
Stayed 1 night in Feb 2024

4/10 Poor

Main Office

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Mark W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noises at night very disturbing. Not human but mechanical noise.
Stayed 2 nights in Jan 2024

10/10 Excellent

JOSE REYNALDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check-in and out was a breeze, nice area. would love to go around the walk/jog trail if we stayed longer. breakfast was good too! great location as it is just a few miles from Golden Gate bridge so other places of interests in and near downtown takes less than 30minutes. Sausalito which is another awesome place is very near as well. will definitely be in our list to stay whenever we will be in Sanfo.
Stayed 1 night in Jan 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

MONICA, FORT COLLINS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

chantal

Stayed 1 night in Dec 2023

10/10 Excellent

Gary F

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Tia

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient
Stayed 3 nights in Nov 2023

10/10 Excellent

MIchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check and breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, amenities
Right next to the property is a grat walking- biking trail. Just in the short time i was there, i saw many snowy egrets as well as other birds.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca, West Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

FARID

Stayed 2 nights in Nov 2023

8/10 Good

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Nov 2023

8/10 Good

michael

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was very decent, bed decent and no complaints about the room. If you want to do a load of laundry be prepared, there is an app to download (no quarters) staff is unknowledgeable about the laundry in many aspects. There are no restaurants nearby and the only really decent (even trendy) closes early. The rear parking lot floods because of the tides so this will not be mentioned when checking in, but you will notice 2-3 inches of water everywhere in the far back portion of the lot. There was a pleasant more experienced woman (mature) that was really helpful. Again, the room was good value considering the area is a very expensive section of a San Francisco suburb.
Stayed 1 night in Aug 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice upgrades since the last time I stayed there. Clean. Decent quiet. Location is nice on an estuary, even though the overhead freeway is nearby. Easy freeway, easy into the City. Staff was helpful and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia, Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Esmeralda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the serene outlook and walkway to the local district and how easy it was to check in and out. The food choices were amazing and made it great to start our day. Definitely worth waking up early for.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lauri

Traveled with group
Liked: Cleanliness, staff & service
Great location for our needs
Stayed 3 nights in Nov 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023