Ratings based on 500 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from WA

Nice suite to accommodate family of 5.

Posted Jul 15, 2017
Pros: The suite size is good. the deco is updated. Breakfast was good.
Cons: The sofa bed and roll in bed were too soft and not very comfortable. The lobby is very small.
Location: Convenient to go to San Francisco.
Pleasant experience in general. Enjoyed the room size and deco. The sofa bed was a little too soft.
Comment from Hotel Management
Jul 17, 2017 by Matthew, Hotel Management
Thank you for staying with us and for taking a moment to share your experience. Looks like we missed the mark a bit in a couple areas. We do hope you will provide us with another opportunity to welcome you back on your next visit.
2 out of 5
by A verified traveler

Horrible had to leave the first night

Posted Jul 10, 2017
It was one of the hottest days of June and the hotel has NO air conditioning and do not advertise that fact!! Even the desk Clerk said they won't tell people and a lot of people were upset. We had a wedding to go to and so we moved to the Marriott and we're very very happy with the air conditioning! We were upset that we had to get separate rooms as apposed tonthe suite we had at the Marin Suites,but at least we were not baking tom death!
Comment from Hotel Management
Jul 13, 2017 by Matthew, Hotel Management
Thank you for taking the time to share your review. Yes, without having air conditioning on hot days can become a little uncomfortable. We are currently looking at proposals to convert the hotel to air conditioning. We do hope you will provide us with another opportunity to welcome you back on your next visit
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 6, 2017
Nice hotel room. Quiet! Little dated but clean. Breakfast was great.
Comment from Hotel Management
Jul 7, 2017 by Matthew, Hotel Management
Thanks for staying with us. We appreciate you for taking the time to share your review. We look forward to seeing you again.
4 out of 5
Recommended
for Families
by A verified traveler from sacramento, CA

perfect family get away, spacious!

Posted Jul 1, 2017
Pros: location, spacious rooms, pool and environment
Cons: staff friendly, but hotel was understaffed.
Location: hiking, larkspur ferry access, shopping, 20 minutes to golden gate bridge. next to marin wetland/bike trail circuit
enjoyed many family-friendly amenities as well as the perfect location close to shopping and all the wonderful sites in Marin. Breakfast was generous and enjoyed the spacious rooms as well as many outdoor hangouts on the property.
Comment from Hotel Management
Jul 3, 2017 by Matthew, Hotel Management
We appreciate you for taking the time to share your review. We realize you have choices when selecting a hotel and we are thankful in having the opportunity to be your lodging partner. We look forward to seeing you again.
3 out of 5
by A verified traveler

Posted Jun 27, 2017
The room was ok pretty out dated with tiny bathroom. The toilet almost fell over everytime you sat on it. The elevator was pretty scary and super old. The surrounding area was awesome however, we felt very safe.
Comment from Hotel Management
Jun 29, 2017 by Matthew, Hotel Management
Thank you for staying with us and for taking a moment to share your experience. We apologize for the inconvenience that you experienced during your stay. It would be helpful if you gave us your name and/or room number. We would like to prevent any inconvenience to our next guest with a loose toilet. We want our rooms to exceed all guest expectations. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope that you will give us another try.
3 out of 5
by A verified traveler from Alabama

86 degrees in room and no AC.

Posted Jun 27, 2017
Upon entering room, found temp at 86 degrees. Hotel not air conditioned. Only had a portable cooler/fan that had to have ice to cool air. No ice in coolers, no ice in hotel ice machine. Took 4 hours to have ice brought to room. Only lowered temp by 3 degrees.
Comment from Hotel Management
Jun 29, 2017 by Matthew, Hotel Management
We’re sorry you were unhappy. Yes, without having air conditioning on hot days can become a little uncomfortable. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
1 out of 5
by A verified traveler

No AC and rude staff

Posted Jun 24, 2017
Never will return, certainly not helpful staff and swamp "coolers" that barely did anything #nosleep
Comment from Hotel Management
Jun 26, 2017 by Matthew , Hotel Management
Thank you for taking the time to share your review. We sincerely apologize that we were not able to exceed your expectations on this visit. We realize you have choices when selecting a hotel and we are thankful in having the opportunity to be your lodging partner. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
3 out of 5
by A verified traveler from NYC, NY

NO A/C!

Posted Jun 23, 2017
Pros: Convenient location
Cons: A/C!
The stay was a time when it was very hot in Marin and there was no A/C. the hotel supplied a cooler in the bedroom which was very noisy and a fan for the rest of the suite. It remained too warm throughout the night and did not make for a good night's sleep!!
Comment from Hotel Management
Jul 3, 2017 by Matthew, Hotel Management
We appreciate you for taking the time to share your review. Yes, without having air conditioning on hot days can become a little uncomfortable. We sincerely apologize that we were not able to exceed your expectations on this visit. We’ll work hard to fix the issue you experienced.
3 out of 5
by A verified traveler from d

Good Location, not the Hotel for Me

Posted Jun 22, 2017
I stayed here for 2 nights, and I don't think I could have stayed here longer. The pros were definitely the location, the breakfast was filling, the outdoor common space was great!, and the rooms were a great size!, especially if you're staying for a while. Overall atmosphere is calm and very Bay Area. The cons (for my room), was this particular room was a dead zone. My directTV didn't work, I couldn't connect either my computer or my phone to the internet, and my phone service barely worked. This is extremely hard when you're there working and can't get any work done. I called my first night to let them know, and they were understaffed and couldn't send someone up (I don't think that would have helped) and offered to change my room but i got in so late I didn't want to repack and leave for the sake of a TV. it wasn't until after I tried hooking up my internet that I became frustrated. The other huge con is there is no AC! I love to have air moving in the room, and I happened to come during a heat wave. So being on the third floor, when I walked in my room it was so unbelievably hot for 65 degree weather outside. I am not getting back to my room until 930-10pm from a full 10-12 hour day, so walking in and needing to sit on the chair with the door open to cool the space and get air running for an hour was not how I wanted to unwind. The have a giant AC unit, but it didn't swivel so it just points straight towards the bed. It was overall okay, but not for me.
Comment from Hotel Management
Jun 26, 2017 by Matthew, Hotel Management
We appreciate you for staying with us and taking the time to share valuable feedback on your stay. We apologize for the inconveniences that you experienced during your stay. Yes, without having air conditioning on hot days can become a little uncomfortable. Our rooms should exceed expectations. We’ll work hard to fix the issue you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff, Jessica. Nice facility

Posted May 24, 2017
Pros: Good breakfast, friendly staff
Cons: Room is a little warm without AC in summer
Jessica even provide me an upgrade. Clean and nice facility. Good breakfast.
Comment from Hotel Management
May 30, 2017 by Matthew, Hotel Management
Thank you for taking the time to share your feedback. Yes, without having air conditioning on hot days can become a little uncomfortable. We appreciate your understanding. We look forward to seeing you again.