All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 289 out of 1001 reviews" "
10 - Excellent
289
Rating 8 - Good. 364 out of 1001 reviews" "
8 - Good
364
Rating 6 - Okay. 183 out of 1001 reviews" "
6 - Okay
183
Rating 4 - Poor. 94 out of 1001 reviews" "
4 - Poor
94
Rating 2 - Terrible. 71 out of 1001 reviews" "
2 - Terrible
71
8.0/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
7.2/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
8/10 Good
Douglas
Traveled with partner
Apr 23, 2024
Liked: Cleanliness, staff & service, amenities
Gas station near by
Douglas
Stayed 1 night in Apr 2024
8/10 Good
Kristopher
Apr 18, 2024
Liked: Property conditions & facilities
Kristopher
Stayed 4 nights in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Cute outdoor area. Jacuzzi out of order. Close to a lot of things. Bed was comfortable and tv had apps with ise of hotel wifi. I'd stay there again.
Stephanie
Stayed 3 nights in Apr 2024
6/10 Okay
Kathy M.
Apr 3, 2024
Kathy M.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 4, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
Very quaint. Internet for business and TV almost nonexistent so that was a problem. Everything else waa great. Very comfortable bed, clean and peaceful.
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Sub par accommodations with no room phone or way to contact front desk. Blinds on the windows were broken and did not give privacy or darkness to the room. No water pressure in shower. There was a bed to sleep in and housekeeping was good. That’s about it.
It was all just ok. My room was barely clean every day and i was put in the back of the building which just looks like a motel and i thought i was at a regular hotel. there is parking right outside my window so it was loud at night and there was bright lights coming from outside
Carlos
Stayed 4 nights in Mar 2024
2/10 Terrible
sang-hui
Mar 6, 2024
Disliked: Cleanliness
sang-hui
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 8, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
6/10 Okay
Rosemary
Traveled with partner
Feb 13, 2024
Liked: Amenities
Too noisy, room very clean
Rosemary
Stayed 1 night in Feb 2024
10/10 Excellent
Eric
Feb 12, 2024
Eric
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
No curtains on windows and all the lights from the parking lot came into the room
Jose F
Stayed 1 night in Feb 2024
10/10 Excellent
Irene
Traveled with partner
Feb 7, 2024
Disliked: Amenities
Absolutely beautiful setting! Very clean!
Pool and Spa were being” Treated “
Very disappointed, spa was a big reason we booked, something should have mentioned “No pool” and “No spa” indefinitely!
Irene
Stayed 1 night in Feb 2024
10/10 Excellent
Ralph
Business traveler
Feb 5, 2024
The room exceeds expectations. The outside/entrance is not very nice. Then again, I came in during a major CA storm.
Ralph
Stayed 1 night in Feb 2024
8/10 Good
james
Feb 3, 2024
Liked: Cleanliness
Central location
james
Stayed 1 night in Feb 2024
8/10 Good
Sauliloa
Traveled with family
Jan 16, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Sauliloa
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
Monika
Traveled with partner
Jan 6, 2024
Liked: Cleanliness, amenities
Monika
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
Young
Jan 3, 2024
Young
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Terrible
JIA
Dec 31, 2023
JIA
Stayed 6 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Poor
Verified traveler
Dec 28, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Verified traveler
Stayed 5 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
We booked a suite at this hotel. We checked into our room at 12:30 AM. I pulled out the blanket to setup the sofa bed for my kids and out ran a small mouse. It ran under the couch. My kids got so scared. They both jumped onto the couch and was too afraid to move after that. We called the front desk but they didn’t have another room that would fit all of us. It was the worse experience I have ever encountered. We had to call around for another hotel at 1AM looking for a place to sleep.
Rothigiah
Stayed 1 night in Dec 2023
2/10 Terrible
Andrew
Dec 18, 2023
Andrew
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
Booked garden view room, ended up getting 'freeway view' one - very loud. Unfortunately I checked in late and didn't figure that out...Breakfast was very simple, I would suggest finding better place in the area. Inside it was great otherwise
Andrew
Stayed 1 night in Dec 2023
10/10 Excellent
Amy
Dec 13, 2023
Amy
Stayed 4 nights in Nov 2023
Response from Customer Care Team on Dec 15, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Good
Jason
Dec 12, 2023
Jason
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Okay
Kayley
Dec 12, 2023
Kayley
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Laura
Dec 10, 2023
Laura
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
Staff was great and helpful! Room was clean and newly upgraded, so very nice!
Nancy
Stayed 1 night in Nov 2023
10/10 Excellent
Kristoffer
Business traveler
Nov 16, 2023
Liked: Cleanliness, staff & service
Nice, quite place to stay. Looks like they’re doing some upgrades. Would definitely stay again.
Kristoffer
Stayed 1 night in Nov 2023
2/10 Terrible
Cristian Alejandro
Nov 15, 2023
Cristian Alejandro
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
The property is a work in progress. It has a lot of potential. The only thing i didn't like was the wall units for AC and heat. Very noisy. The room is laid out well. Clever lighting great TV. But a work in progress. I will stay here again
james
Stayed 4 nights in Nov 2023
4/10 Poor
Thomas
Nov 9, 2023
Thomas
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
The area outside was serene and peaceful and we had a calm quiet stay.
Esmeralda
Stayed 1 night in Nov 2023
4/10 Poor
Thomas
Nov 8, 2023
Thomas
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Fionnuala
Nov 8, 2023
Fionnuala
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team